ACE-COMM LAUNCHES NEW EXPANDED NETWORK BUSINESS INTELLIGENCE SUITE
ACE-COMM Corporation, a global provider of advanced operations support systems (OSS) solutions, today announced the launch of its new, expanded Network Business Intelligence (NBI) suite of products and underlying application platform that collects, correlates, and transforms disparate data into actionable business information for operators to increase revenues, improve operating margins, and enhance utilisation of network assets. NBI builds on ACE-COMM's extensive experience in converging information for use by network operators to support business decision-making and better serve their customers.
"Network business intelligence is an emerging OSS function: it supports telecom data integrity, management, and analysis, with a focus on actionable intelligence," said Dr. Lorien Pratt, Program Manager, OSS Competitive Strategies, Stratecast Partners - a Division of Frost & Sullivan. "ACE-COMM is a thought leader in this space with a number of existing assets and references."
ACE-COMM's new NBI suite collects data from disparate parts of an operator's network and environment, enables the correlation and analysis of data from many internal and external network sources, and provides tools for the operator to uncover revenue leakage, improve asset deployment, optimise marketing expenditures, facilitate network planning, and provide for the efficient migration of network resources. NBI also has the potential to identify where services need to be improved or new services can be introduced.
Industry estimates indicate that operators may lose from 3% to 15% of their revenues from leakage, which represents up to 140 billion Dollars1 annually. ACE-COMM's NBI solutions have already been successfully deployed to reclaim 139 million Euros per year in untapped subscriber revenues for one European Tier one carrier, and uncover 34 million Euros in unused network capacity for another UK carrier.
"Many OSS initiatives fail to produce the claimed returns, which is why so many operators continue to patch their legacy systems year after year," said Mr. Chris Couch, Senior Vice-President and Chief Marketing Officer, ACE-COMM. "With our NBI suite, we have developed a comprehensive platform which can be tailored according to each operators' particular environment and provide detailed descriptions of how return-on-investment (ROI) is achieved. Most importantly, the NBI suite identifies how this intelligence can be translated into action and actual financial gain for the operator."
ACE-COMM's NBI suite now consists of over 30 distinct products that have been deployed for wired, cable, mobile, and data operators, and are all assembled from the NBI application platform. Key platform applications include: NBI Dashboard, which presents the findings of data interrogation and analysis in easily digestible visual formats and enables users to see how the business is operating at any time; Resolution Manager, which tracks, assigns, and resolves discrepancies to ensure that projected ROI is realised; and N*VISION(r), the network data warehouse product.
The ACE-COMM NBI suite collects and integrates network data with other sources such as customer data and service data to provide a comprehensive view of an operator's business. This information can be utilised to identify discrepancies, for example, between the network and the billing system resulting in the identification of revenue opportunities and avoidance of unnecessary capital expenditure. It also identifies how specific network assets are being utilised, identifying assets or even specific ports on switches that may be underutilised enabling the operator to re-allocate resources more efficiently.
ACE-COMM's NBI network and market visualisation applications enable operators to tailor marketing activities based on available capacity, and understand customer demographics to improve product promotion effectiveness. They also enable operators to identify where new infrastructure should be installed based on density of target customers and remaining capacity.
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