Network assurance – Action insights with automation - Research Report

Telcos automatically generate many insights for network assurance, using a combination of rules-based systems, event-driven architectures, and data-processing pipelines. Yet, most of the actions triggered by those insights are handled manually, ‘thrown over the wall’ by one team for another to act on. The handover is typically far from seamless and action does not always follow.

Network and service assurance are ever more important as networks and associated infrastructure become increasingly complex: automated insight needs to result automated action. This transformation won’t happen overnight – despite the hype around autonomous networks and agentic AI.

This report looks at the future of network and service assurance, focusing on the need for end-to-end observability and the challenges to achieving it. It includes insights, case studies and opinions from operators’ experiences in evolving assurance to its required future state.

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