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AT&T, ServiceNow offer inventory solution to telcos globally

Another instance of a telco playing dual role of vendor, leveraging its own experience

From today, AT&T and ServiceNow are offering a global telecom product to help network operators manage 5G and fibre network inventory. AT&T provided the strategic design and technical guidance for the development of ServiceNow Telecom Network Inventory, built on ServiceNow’s platform.  

Their motivation was that the current approach to managing network inventory is complex and difficult: operators need a consolidated view of their networks and a consistent workflow between connected systems so they can act on data. This is what Telecom Network Inventory platform is designed to allow them to do.

Internal deployment

“Working with ServiceNow to develop Telecom Network Inventory was a great collaboration to create a tool that could help us address an industry-wide challenge,” said Jon Summers, SVP of IT and Chief Information Officer at AT&T. “As we approach our internal deployment, we also look forward to seeing how other operators around the globe might take advantage of it.” 

AT&T will provide ongoing strategic guidance as ServiceNow enhances Telecom Network Inventory. The telco said that consolidating hardware and software equipment and services onto a single platform is critical as its networks grow. AT&T plans to use Telecom Network Inventory to gain better insight into network operations and issue resolution.   

Francis Haysom, Principal Analyst, Appledore Research, commented, “ServiceNow brings its process-centric approach to network inventory that has often been missing or fragmented before.

“With Telecommunications Network Inventory, operators have an opportunity to better support end-to-end network automation and increasingly dynamic and valuable network services.”

46% of telcos’ CEOs think they are doomed without fair-share mechanism

Orange’s CEO spells out the reality facing Europe’s telecoms industry with backing from EU’s Internal Market Commissioner

It didn’t take long for the “fair share” issue to be raised from the keynote stage here at MWC 2023. Orange CEO Christel Heydemann said she welcomed the consultation launched by the European Commission last week as a “first step” towards tackling the issue.

“In order to achieve the EU Digital Decade, we believe that the fair and direct contribution to network costs will create the better conditions we urgently need to keep investing privately rather than requiring public funding,” she said.

However, she was emphatic that Orange’s position did not mean that the operator is asking the Commission to change Europe’s network neutrality rules and it is not asking for a “new tax mechanism”.

Something has to give

She painted a rather dire picture for European telcos if there is not a major change in policy, calling their current plight “completely paradoxical” from having to deal with “contradictory requirements.” Citing research from PwC, she said “46% of telco CEOs think their companies won’t make it another decade.”

All the network investment over that last 10 years “happened to be hard to monetize” as consumers want increasingly more for less money. Meanwhile, telcos are under pressure from investors to scale back capex even though they face “exponential traffic growth.”

But the crux of the issue is that just five large “traffic generators” account for 55% of daily traffic on telco networks, said Heydemann, noting that this costs telcos €15 billion each year.

She called on regulators and policymakers to balance this “unsustainable situation.”

A non-binary issue

Heydemann was followed on stage by Thierry Breton, Commissioner for the Internal Market, who is clearly ready to take up the challenge, having just launched a public consultation into whether telecoms regulation fit for purpose. He acknowledged that the telecom industry faced a “defining moment” and that the situation is not “business as usual.”

“The whole telco industry will need to go through a radical shift and revisit its business model… industry will have to adapt to survive, or putting it more positively, adapt to succeed,” said Breton.

The industry needs to keep up with the times and “so does regulation,” he said.

However, he took issue with the characterisation of the fair share debate as a “battle” between big tech and big telco, as if it is a “binary choice” of siding with one side or another. That’s not how he sees it and there is more to it than that.

“We will need to find a financing model for the huge investment fairly distributed that respects and preserves … freedom of choice for users… net neutrality… and freedom to offer services on a fair, competitive, level playing field,” he said.

But for Breton, there is much more at stake. “The real challenge is to make sure that by 2030 our fellow citizens and businesses … have access to fast, reliable and data intensive connectivity. And for that, we need the connectivity networks of the future.”

Álvarez-Pallete kicks off MWC with launch of GSMA Open Gateway

The API-sharing platform builds on the APIs announced under the CAMARA initiative last year

Telefónica’s CEO and GSMA chair introduced the new GSMA Open Gateway standard in the opening session of MWC today. He said it “bonds telcos, the industry, Big Techs and developers to create the digital future together”.

José María Álvarez-Pallete (pictured at MWC), who has a penchant for big announcements stated, “We are at the doors of a new change of era driven by the intersection of telco, computing, AI and Web3”, and that “without telcos there is no future”.

