Service management systems
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Compuware offers churn adVantage
Offers operators tool to manage individual user experience
Mobile operators have a new tool for analysing the user experience of data services in real time, following the launch of Vantage for Mobile from application assurance software provider Compuware.
Compuware says that the tool, which combines DPI passive probes with the ability to view reports of application performance at the subscriber level, will help operators solve the issue of managing
Mobile data mandates change in network design
Operators blind to true cost of data apps
What are the most inefficient mobile data applications, in terms of an operator’s signaling and radio resources? If you are thinking P2P, mobile video and other http-based applications, then you are wrong.
The most inefficient mobile data applications are mobile email, location based services, secure applications and things like stock updates and tickers.
This is what Alcatel-Lucent’s Mike Schabel, Phd, Alcatel-Lucent
Consultant slams operators' service capabilities
Poor websites, defensive IT departments, no customer experience insight
Mobile operators are struggling with unsophisticated web front ends, and stovepipe legacy IT systems, that leave them unable to address the opportunities of the modern communications environment, according to Cognizant’s Head of Telco, Mike Scott.
Scott, whose company provides outsourced IT integration and consultancy services, said that the telco sector suffers with “unsophisticated” websites that cannot recognise and respond to key customer information,
NokiaSiemens targets service management space
Nokia Siemens Networks wants to take its OSS business up the value chain, away from network element management, into the service assurance and management chain, its new Head of Operations & Business Software, Juhani Hintika, has told MobileFrance Telecom selects Telcordia for service quality analysis
With more than 100 million mobile customers throughout Europe, the France Telecom Group operates in some of the world's most competitive markets. To increase revenue, reduce churn and maintain its competitive edge, France Telecom has selected Telcordia TechnologiesTime to act fast
As mobile carriers begin to deliver complex services, a vastly increased burden is being placed on service fulfilment, inventory management and service management systems and their vendors. George Malim explores what carriers actually want from such systems and