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Orange results: no French Free-fall; Spain on the up: Poland OK

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Orange has released Q1 results of its European operations, following Everything Everywhere's separate results announcement yesterday. Here are the highlights, on a country by country basis, of its mobile operations.

FRANCE
Despite the apocalyptic reaction to Free Mobile's launch – a fear frenzy that Orange itself did nothing to dispel – the operator saw its net customer numbers decline by a manageable 0.7% over the quarter, although losing 2.5% of its base to Free over the quarter is certainly a worry.

Orange said that translated to a decline in market share of 1.5 percentage points in the first quarter, but added that since mid-March the number of portability requests has returned to the level of the fourth quarter 2011.

So, by 21 March 2012 Orange had 26,475 million mobile customers in France. However, the number of contract customers (19.066 million) rose 0.9% year on year, despite the net loss of 387,000 customers in the first quarter of 2012. This appears to suggest that Orange was mainly bleeding prepaid customers to Free.

Interestingly, the total number of MVNO customers hosted on the Orange network barely shifted, dropping from 3,066,000 to 3,062,000.

Overall mobile revenues were up 3.8%. Revenues from mobile services  showed a 0.5% increase, excluding the impact of regulatory measures – in other words declined slightly. Orange said that growth in data services, as well as the rapid development of national roaming in the first quarter of 2012 (ie its revenues from its contract as Free's national roaming partner) offset decline in mobile voice revenues (that pesky regulation), which became more pronounced in the first quarter of 2012.

Total ARPU was €367, which translates to a per month figure of €30.5. That was down slightly form monthly ARPU of €32 in 2011. For comparison, Everything Everywhere's monthly ARPU is around the £23 mark.

Investment in networks, which represented 53% of the Group’s CAPEX in the first quarter of 2012, rose 4.6%, in particular with the acceleration of investment programmes in HSPA+ and LTE.

SPAIN
Despite the depressing macro economic situation, mobile revenues rose 3.5% to 797 million euros, excluding the impact of regulatory measures (those pesky MTR cuts worth -20 million euros, the operator said). That growth was a reflection of a mobile customer base that also grew 3.5% year on year, to just under 12.5 million.

Once again, it was data that drove revenues, rising 20.7% in the first quarter of 2012 as the number of data services users (smartphones and 3G modem sticks) more than doubled in one year, reaching 3.737 million at 31 March 2012, compared with 1.679 million one year earlier. The hosted MVNO customer base also rose 12.1% year on year to 1.443 million customers at 31 March 2012.

Total ARPU of €21 was slightly down on 2011, but not by much at all. Capex investments were mainly a continuation of the mobile access network renewal plan.

POLAND
Poland also produced some decent results for Orange. Mobile revenues rose 2.6% to 440 million euros, expand the total mobile services customer base (14,613 million customers at 31 March 2012, excluding MVNOs) rose 1.3% in one year, led by a 3.1% increase in prepaid offers (7.685 million customers at 31 March 2012). Data services also rose with 31% growth in the number of smartphones in one year. Orange Poland maintained its leadership with an estimated market share of 30%.

Monthly ARPU in Poland again fell slightly, to €9.75.

REST OF EUROPE
In Europe, revenues rose 0.4%. Revenues in Belgium grew 2.3%, led by data services and smartphone sales. In Romania, revenues improved with the growth of the contract customer base (+3.5% year on year), rising 0.1% overall, in contrast to the 1.8% decline in the second half of 2011. Moldavia and Armenia also reported steady growth of their contract customer bases. Slovakia reported a 9.4% decline in revenues, partly due, Orange said, to non-recurring items in the first quarter of 201.

Dragonwave cuts new microwave deal with NSN

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DragonWave has announced that its acquisition of NSN's microwave business will not now include NSN's Italian assets, and will not include a full transferral of NSN's microwave R&D activities. The new deal terms appear to significantly reduce the number of employees that will be transferred from NSN to Dragonwave.

Originally the companies said that 360 employees, mainly based in Milan, Italy and Shanghai, China, would transfer to DragonWave in a deal that was due to close in 1Q 2012. The Milan operation will not now be transferred. Approximately 130 employees based in Shanghai will, however, transfer to DragonWave in the second half of 2012, once all of the licenses and permissions to do so are in place.

The two companies also announced that they would enter into a service agreement that will see NSN provide R&D, product management and sales support to DragonWave. At the end of the service agreement period, the Italian assets may yet be transferred to DragonWave. Previously the companies had said that Dragonwave would take control of R&D and product development, with NSN acting as a sales channel. 

