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Telefónica and Ericsson sign AI network ops agreement


The new four to six-year managed services deal is for AI-powered network operations in the UK and Latin American countries.

Telefónica says this supports and reinforces strategy for evolved network management based on AI and automation.

The partners claim the deal will benefit customers cross five countries – Colombia, Peru, Ecuador and Uruguay, in addition to the UK – from “best-in-class network performance” due to Ericsson’s global scale and processes, and its AI and automation solutions.

Opportunity NOCs

More specifically, Ericsson will use its global Network Operations Centers (NOCs) to provide services ranging from constant monitoring and a service desk, to managing change, problems and incidents, enabled by its AI and automation.

Juan Manuel Caro, Global Director of Operations & Customer experience, Telefónica, commented, “Expanding our long-term partnership with Ericsson with the implementation and support of its global NOCs will allow us to build a more agile network, while implementing new tools and developing technologies for the network and our customers.

“AI and automation are key pillars of the network operations of the future.”

Arun Bansal, President and Head of Ericsson Europe and Latin America, Ericsson, added, “This new deal reflects both our ambitions to develop and drive networks based in automation, machine learning and AI, and we’re working closely with Telefónica to make this a reality”.