Wicom extends IP-contact centre and telephony to new devices and applications
New Wicom CSS 5.5 software is fully compatible with Nokia smart phones
Wicom Communications, a leading European provider of all-IP contact center solutions and VoIP enterprise telephony software, has today announced the latest version of its Wicom CSS software.
Wicom CSS offers the functions of a PBX, mobile PBX and contact center as a centrally managed system, replacing all traditional telephone systems. The software allows enterprise communications to be integrated into everyday business applications such Microsoft Office Outlook software and CRM systems.
"Fixed-line and mobile phones, e-mail and other communications tools have traditionally been seen as separate silos requiring their own proprietary hardware, software and terminals. Wicom software integrates these diverse communications channels with everyday business tools. Contact center and enterprise telephony are becoming one IT application among others, which enables employees and services to be accessible irrespective of time, place and communications channel," said Jouni Purontaus, Founder and CTO, Wicom Communications.
Wicom CSS 5.5 is fully compatible with the Nokia S60 and Series 80 mobile operating systems, allowing Nokia smart phones to be incorporated with the Wicom solution. Wicom Smartphone Suite (SPS) software client provides mobile access to Wicom CSS corporate voice services such as directory information, availability management, contact center queues, call recording and least-cost routing. Wicom CSS 5.5 also supports Voice over WLAN calls on compatible handsets, which reduces corporate mobile costs even further. Wicom is a member of Forum Nokia Pro and Enterprise Zone partner programs.
"Typically, up to 80% of expenses of enterprise communications result from people, with hardware, telephone and network charges accounting for only a fraction of the total costs. The centrally managed Wicom software works as a key element of a company's infrastructure, enabling voice communications to be carried out with the best terminal type according to need. This helps enterprises and organizations boost the efficiency of their communications-intensive business processes," said Jouni Purontaus.
The migration to the Wicom environment can be carried out in phases for different users or locations, enabling a smooth transition to the new all-IP technology. The operator-independent solution also allows voice and data connections to be sourced competitively. The software provides extensive integration possibilities for business needs while interfacing seamlessly with other applications.
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