He said the digital era “is going to require a radical evolution and a platform that offers simplicity above the complexity of our businesses…GSMA Open Gateway is that platform.”

This industry initiative is designed to enable the sharing and federation of open, standardised APIs to provide interoperable access to operators’ networks for developers and hyperscalers.

20 signatories of the MoU

Álvarez-Pallete said support for the Open Gateway was in the form of a Memorandum of Understanding (MoU) signed by 20 companies, with the capacity to reach 3.8 billion people. Initially, there are eight standardised APIs under CAMARA.

This is an initiative presented at MWC 2022, in partnership with the Linux Foundation, to develop the APIs needed to launch GSMA Open Gateway now. “This is just the beginning but gaining traction fast”, he added.

The initial signatories are: America Movil, AT&T, Axiata, Bharti Airtel, China Mobile, Deutsche Telekom, e& Group, KDDI, KT, Liberty Global, MTN, Orange, Singtel, Swisscom, STC, Telefónica, Telenor, Telstra, TIM, Verizon and Vodafone.

Over the next 12 months the initiative will run Early Adopter Programmes for developers and promote GSMA Open Gateway APIs via developer channels, including Microsoft events such as Ignite and Build; and AWS’ re:Invent.

Find more information about Open Gateway activities at MWC here.

New-look Nokia goes big on B2B

Nokia kicked off MWC 2023 unveiling a new brand, refreshed strategy and vision for networks that “sense, think and act”

With the new brand and logo, on Sunday the Finnish vendor affirmed its identity as a business-to-business (B2B) technology company, shedding its historical association with consumers’ mobile devices.

“Nokia is an iconic brand … but we had to reposition ourselves as a B2B technology brand. Operators know us well, but in the wide world of enterprises, and in particular industrial companies, they do not know who we are,” said Pekka Lundmark, President and CEO of Nokia (pictured above at MWC).

The logo is designed to symbolise collaboration and Nokia’s role in “delivering the next evolution in critical networking through networks that sense, think, and act,” he said. The classic blue colour has also been replaced by a rainbow of different colours meant to reflect an “energised, dynamic, and modern Nokia.”

Industrial transformation

Nokia’s sees its networking technology at the heart of industrial transformation as networks adopt the flexibility and scalability of the cloud.

“When networks meet cloud, this will unleash the full promise of the industrial, enterprise and consumer metaverses, which until now have only shown a glimpse of their full true potential. As we fulfil these new requirements for our customers, we see opportunities to grow, expand into adjacencies and transform our business models,” he said.

Along with new look, Lundmark also presented a refreshed corporate strategy moving the company forward on six tracks:

  • Grow communication service provider (CSP) business faster than the market. Nokia expects the compound annual growth rate (CAGR) between now and 2027 is expected to be just 1%, which means it needs to take share from its rivals to grow. Lundmark pointed to improvements in the company’s portfolio, which is now “significantly more competitive” than it was two years ago, along with “geopolitical tailwinds continue to favour us.”
  • Expand the enterprise customer base. Nokia’s enterprise business currently accounts for 8% of its total revenue and it wants that percentage to be in double digits “as quickly as possible”, said Lunkmark. Here, partnerships will be key. Nokia has 140 go-to-market partners for wide area private wireless and 180 partners for campus networks. “This is how you build scale,” he said.
  • Continue to manage the portfolio actively. The company wants leading positions in the segments it decides to compete in and flagged passive optical networks and private wireless as examples of where it is strong.   
  • Monetise Nokia’s intellectual property beyond the mobile device sector and continue to invest in research and development.
  • Implement new business models, including as-a-service. Recent examples include Nokia’s 5G standalone core-as-a-service and the AVA for Energy software-as-a-service (SaaS).
  • Make Environmental, Sustainability, and Governance (ESG) a competitive advantage.

2030 vision

Nishant Batra, Chief Strategy and Technology Officer at Nokia, said the next phase of digitalisation will be defined by immersive metaverses. In industrial product design, for example, an entire product lifecycle could be envisioned via digital twins. And to support such futurist scenarios, networks will need to change.

“Networks don’t just connect, they also sense … and that will then create the need for thinking and then acting on that data. Our belief is that the networks of the future will sense, think, and act”, said Batra.

In addition, future networks will not only need to deliver performance but they should also be “consumable”.

“This allows every other industry to consume these networks to potentially transform themselves,” he said.