DragonWave said it would now be paying €11.7 million euros in cash, and €5 million in shares, for the microwave assets. DragonWave will also acquire other assets under a capital asset lease or other deferred sale arrangements with a value of approximately €3.6 million. The companies have scrapped an earn-out payment that would have been tagged to sales performance.

The original public sale price was for a combined cash and share offer of €15 million.

The amended terms appear designed to reduce DragonWave's operational expenses in the near future, by keeping a substantial block of NSN's Italian employees off DragonWave's books. A statement from Dragonwave said that the amendments had been made "to provide both companies with greater flexibility to adapt to changing market environments."

DragonWave reported that revenue for the full fiscal year 2012 was $45.7 million, compared with $118.0 million for the prior fiscal year. That translated to a loss of $33.5 million for the year.

 

Data revenues jump in share at Everything Everywhere

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Messaging revenues decrease in share

Further evidence that operators are in the midst of a quickening change of their service revenue mix came with today's results from Everything Everywhere.

The company reported that In absolute terms, data revenues grew 17% year on year. That increase, coupled with MTR cuts to voice services, meant that 45% of its revenues are now accounted for by non-voice services. A year ago, non-voice services accounted for 38% of total income.  

Data revenues (ie not including SMS/MMS) have grown from 17% of revenues in Q1 2011 to 27% of revenues in Q1 2012.

Meanwhile, Everything Everywhere has seen messaging's share of ARPU fall to 18%, a drop of 3% compared to Q1 2010, when messaging accounted for 21% of revenues. This chart, dating back to Q3 2010, appears to show a slow recession in SMS/MMS revenue share.
 

Note also that the company has seen MTR cuts hack into its voice revenues this quarter, which would logically lead to a rise in share of non-voice services. So the interesting aspect is not perhaps that non-voice has risen as a percentage of revenue, but that messaging revenue appears to be dropping in share off as data increases.

Swisscom today reported a 28% drop in messaging revenues, explaining that it has been affected by customers substituting texts with social media messaging. However, Swisscom has also the seen its price per Byte drop – leading to a drop in ARPUs.

Everything Everywhere, though, said that service revenues were up 2.9%* on last year, if the impact of MTR cuts is excluded. And blended ARPU, excluding MTR cuts, rose 4.5% year on year, partly as a result of EE increasing its postpaid mix to 49% of total subscribers.

Service revenues excluding regulation rose from 1.461 billion to 1.503 billion, and as we have seen, data revenues grew 17%. The operator also added a net 886k customers in the last 12 months.

*With the MTR cuts included, service revenues fell 2.5%.

Swisscom SMS revenue falls 28% in face of “IP substitution”

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Swisscom has reported that "substitution by IP-based applications and the growing use of social media platforms" led to a 28% fall in revenue from directly billed SMS messages during the first quarter of 2012.

Over the same period, the average price per megabyte that Swisscom realised from customers fell by 25%. That combination led to a fall in average revenue per mobile user per month of 4.3% to CHF44.

In the first quarter of 2012 Swisscom sold 328,000 mobile devices (up 1.9% from Q1 2011), of which 67% were smartphones, while the number of mobile access lines grew year-on-year by 221,000 or 3.8% to 6.1 million.

Overall, Swisscom's group net revenue dropped by 2.1% to CHF 2,082 million in the first quarter of 20011, with operating income falling by 2.0% to CHF 1,104 million.

The operator said that capital expenditure in infrastructure had increased by 24.1% to CHF 366 million as it invests heavily in broadband network expansion throughout the country. The operator spent a further CHF 360 million on mobile frequencies.

Its 2012 total capex, excluding that CHF 360 expenditure on mobile frequencies, will reach CHF 2.2 billion, the operator said.

WeDo takes out Connectiv for “complete business assurance” offering

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Deal will add "strong cross-selling" opportunity

WeDo Technologies has acquired US-based Connectiv Solutions, in a deal that it said gives it a "complete business assurance portfolio".

Connectiv Solutions offers traffic management, interconnect management, revenue assurance and managed services to telecoms operators, enabling them to simplify vast and complex data streams and identify cost saving opportunities.

A WeDo spokesperson told Mobile Europe that combining those capabilities with its own business assurance capabilities would create "very strong upselling and cross selling opportunities of both market offers in both customer bases".

"The combined strengths of Connectiv Solutions and WeDo Technologies now enable the company to provide customers with a complete business assurance portfolio.  Whether a customer needs network optimisation, margin management, revenue assurance or fraud management, we can deliver a comprehensive, industry leading solution. That's a unique offering not many can match," the spokesperson added.

