With more than 100 million mobile customers throughout Europe, the France Telecom Group operates in some of the world's most competitive markets. To increase revenue, reduce churn and maintain its competitive edge, France Telecom has selected Telcordia Technologies as its preferred vendor for service quality analysis. Orange UK is the first France Telecom property to deploy Telcordia Service Director which analyses disparate network and operational data to present a consolidated view of service degradations and their impact on customers. This capability will help Orange UK improve customer satisfaction by continually monitoring user experiences and taking pre-emptive action to correct problems before they become noticeable to customers.
Service Director is part of the Telcordia Service Management Suite. Orange UK's deployment of Service Director builds on its existing, highly successful relationship with Telcordia
"Operators worldwide turn to Telcordia when they need innovative, robust and flexible solutions that address today's biggest challenges," said Michael Anderson, President, Global Solutions, Telcordia. "One of those challenges is service management. Telcordia Service Director gives savvy operators the ability to harness the power of service management to increase revenue, reduce churn and strengthen their competitive edge. With Service Director's end-to-end view of and control over services, those operators can continue to put customers first by ensuring consistently high quality of service for popular applications such as mobile TV and e-mail, as well as fixed-mobile services."