Nokia believes enterprise and industrial metaverses will be more exciting than those designed for immersive consumer experiences. It wants to work with enterprises on building their “metaverse-driven strategies,” said Batra.

Twitter Blue security Musk do better – by factor of two 

Criminals find a way with 2FA and this is not news

Twitter has come under fire for using two-factor authentication for its new Blue accounts, just as the technology’s use as a security tool has come into question after its vulnerabilities were exposed.

SMS messaging was never invented as a security tool, writes Rick Findlay in Reclaim The Net. Developers used it as a make shift solution to a problem and since then online businesses have sent users security codes to access their most important accounts.

As evidence of its shortcomings emerged, the practice of using SMS 2-factor authentication is slowly being phased out. “News of Twitter starting to only make the feature available to has brought the vulnerable technology back into the public conversation,” said Findlay. 

Too late to the the 2-step party

Twitter users trying to secure their accounts using text message codes will no longer be able to do so after March 19 unless they subscribe to Twitter Blue. “Twitter is likely making the change because the company is trying to cut costs and it actually costs the company money to send text messages and the feature is insecure anyway,” said Findlay. 

SMS-based 2-factor authentication (2FA) is less secure than other forms of 2FA because it is vulnerable to a number of attacks, with SIM swaps, social engineering, interception and phone theft offering criminals at least four modus operandum to choose from

In a SIM swap attack, a hacker impersonates a victim and convinces the victim’s mobile carrier to transfer the victim’s phone number to a SIM card controlled by the hacker. Once the hacker has control of the phone number, they can intercept SMS-based 2FA codes sent to the victim’s phone and use them to gain access to the victim’s accounts. Even Twitter CEO’s Jack Dorsey was once hacked using this method.

Social engineering

Attackers can use social engineering tactics to trick victims into revealing their SMS-based 2FA codes. An attacker might send a phishing email or text message that appears to be from a legitimate source and ask the victim to enter their 2FA code.

SMS messages are not encrypted, so they can be intercepted and read by anyone who has access to the mobile network. This means that an attacker could potentially intercept the 2FA code and use it to gain access to the victim’s accounts.

If a victim’s phone is stolen, an attacker may be able to access their accounts if the phone is not secured with a passcode or other security measures.

Because of these vulnerabilities, SMS-based 2FA has never been considered a secure form of 2FA. More secure alternatives include time-based one-time passwords (TOTP) generated by an authenticator app or hardware-based security keys like YubiKeys.

Don’t miss the enterprise IoT boom analyst tells operators

Success rate of 90% makes it the safest bet

Internet of Things (IoT) installations have met or exceeded enterprise expectations in 90% of projects, according to analysis from researcher Omdia released at a NetEvents Global Media Summit in California. Half (47%) of the world’s IoT projects so far have achieved what they set out to do but the technology exceeded expectations for another 43% of the survey sample.

Spending on new IoT projects is booming, despite the economic uncertainties, with 75% of enterprises telling Omdia they’d invested over $500,000 on IoT during 2022. This represents rise of 65% for 2021 in a time when other technology investments are deemed risky.

Enterprises bullish

Enterprises are bullish about IoT investment, principal analyst for IoT with Omdia John Canali told the summit, but he said many communications service providers are struggling to stake a profitable claim in the IoT value chain.

Service providers can expect to play a strong part in the next wave of IoT installations as priorities change and new high value use cases present themselves to enterprises. They can now see the logic in using AI and ML to process massive amounts of IoT data, and this is a future priority for 44% of Omdia’s respondents.

Almost half (45%) of the survey sample said they can understand how open APIs could link different IoT services at scale. The same number have had a Eureka moment about the use of 5G to support flexible provisioning and high bandwidth low latency IoT connections.

Edge provides a business case

Similar numbers say that edge processing of IoT data at the device or gateway level (46%) has reached its moment of kairos. “We found that many enterprises are keen on deploying 5G as part of their IoT plans,” said Canali. “5G is still not fully matured as a technology, but many enterprises are looking to it strategically for what it can bring to their solutions. Service providers can play a part here.”

“When it comes to 5G, the primary enterprise use case today is still around better broadband,” said Vikas Tandon, AVP of Product Management & IoT with global carrier Tata Communications, speaking at the same event. “It’s about enjoying more connectivity and lower latency and not yet about connecting everything in an overarching sense on a private network. That transition will definitely bring a lot more value.”

