Events

Customer Experience Management in Telecoms
23 - 26th January 2012, Grand Connaught Rooms, London
www.customerexperienceevent.com

Mobile Europe members receive a 10% discount off the standard rate to attend!

CEM in Telecoms will explore how to develop a business case for your CEM programme that secures top level buy in and drives tangible results.Meet and network with CEM peers from Telefónica O2 Ireland, Du, TDC Denmark, Swisscom, BT, TeliaSonera and Deutsche Telekom.

Event highlights for Customer Experience Management in Telecoms 2012:

• World-class, operator-led speaker panel of 27 CMOs, VPs, Directors and Departmental Heads

• Proven case studies on how to improve the customer experience whilst increasing your profitability

• Opportunities for interaction and debate with a wide base of CEM experts

Download your CEM in Telecoms programme now to view the speaker line up, programme, workshops & much more! http://www.customerexperienceevent.com

Operator case studies led by:

• Graham Webster, Customer Experience Director, Telefónica SA and Telefónica Europe
• Jonnie Cahill, Chief Marketing Officer, Telefónica O2 Ireland
• Csaba Böthe, Director of Customer Contacts and Operation Support, Magyar Telekom
• Vladimir Lucic, Chief Marketing Officer, Telekom Serbia
• Subhra Das, Senior Vice President, Marketing & Customer Experience, Du

Visit the Customer Experience Management in Telecoms website to download your exclusive articles and reports on CEM, including podcasts with BT Global Services, Orange FT Group, Telefónica O2 Ireland and Beyond Philosophy! www.customerexperienceevent.com/download

For further information and to secure your exclusive Mobile Europe member 10% discount call + 44 (0) 20 7368 9737, email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or download your CEM in Telecoms programme. Please quote code MP_CEM3_BA in all correspondence.

www.customerexperienceevent.com