The deal will significantly strengthen WeDo Technologies’ presence in North America; Connectiv Solutions has more than 10 customers in USA and 4 out of the top 10 Wireless operators in the country are Connectiv Solutions’ customers. Its revenues were around $8 million for FY2011. It will also add increased SaaS and managed services revenues streams to WeDo's business mix.
 
"Rui Paiva, WeDo Technologies’ CEO, said, “One of our strategic ambitions was to become a major player in the revenue assurance and fraud management space in North America both on SaaS and Managed Services business models; this deal with Connectiv Solutions enables us to realise these ambitions”.

Allot to buy Ortiva Wireless, add video optimisation

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Ortiva buy provides Allot with video optimisation service offering

Allot Communications has said it is to acquire Ortiva Wireless, adding Ortiva's video optimisation platform to Allot's network intelligence and management capabilities.

That would allow Allot's mobile service provider customers to manage more effectively video traffic on their networks. Mobile video, according to Allot’s latest Global MobileTrends report, now represents 42% of mobile data traffic worldwide.

Ortiva’s solution allows service providers to optimising rich media content delivery for real-time network conditions and for each mobile connection. It has been deployed at two Tier 1 mobile service providers to date. Allot said it would offer Orqiva's video optimisation capabilities either in an integrated manner, within a single network intelligence platform (Allot Service Gateway) or as a standalone solution

“This acquisition is an important building block in our Service Gateway vision,” commented Rami Hadar, Allot’s President and CEO. “Since the introduction of Allot Service Gateway in 2007, our goal has been to leverage our unique technology to enable the broadest range of cost-saving and revenue-generating services on a single intelligent network services platform. By purchasing Ortiva, we will own an innovative video optimization solution, one of the major value-adds that our customers are seeking today. As video becomes an ever-increasing challenge for mobile networks, this acquisition will allow Allot to offer a robust and tightly integrated video optimization service within Allot Service Gateway. We look forward to welcoming Ortiva’s talented team into our company.”

“We are excited to join the Allot team,” commented Ortiva’s CEO, Marc Zionts. “Combining our unique technology with Allot’s industry-leading solutions will allow us to continue and expand our mission of enabling service providers to manage the ever-increasing flood of data traffic while significantly improving the quality of experience for each individual subscriber. We look forward to growing together as one company.”

The terms of the acquisition were not disclosed. The acquisition is expected to close during the second quarter of 2012. Allot's management currently anticipates Ortiva will contribute between $3-5 million in revenues for the second half of 2012, with a gross margin profile similar to Allot’s current level.
 

126,000 UK jobs from LTE investment? Really?

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A report commissioned by Everything Everywhere from Capital Economics claims that LTE network investment would benefit the UK economy to the tune of tens of thousands of jobs, increase GDP by 0.5% a year, connect the unconnected and give a productivity boost to swathes of business and industry. Can we trust its findings?

First, the background. Everything Everywhere is keen to get on with using chunks of its 1800MHz spectrum for LTE. The other operators are not so sure, thinking that Ofcom's willingness to give it the nod will give EE an unfair advantage over the rest of them, who have to wait for the 800MHz/2.6Ghz auction.

So Everything Everywhere (EE) has launched a website campaigning for the swift introduction of LTE. As a cornerstone of its launch, it produced a piece of research that shows how much good LTE could do for the wider economy. EE also asked for celebrities and businesses to put their shoulder to the wheel, asking them to back its campaign for a 4G Britain. The message was: Let's get rid of the delay and politicking and just get on with bringing 4G to the nation, with all the attendant benefits that that brings.

This puts the other operators in a tricky position. If they support the campaign, then they are effectively giving the nod to EE's swift re-farming of its 1800MHz spectrum, giving EE a nice lead in bringing LTE to the market. If they object, they cast themselves as "playing politics" with the nation's economic well-being, and keeping LTE from the mouths of starving rural businesses crying out for mobile broadband.

So EE gets to play politics while steadfastly insisting that if only everyone else stopped playing politics, it would be OK. Now, I don't blame EE for this. It's all in the game. EE has a key asset that it could be using to develop an advantage, and that's business and that's fair enough. But let's not buy the holy "won't someone think of the economy" special pleading. Instead, EE should be making the case for why its huge chunk of 1800MHz spectrum, for which it pays only nominal fees, can be refarmed without that being seen as being bad for competition in the market. Please, no more Suzi Perry.

Another interesting aspect of this was the report itself. Its headline findings were that operators are looking at a total investment in LTE networks of £5.6 billion. The report broke this down as £2.3 billion on base station equipment, £1.9 billion on installation and £1.4 billion on software.

