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Comments, opinions and half-formed thoughts from Mobile Europe's editor Keith Dyer, with occasional guest contributors adding sense and depth.

What do 3.5 million BT hotspots mean for mobile?

Residential customers dominate WiFi hotspot numbers

BT said today that it now has 3.5 million BT Openzone WiFi hotspots in service across the UK and Ireland - a number it described as forming "one of the biggest WiFi networks in the world".

Residential and enterprise customers that have signed up for BT's FON service can access any other FON-enabled hotspot: FON is the service that gives a hotspot a secure private iD as well as a second public iD that allows another user to use the access point.

The vision of millions of hotspots offering widespread secure WiFi access to mobile users is one that has been proposed as either a threat to mobile operators or a welcome "free" backhaul network. BT said it has six million customers who are entitled to access FON hotspots, many of them through wholesale relationships with mobile operators who offer their subscribers Openzone access as part of their tariff packages.

On the personal path to profit

It's been a while since we had a guest blog on Mobile Europe. Here's one that looks at personalisation — a topic that gets paid a lot of attention but often in quite a cursory way. Often there is little in the way of detail, and the idea of delivering personalised customer offers remains just that - an idea. So, how can operators actually deliver personalised service to customers? What are the steps they can take to understand their customers better, and then to act on that? And if they achieve all that, do they then see actual profit for their efforts?

RIM's new CEO - does he have the vision?

One corporate video and one short press call is all we have available to judge new RIM CEO Thorsten Heins' intentions. He made it clear in both that he is completely behind the development of the new BlackBerry 10 platform, and its supporting QNX OS, as the future of Blackberry and RIM. He is wedded to the idea of RIM as an integrated device - service - network company, and took care to reject the perception that RIM was a hardware only business.

Principally, he has called for better "execution" on product delivery - to time and to cost. Mainly, he would like to make sure the company stops tinkering with its development of products "in-running", and focus on just defining and then delivering the product. He would also like to improve the way Blackberry communicates with its consumer segment (he described the enterprise segment as a "fortress" owned by RIM). He's recruiting now for a CMO to change RIM's marcomms policy, and to take advantage of its presence with its 75 million users and millions of BBM customers.

InMobi claims 358% increase in European mobile ad impressions

Yesterday we carried some information from Buzz City about the growth in ad impressions it is seeing in Western Europe.

Now here's an infographic from InMobi (click for bigger), giving some detail around the impressions it is seeing on its ad network in Europe.

You can see that the number of impressions in Q4 increased just over four and a half times on a year on year basis. It's also notable that smartphones generated a much greater share of impressions than in 2010, with the smartphone share rocketing from 46% to 83%.

Monetising the apps market with direct operator billing

In this guest post, Charles Damen, Vice President of Mobile Billing and Payments at MACH, says that direct operator billing solutions offer opportunities to capitalise on revenue opportunities in the apps market.

The explosive growth in the uptake of smartphones and tablets has defined the mobile industry in the recent past. Largely, it is this growth that has driven the rise of the applications market; mobile apps now offer one of the most promising revenue streams for the mobile industry. Gartner estimates that global mobile app store revenues will triple from $5.2 billion in 2010 to $15 billion this year and reach $58 billion by 2014. With such vast potential, it is easy to assume that all content providers and apps developers need to do is to develop a great app and then sit back and reap the revenue rewards.

In reality, it is far from that simple.

And the top three policy management vendors are...

Infonetics has produced another of its regular troikas of information, producing forecasts for the the Convergent Charging and Subscriber Data Management (SDM) markets, and releasing a few results of an operator survey looking at Policy Management.

The busy Shira Levine,  directing analyst for next gen OSS and policy at Infonetics Research, is forecasting that the SDM market is on track to "blast past" the half-billion-dollar mark in 2011, hitting $563 million, a 55% increase over 2010. By 2015, the market could be worth $1.5 billion, Infonetics said. the market will be pushed along by carrier spending in subscriber analytics to support advances in mobile advertising, network modernisation initiatives, and machine-to-machine (M2M) applications.

Key players include vendors such as HP, Alcatel-Lucent and Nokia Siemens Networks looking to expand their traditional HLR/HSS offerings; players in the adjacent charging, policy management, and deep packet inspection markets (e.g. Openet and Sandvine); and large database and IT suppliers like Oracle, IBM, and Amdocs looking to leverage their longstanding enterprise data management capabilities.

The questions Carrier IQ and operators must answer, and why

The clue to what Carrier IQ does is in its name. Carrier IQ markets itself as a company whose technology can help carriers understand and monitor the performance of devices, apps and services.

To do this, it installs its technology on a device. Carrier IQ has not been shy about this, although some of its customers may have been. If you look at its press announcements page, you will see that where it has customer approval it will release who it is working with. Over the past couple of years, the company has mentioned NEC, Huawei and Vodafone Portugal as customers. It has said publicly it is working in the mobile broadband space, in other words in dongles (Keystroke logging your laptop? Head for the hills...) as well as smartphones. And also that it is developing for Android.

If you look at the Android release, it talks of “on-device measurement of the user experience”, and says that Carrier IQ can “provide direct insight to end customers’ experience to facilitate some of these focus areas.”

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