Orange taps Ericsson’s AI operations engine

News

Orange has extended a contract with Ericsson to provide a managed end-to-end operations service in Belgium, Moldova, Romania, Slovakia and Spain.

Under the three-year contract, which can be extended to five years, Ericsson will provide a fully managed end-to-end operations service to include network operations, field support, and maintenance, as well as a spare parts management service for Orange's fixed-line access, 2G, 3G, 4G and future 5G access.

As part of the agreement, Ericsson will also deploy its new AI-based Ericsson Operations Engine, which aims to help operators become more data-driven, predictive and proactive. It will include network operations, field support and maintenance.

Automation

Orange is looking to increase operational network efficiency and enhance customer experience for its subscribers across five countries using the automation tools.

Jean-Marc Vignolles, Europe Chief Operating Officer, Orange, said, “Following the initial five-year contract for managed services with Ericsson, we have decided to extend it for an additional three more years, relying on Ericsson capabilities in using new technologies such as machine learning and artificial intelligence.

"This should enable the quality of our customer service, operation cost and efficiency.”

Peter Laurin, Senior Vice President and Head of Business Area Managed Services, Ericsson, added, "Our AI-based Ericsson Operations Engine will enable Orange to focus even more on providing innovative solutions and delivering high-quality services for its customers, whilst at the same time improving operational efficiency.”