New Cerillion Express CRM and billing solution 'lowers entry barrier for operators'
Convergent billing specialist, Cerillion Technologies, has today announced the launch of Cerillion Express, a pre-integrated and pre-configured CRM and billing solution for telecoms operators. Said to offer rapid implementation and a 'very low' total cost of ownership, Cerillion Express is claimed to provide all the elements required to support a communications provider's business in one off-the-shelf package.
The first edition of the new solution, Cerillion Express for Mobile, is targeted at mobile service providers who require a proven business support system to support their mobile operations. Utilising core components of Cerillion's bundled component product suite, the solution covers the entire customer lifecycle from initial sales and order handling, to billing and collections, and includes the integration of prepaid and postpaid services.
"With Cerillion Express we are able to dramatically lower the entry barrier for operators who want a complete solution to support their end-to-end customer management and billing processes," says Guy O'Connor, business development director, Cerillion Technologies. "Based on best practice configuration and process support, Cerillion Express also delivers optimal system performance and can be run with a very small operations team or operated on a wholly managed service basis."
"Cerillion Express is able to grow easily in breadth and sophistication, enabling operators to add extra functionality as and when required," he adds. "We have drawn on more than ten years' experience and expertise of CRM and billing projects to build the solution, so that our customers benefit by being able to focus on critical 'go to market' decisions without the distraction of system constraints or integration issues."
The turnkey solution incorporates a full suite of professional services, including implementation in ten weeks; complete product and operations training; and a support and maintenance service, based on defined service level agreements. In addition to the full managed service option, the solution can be provided under a build-operate-transfer model, which offers a managed service for the first year of system operation.
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