Events

Customer Experience Management in Telecoms North America
15 - 16th February 2012, InterContinental Miami, Florida
www.customerexperienceevent.com

Mobile Europe members receive a 10% discount off the standard rate to attend!

CEM in Telecoms will explore how to embed a customer centric culture into your organisation and develop a profitable CEM strategy that will drive customer loyalty.Meet and network with CEM peers from TELUS, US Cellular, Comcast, Frontier, Public Mobile and nTelos.

By attending CEM in TelecomsNorth America you will learn:

• How to win senior management buy-in and strengthen the business case for your CEM strategy
• How to maximize the profitability of your customer experience program
• How to engage and empower your employees at all levels to deliver a superior customer experience
• How to transform your first contact resolutionrates in order to increase customer satisfaction and reduce churn

Download your CEM in Telecoms programme now to view the speaker line up, programme, workshops & much more! http://www.cemintelecoms.com

Hear leading CEM case studies & expert insight from:

• Carol Borghesi, SVP of Customers First Culture, TELUS
• Colin Shaw, Co-Founder and Author, Beyond Philosophy
• Lynn Costlow, VP of Customer Service, US Cellular
• Lynn Holmgren, VP, Customer Support, Frontier Communications
• Christine Robertson, Director of Customer Experience, Public Mobile
  

Visit the Customer Experience Management in Telecoms website to download your exclusive articles and reports on CEM, including a podcast with Beyond Philosophy! http://www.cemintelecoms.com

For further information and to secure your exclusive Mobile Europe member 10% discount call + 44 (0) 20 7368 9737, email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or download your CEM in Telecoms programme. Please quote code Mobile Europe in all correspondence.
http://www.cemintelecoms.com