WiMAX success viewed as dependent on service quality
Vallent Corporation, leader in Service Assurance management, is offering ServiceAssure to help service providers effectively manage services and applications that rely on WiMAX access.
WiMAX, (Worldwide Interoperability for Microwave Access), is a standards-based wireless technology for providing high-speed, last-mile broadband connectivity to homes and businesses and for mobile wireless networks. WiMAX enables both wireline and wireless operators to reach more end-customers and provide new types of broadband services using wireless access, such as voice over IP (VoIP).
“The success of WiMAX with consumers depends on operators delivering guaranteed quality services from the very beginning,” said Kieran Moynihan, CTO, Vallent. “WiMAX will compete with fixed DSL as a broadband play in many regions. There is a lower expectation and perception of quality with wireless, so to compete successfully with fixed networks, WiMAX will have to overcome that perception by providing quality of service at commercial launch. The only way to do that is with a service management system that provides an end-to-end view of service quality and an OSS that is optimised to deliver reliably in a growth business.”
Vallent’s Virtuo Service Assurance Platform helps support the successful deployment of WiMAX by linking performance management (NetworkAssure) and service quality management (ServiceAssure) to provide comprehensive operational data collection, correlation and analysis. This consolidated view allows service providers to effectively manage network operations, respond rapidly to changes in the network environment and deliver consistent quality services.
“Operators must consider several service assurance issues in order to successfully deliver quality services over WiMAX,” said Anthony Behan, strategic marketing director for Vallent. “First, close monitoring of the initial WiMAX deployment is required to assess and predict traffic patterns to ensure enough equipment is in place to provide the proper level of service availability at all times. A related challenge is configuring network resources to support the peak times when large volumes of WiMAX users are accessing the network without compromising service quality through interference in the radio network. Corporate and other high-end customers will require service level agreements, and the operator infrastructure must be equipped to manage and deliver on these. Finally, service providers require a consolidated view of the WiMAX customer’s experience through metrics taken from data sources beyond just probe data to ensure they prioritise network operations based on customer impact.”
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