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Consultant slams operators' service capabilities (News analysis)
Poor websites, defensive IT departments, no customer experience insight
Mobile operators are struggling with unsophisticated web front ends, and stovepipe legacy IT systems, that leave them unable to address the opportunities of the modern communications environment, according to Cognizant’s Head of Telco, Mike Scott.
Scott, whose company provides outsourced IT integration and consultancy services, said that the telco sector suffers with “unsophisticated” websites that cannot recognise and respond to key customer information,
Enterprise Services: Business Strategy - Working the channel (Features)
Mobile operators have long sought out corporate and enterprise business, as it is profitable and loyal. Recent events prove that the strategy may at last be working
SLAs mean business (News analysis)
Basing a strategy on advanced services for businesses will fail unless operators can offer service that rivals their IT counterparts. Andrew Wyatt, vice president of strategic marketing, Intuwave, says mobile SLAs are an opportunity.
HP enhances OSS platform (News wire)
Boosts to service quality and fault management engines
HP today introduced three software solutions to help communications service providers manage the customer experience to create greater loyalty, especially among high-value customers.
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Driving drive testing into the future (News analysis)
One way mobile operators test the coverage and capacity of their networks is by the drive test. This literally involves a man in a van with a couple of test mobiles sending and receiving calls and a laptop
How good is your network? (News analysis)
And how good is your competitor's?
Little black box automates and industrialises the drive test
Changing world (Features)
It's TETRA World Congress time, and Mobile Europe rounds up the major TETRA events of the past year, and showcases the opinions of two major players (opposite).
Why direct access is best for mobile apps (Interview)
With the release of a Workgroup edition of its Sproqit direct access mobile solution, Sproqit Technologies believes it is now well placed to help businesses and operators crack the mobile enterprise applications market wide open with its thin