Virtual customer assistants, so-called "telcobots", could help operators save $1.2 billion in customer care management costs by 2022 as they are set to improve customer engagements and reduce churn, new research has claimed.
Deutsche Telekom and Telefónica used this week's Broadband World Forum to take aim at vendors, internet companies and even themselves for failing to change their innovation models.
Orange and Deutsche Telekom are working together on a project that aims to demonstrate how smart home devices can be integrated through open source software and open standards.
Tele2 is piloting a real-time translation service to help people speaking different languages talk on the phone.
Facebook, Google et al should collaborate with network operators rather than continue efforts to get into the last mile connectivity space on their own, ABI Research has said.
Telenor has launched a new platform which it is billing as the Android operating system of network infrastructure.
Vodafone is trialling artificial intelligence to optimise network performance ahead of a commercial rollout next year.
New technology has added yet another challenge to the burgeoning to-do lists of operators and vendors; how do you ensure the next generation of talent is in place to underpin the future of telecoms?
Telecoms companies are leading large-scale deployments of AI technologies, according to new research.
A consortium involving Nokia, BT and Orange is building a platform that will allow developers to build and run cloud applications for 5G networks.
Hype and tenuous definitions are threatening to derail the potential of artificial intelligence (AI), a new report has warned.
Apple is bringing machine learning and augmented reality to iOS as well as a new connected speaker to rival Amazon Echo and Google Home.
Google is putting artificial intelligence at the heart of its future and launched a new business unit amid the cavalcade of announcements at its annual I/O conference.
You don’t need to read between the lines to see that Nokia’s new machine learning-driven approach to customer service could lead to large-scale replacement of customer service agents – but is the technology up to the job?
Facebook has made its lightweight machine learning Caffe2 project open-source as it looks to bring the technology to mobile devices.
Facebook is taking its social network into virtual reality with a new app allowing people to meet virtually in the same room.
Intel has combined its artificial intelligence (AI) efforts into a single unit to capitalise on what it sees as a growing market opportunity.
Telenor has opened a new lab in Norway that will use data from its networks to examine how artificial intelligence (AI) can be used for “real-life problems”.
BT has joined the Telecom Infra Project to accelerate research into disruptive telecoms technologies.
Ericsson, Huawei, Google and Intel are co-sponsoring a machine learning project aimed at improving how systems consume and use real-time data.
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