TynTec launches combined voice and text-enabled long numbers
New tool to enable businesses to offer single point of contact for all inquiries
Mobile messaging service provider TynTec has announced the launch of combined SMS and voice long numbers for business. The new numbers will give consumers the ability to contact companies and services using either voice or text on a single number.
The new technology means that companies will now be able to promote long number (e.g. 7+ digit) contact details to consumers or staff as a single point of contact for voice and SMS, making it an effective vehicle for any enterprise application, marketing campaign or entertainment service. By converging voice and text under a single number, the new service will simplify incoming voice and SMS traffic, as well as facilitating contact with consumers.
The combined voice and text numbers could be used across a huge range of applications where companies want to interact with consumers by voice and/or text channels. Customer care services, call centres, entertainment services and IVR providers can now offer consumers a single point of contact for inquiries and content requests therefore providing an easier interaction process. For example, a company offering entertainment products for mobiles could now offer consumers the ability to either text in or to call an interactive voice response
(IVR) system to access their content, all using the same number.
SMS long numbers can be used by businesses in place of short code (e.g. 4+ digits) numbers, and offer a range of advantages. As well as being internationally available, long numbers enable businesses to have their own number, rather than short codes which are generally shared across a lot of brands. In addition, long numbers are available at a fraction of the cost of short codes as well as being free of the 'premium rate' association of short codes. Furthermore, TynTec's SMS long numbers can be set up at short notice and can be retained long term, unlike short codes.
The service is available to resellers and business customers from February 2007. Deals have already been agreed with virtual telephony and SMS services provider X-on and community mobile applications specialist Zygo Communications, whose service is currently being trialled by customers of AOL (UK).
Michael Kowalzik, CEO of TynTec, said: "Our long number SMS service is already well established and is being used by many businesses and mobile operators across Europe. By integrating voice and text on the same long number, we're now offering a hugely flexible and powerful customer and staff communications tool. When people communicate with their friends or colleagues on the phone they're used to using one number for text and voice - with this new product its now the same for companies as well."
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