Business innovation engines: now is the time

Sponsored: Every industry, from traditonal to internet-based sectors, needs to change and evolve to stay viable and avoid business stagnation

In the telecom realm, the promise of 5G presents a significant opportunity to develop new types of business that capture the upstream value by leveraging their investment to launch useful new – and perhaps even-game changing – products and services.
 
In my role of working closely with CSPs over the past 10 years, I have learned that innovation is not just about launching new products and services, hoping that a new business results. Innovation takes place when a fundamental new business model is tested, tried and the organization behind it adapts in ways to make it possible to be successful. This is what will make CSP business lines stand out as they try to enter new market segments.
 
The innovation engine concept
At LotusFlare, we believe that the only innovation that is important are the innovations our customers carry out to create valuable business outcomes for their customers. With that in mind, we were pleasantly surprised to learn in mid-2022 that one of our customers uses our LotusFlare DNO™ Cloud as the technology foundation for what they dubbed their “innovation engine.”

The innovation engine concept is a digital BSS environment that’s a “safe space” for new business line experimentation, testing and quick roll-out. It’s like a laboratory that can be converted into a manufacturing facility quickly.

What’s inside the engine
LotusFlare has helped CSPs set up innovation engines which can be seen as commerce and monetization platforms that provide a haven for business model innovation. This idea of a “haven” is important – innovation engines exist in parallel or next to to core systems (those older, on-prem stacks that lie deep in the backend) so that they can maintain agility to enable CSPs to test, pilot and rollout new products and services quickly.

In my experience, an innovation engine has the following high-level attributes:
● Cloud-based and cloud-native
● Microservices based
● Highly configurable by business personnel
● Open and modular
● Built-in Hyperscaling
● End-to-end with all traditional “BSS” capabilities
● Functionally independent from, but easily integrated with, old-stack core systems

There are some other attributes that warrant a deeper mention.

Primacy of data
The prime position of data must be built into the core of the commerce and monetization service because innovation engines are system environments within which you conduct experiments. When you’re experimenting with a new product or emergent business, the data the product gives you is the feedback to honestly assess the potential – good or otherwise – of the business line. Without actual data, you don’t know where to experiment and the best ways to iterate.

Cost-effectiveness
An innovation engine should also be cost-effective. Experimental products and emerging businesses don’t make money right away. Hence the lower the cost, the easier it is to justify the investment in the innovation engine service.

The right partner
An innovation engine needs to come from a provider that is a proven innovation partner. A large, traditional technology provider of old stack technology is probably not the right partner, as they might come back and say it will cost millions of dollars and many months to realize a new business on their technology. The right partner is also one that will impart knowledge around customer experience design and development since the experience delivered is a key determinant of business line success.

More on innovation engines
I have been lucky enough to work with some of the leading CSPs on their innovation engines and I think it will be a concept that will be more and more accepted going forward. I firmly believe any business leader within CSP would benefit from having access to systems environments that let them configure, test, try and refine new business lines at lower risk – a haven for innovation.

If you want to learn more about innovation engines, LotusFlare recently surveyed 50 CSPs in EMEA on the innovation engine concept so please click here to find out about the results. Also, if you want to hear the lessons I learned from creating these engines in partnership with leading CSPs, please have a look here.

Never mind the CPU check the ARPU, Totogi CEO tells telcos

Board the cloud or miss the market

Telcos must value their customers more and their machinery less, Totogi founder Danielle Royston is to tell the MVNO Summit at Mobile World Congress. The ARPU, average revenue per unit, of every customer is directly related to the vendor’s empathy for them, according to Royston. Small start up telcos that address specific niches, such as Smarty in the UK, make their money by fulfilling a specific need, such as cheap calls. However, price is a race to the bottom, warned Royston, so telcos need to find out what other qualities that the customers cherish and give it to them. In order to operate in this high-quality market, they need to know their customers better. But the requisite ‘data driven innovation’ is only possible on new systems that could take years to build. 

Though the move to the public cloud in the telco industry is well underway, many old school telcos and even MVNOs are hesitating to liberate themselves and throw their workloads to the public cloud. The delay in adopting cloud-native applications will result in a loss of competitive market share and stop them benefitting from the next wave of innovation in smarter data use and artificial intelligence (AI) within the industry, Royston warned.  

“Telcos must invest in creating value with data rather than devoting time and resources to in house computing,” said Royston, “It takes a telco up to two years to transform its technical apps for the public cloud. To take advantage of the next wave of ARPU growth, the industry needs to embark on the journey now.”

