Telecoms Europe Digital Transformation | Call of contact centre - Strand Consult, Telia, JabberBrain

From Telecoms Europe Digital Transformation 2021 

Day 1 - 15 June 2021

https://telecomseuropetransformation.com/

Panel: The call of the contact centre: do operators still need them?

Panellists:
John Strand, CEO, Strand Consult
Fredrik Lemming, Sales & Customer Experience Director, Telia
Johan Åhlund, Founder & CEO, JabberBrain 
Calls centres are the most expensive way of dealing with customers, with low satisfaction rates – what are better options?