The report then used that £5.6 billion number to work out how that could translate into jobs and investment within the UK. It found that the impact of that investment could lead to up to 126,000 jobs being created or "safeguarded".

That's some big numbers, so what to make of them? First off, let's look at the investment numbers, which are used to justify the whole caboodle. Mark Pragnell, the report's author, said that he arrived at the number by using specific numbers provided by EE, as well as using "other reports" to arrive at his costings. Fair enough – that looks like some specific knowledge, extrapolated and supported with some intelligent guessing. But even EE's numbers were not detailed, Pragnell said, and were more of the headline nature. In other words, the report relies heavily on EE's own headline estimate of its investment – and while we've got no reason to doubt its veracity EE does, at the least, have a dog in this fight.

Nevertheless, if we accept the investment numbers we then move on to their impact. The report's author, Mark Pragnell simulated the impact of a £5.6 billion investment in 4G LTE infrastructure using input-output tables from the ONS’s (Office of National Staistics). He found that at ONS rates for previous telco investments there could be as many as 125,000 jobs supported right through the supply chain by the LTE investment.

How were the jobs broken down? Well, at the upper end of the estimate, Capital Economics assumed that operators would channel more investment than in previous rounds within the UK — up to 20% more than in 2005, it said. Its reason for this was that operators would seek to spend more in the UK than "given current economic conditions". Why? Are our operators especially patriotic? Have the costs of doing business in the UK and, say, China, really converged so much?

No matter, using the existing ONS tables, CE's report said that there could be 57,923 jobs created within the manufacturing area, supported by LTE investment. 52,000 of these would fall within a "Computer and Electricals" sector. That looks fairly phenomenal – that the UK's "computer and electricals" sector would benefit from LTE investment to the tune of 57,000 jobs?

Given that the bulk of the investment (all but the £1.9 billion spent on installation, remember) will be in the network equipment and software area where the main players are all, well, non-UK entities, how does that translate? Just to restate that point. Any large LTE network equipment orders are likely to go to one of NSN, Ericsson, Huawei or perhaps Al-Lu, none of them, as far as I’m aware, with their main bases within the UK.

Pragnell said that it was important to remember that the bulk of jobs in the manufacturing sector are not actually within manufacturing, but in sales and other jobs. But intuition tells us there aren't going to be 30,000 UK sales engineers, marketers and "other functions" benefitting from LTE.

Where do the jobs come from, then? Are the major NEPs moving large parts of their workforce local to LTE contracts? Not at this level. There will be services teams, sales teams, post sales and the rest. But 57,000?

Perhaps these new jobs will be in all the industries providing power equipment, cooling, towers, all the passive and peripheral elements? Even in silicon and R&D companies supporting the need for increased device and equipment performance? But Pragnell said that the report didn't go to that depth. It simply looked at previous investment input (in all telco, not mobile sepcific, not in LTE as the market is currently structured) and measured output, and projected that onto LTE investment. He did concede that the mix could be different for LTE, as mobile network rollouts often revolve around one or two very major contract awards. Well, yes.

The question remains, then? How does a billion dollar network investment, made with a global NEP, benefit the UK economy to such a vast extent? The short answer is, we don't know. I'm not saying that there isn't evidence of a GDP lift from broadband. I'm not saying that there isn't evidence of a productivity boost from broadband. There may even be a case for a vast boost to the manufacturing sector. But this report only begins to make that case, and as such it provides poor ground upon which to build a case for LTE re-farming and a speeded up auction process.

Keith Dyer
Editor
Mobile Europe

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Transport hubs creating network stress (try being a passenger)

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Train station generating 20,000 data sessions an hour  – Actix

Operators and their customers know that train stations and transport hubs form the worst network capacity hotspots, but data collected by network optimisation company Actix may surprise even some mobile network operations teams as to the scale of the issue.

Analysing data from one un-named major city network (Mobile Europe's guess is that it is on a US network), Actix found that demand at peak time was leading to 75-90% of users being unable to connect to even a basic browsing session, and to a "stressed" network dumping thousands of users off the network.

Actix data showed that subscribers at major commuter train stations were generating 10,000 data session requests every thirty minutes, "seriously stressing" the network, Neil Coleman, VP of marketing at Actix, said.

Demand at evening peak hours at train stations was often 100 times greater than in a cell located just 100m away, Coleman said. Even at non-peak times transport hubs can generate 13 times the load of neighbouring cells.

"These findings show that highly localised indoor data hotspots are the new norm”, said Richard Kateley Actix’s CTO.  “Addressing this demand often requires small cell and Het Net solutions – but to deploy them successfully operators need to quantify the exact nature and location of demand.”