One of the big challenges is attracting and growing a loyal customer base. Traditionally, telcos have used the advent of a new network generation to grow ARPU but 4G and 5G failed to deliver on the promises to investors in the telco. MVNOs in competitive markets use lower prices, which resulting in even less loyalty and higher defection rates. “Both of these types of organizations must look to new methods, like using AI and machine learning to develop new, innovative ways to grow their business,” said Royston.

Telcos must use analytics to personalize the subscriber experience but that calls for create real differentiation, according to McKinsey Partner Ferry Grijpink, founder of the McKinsey Center for Advanced Connectivity. The great benefit of cloud systems is that you can try out hundreds of options until you find the right one. “Telcos have historically relied on long planning cycles to develop offers and plans to increase ARPU, but advancements in predictive AI and ML offer an untapped opportunity to programmatically design personalized next-best offers,” said Royston.

Despite the abundance of subscriber data available most telcos are unable to effectively use this data. This is because their clunky, vendor-specific data models restrict access to instant insights. You can’t tailor the perfect outfit without constantly making adjustment, warned Royson. “Once you understand your subscribers, you can tailor their experiences and create offers that create affinity. Switching from commoditisation to building loyalty will change behaviours and the way people think about telecom,” said Royston.  

MWC’s inaugural MVNO Summit in Barcelona is on March 1 between 4 – 6:30 pm CET. After Totogi will host an exclusive after-party at the notable music venue, Luz De Gas.

Tech recruiters shun those who think differently – report

They talk diversity, but act proprietary

The telecoms industry is too obsessed with proprietary thought processes and could benefit from an open-source approach to human capital, according to a new report from talent spotter Sparta Global. The report author, which describes itself as a ‘leading hire-train-deploy company specialising in the provision of emerging business and technology talent’ has released a report suggesting that neurodiverse people can bring new and desperately needed perspectives to the sometimes myopic world of technology. While that’s not news, the report’s exposure of double standards is.

The telecoms industry pays lip service to an ‘open source’ culture in talent recruitment, but the survey results show that 79% of company bosses are strictly proprietary. This narrow focus means that the UK economy, for example, will struggle to close its technology skills gap. The report estimates the human resources supply-demand chasm at around 900,000 units. 

The digital skills gap in the UK is a case in point for the report writers. The shortage of people who can think creatively and solve problems is stifling UK employers and slowing the economy. Sparta Global claims its research proves that companies attract and retain ‘neuro-inclusive’ digital teams are more likely to get a lead on rivals over areas like computational thinking, observation, adaptability and intuition. 

Most bosses paid lip service to the issue while doing nothing to change their actions. Though 87% of digital leaders surveyed called neurodiversity ‘a top priority’ in 2023 awareness has not equalled change. The report notes that 54% of bosses said Covid-19 ‘accelerated conversations’ around commitment to neurodiversity but 79% admitted they’re not changing their recruitment policy. “I had no idea that we would receive such overwhelming and honest feedback,” says David Rai, Sparta Global CEO. 

83% of neurodivergent workers surveyed reported feeling worried, nervous, and fearful about having conversations with their employer regarding their neurodiversity. Crucially, 59% of respondents feel that there isn’t enough support available in their organisations, and fear that disclosing their neurodiversity may have negative repercussions on their future within their companies.

Neurodivergent employees are a demographic in evolution, the report says. Though the release about the research does not give the study’s definition of the term Neurodivergent, it alludes to people whose brain processes information in non-standard routines. This means that they can be diagnosed as suffering from medical disorders and learning disabilities merely because they don’t see the world from the perspective of the majority. 

Only 26% were recognised as neurodivergent in childhood, meaning that education was not geared to the way they handle information. Of all the business sectors, the computer industry should the GIGO Principle, AKA garbage in equals garbage out, that means all performers can only work with the material given to them. A neuro-divergent person will excel at certain jobs that the majority struggle with, which is why Britain’s intelligence agency employs neuro-divergent talent in its security department, where tenacity is a valued commodity in its human resources.

Britain’s neuro-diverse population may lie undetected, says the report, since 31% were diagnosed as adults. A further 15% told researchers that they are currently undergoing a diagnosis, while 28% are planning to seek an assessment in the future.

“I hope employers, educators, and those outside of our established network, can glean insight, knowledge, and practical advice from this report,” said Rai.

Sparta Global’s 2023 EqualTech report is based on a survey of 500 senior and C-suite individuals.

LotusFlare Telco Business Innovation Survey 2023

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