T-Mobile Austria Extends Relationship with Amdocs to Deliver Seamless Customer Experience to about Two Million Subscribers

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Austria's second largest mobile provider takes next step toward an integrated customer management approach with deployment of Amdocs ClarifyCRM

Amdocs, provider of billing and CRM software and services for true integrated customer management, and T-Mobile Austria, Austria's second largest mobile service provider, today announced T-Mobile Austria's successful deployment of Amdocs ClarifyCRM.

This deployment builds on T-Mobile Group International's long term relationship with Amdocs and marks an important milestone in its adoption of Amdocs solutions and its move toward integrated customer management. As a result, T-Mobile Austria will be able to enhance customer service and loyalty by delivering an intentional, differentiated customer experience, while streamlining operations and reducing costs.

With the deployment of Amdocs ClarifyCRM, T-Mobile Austria now has complete visibility across all customer touch points including CallCenter, email, T-Mobile Shops and Sales. As a result, T-Mobile Austria's customers are provided enhanced service at any point in the customer lifecycle, from order activation to customer service and support.

"The addition of Amdocs ClarifyCRM to our existing integrated solution has enabled us to further extend our market leadership by putting the customer at the centre of everything we do to deliver an unparalleled customer experience, while aligning our resources and becoming more agile," said Herbert Schandl, executive vice president customer care at T-Mobile Austria. "The Amdocs solution allows us to streamline all customer-facing business processes, improving loyalty and operational effectiveness across the organization." 

"We're pleased to build on our relationship and continue to help T-Mobile Austria adopt integrated customer management as a way of doing business," said Michael Matthews, chief marketing officer for Amdocs. "Amdocs' deep industry expertise and integrated solutions will help T-mobile Austria provide a unified face to its customers, supporting its efforts to deliver enhanced service and maintain a distinct competitive advantage."