Carrier IQ, a specialist in Mobile Service Intelligence solutions for wireless carriers and equipment vendors, today confirmed it would be working in partnership with Huawei to launch a new range of datacards that will provide improved feedback on the mobile broadband user experience.
The cards incorporate a unique diagnostic engine to enable carriers to optimize and improve data performance using Carrier IQ's suite of analysis tools.
Announcing the partnership, Carrier IQ CEO, Mark Quinlivan, said: "These new cards will make for smoother delivery of mobile data services, improvements in customer care services, identification of network coverage gaps and increased awareness of actual user behavior."
"Everybody wins," he added, "the manufacturer of the card, the network operator, but most importantly of all, the actual subscriber to mobile data services."
With Carrier IQ's Mobile Service Intelligence software embedded on the mobile broadband datacard or dongle, customer care operators can accurately diagnose problems a subscriber is experiencing. Data fed back from the cards can also be used to improve network performance and to track any user experience issues.
"Carrier IQ is a good partner of Huawei," said Mr. Su Jie, Director of Huawei Mobile Broadband product line, "Mobile operators are always looking for ways to optimize the customer's user experience. The Carrier IQ Mobile Service Intelligence solution delivers true performance data, enabling mobile operators to optimize their end-to-end service delivery. Huawei believes users can benefit a lot via our USB Modem products."
In January 2009, research firm In-Stat reported that over 200M modem devices were shipped in 2008 with the market predicted to grow to $2.6Bn next year.
The solution is currently undergoing trials with a number of major European operators and first commercially available cards in the new range are expected to be available mid 2009.
Quinlivan added: "Mobile broadband uptake is exploding – the operators best able to match capacity to demand and improve the user experience will be those that reap the largest benefit in data traffic growth."