In terms of overall usage, Actix found that between 80-95% of mobile traffic from smartphones and tablets comes from indoor usage, depending on the device profile. For example, 95% of iPad traffic is generated indoors, whilst 90% of iPhone4 and 80% of traffic from Blackberry devices is from indoor use.

“It  is only by studying live traffic data that operators can understand the implications for their network plans,” said Bill McHale, CEO of Actix.

Visa announces autumn launch for digital wallet service

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Visa Europe, the scheme provider behind O2 Wallet, has announced that it will launch its own digital wallet service, V.me by Visa, to an initial group of consumers in the UK, Spain and France in autumn 2012.

The service will be made available through Visa’s member banks and will initially be accessed through the internet browser on a PC, laptop, tablet or smartphone. Consumers will be able to put multiple cards into the wallet.
 
Visa announced that payments processor WorldPay would act as a key development partner  with other development and launch partners in each market, including banks and retailers, due to be be announced soon. WorldPay is providing commercial and propositional insights to "ensure that V.me is designed with a focus on meeting retailer needs and expectations", a Visa statement said.
 
Mariano Dima, Executive Vice President of Product and Marketing Solutions at Visa Europe, said: “V.me sits at the heart of Visa’s future of payments. For the first time, consumers and retailers will have a streamlined online checkout experience through an acceptance mark that offers industry-leading security and, when a Visa card is used in a V.me wallet, the same protection and rights that come with any Visa card transaction.
 
“Our intention is that V.me will ultimately be able to incorporate any or all of our new payment technologies, allowing our members to deliver the best possible payments experience whether face-to-face, online or in a mobile environment. This comprehensive service suite, delivered under the V.me umbrella, will offer an easy way to benefit from the scale, security and reliability of Visa.”
 
Phillip McGriskin, Chief Product Officer at WorldPay, adds: “Shoppers are driving the demand for more convenient, secure and safe ways to pay online. V.me is being developed specifically to address those needs. WorldPay has partnered with Visa Europe to ensure the proposition matches merchant requirements and is an attractive and practical digital wallet solution in what is fast becoming a crowded marketplace.”
 
E-commerce currently represents 22% of Visa Europe’s transactions and grew 44% between 2009 and 2011. The V.me digital wallet service is the natural next step in the development of Visa’s e-commerce strategy.
 

No NFC, but a good effort from O2

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O2 became the first operator in the UK to launch a mobile wallet service this week.

If you've missed the news somehow, its wallet service will allow users to pre-load a stored value account on the phone, as well as attach existing cards to the wallet application. Users can send money from the Wallet to other mobile phones, through O2's Money Message services. They can use a barcode reader app to get instant price comparisons on things they'd like to buy. They will be made exclusive offers by O2's partners.

O2 is also relaunching its physical card, which will be contactless, meaning users can pay for physical items, meals, and withdraw cash from ATMs, using the value stored in their Wallet account. (Payments made with the physical card show up in the transaction history in the app, and are deducted from the prepaid account.)

What it has not launched, although it said it would last year when it announced the impending launch, is NFC payments. Speaking to O2 Money's CTO on the fringes of the launch, it seems that decision had a lot to do with the technical complexity involved. It seems to have been hard enough to get to this point. "We have effectively built a bank from scratch" was how he put it to me.

Of course, O2 has not built a bank, but it has built a virtual payments environment that matches much of the functionality. It must store money, carry out transactions, conform to the regulations of the UK's financial regulator, the FSA. To do this it has had to partner with IDT Financial Services, to lease an e-money license, while O2's own application for an e-money license is still pending. The e-money license lets O2 hold money and carry out transactions. IDT also provides BIN (Banking Identification Number) sponsorship for O2, allowing it to issue cards.

In fact, O2's roll call of providers is an insight into how hard it is to bring something like this to market in an integrated manner. As well as its relationship with IDT it is working with FIS for the provision of banking and payment technology, with Wave Crest for its e-payments platform, with Visa for the payments brand (merchant side) as well as on its contactless payment scheme. In terms of building the application it uses Intelligent Environments to build the app, and handle the integration of the service in terms of social networking, NFC, messaging etc. It has done a deal with Cogenta to use its product search and price comparison technologies. Not only that, it has had to do deals with 120 online retailers to secure their support for the service.

It's perhaps easy to sit and take shots at telcos for the slow pace of innovation, but if you look at all that then you can see that pulling it together, presenting it as a mass market consumer service that is simple and easy to use, is not trivial. Indeed, the dual-layer authentication required (an account password and a payment password) is already attracting a small amount of frustration from some early users, yet it's really just the tip of the iceberg in terms of the security architecture required for the service.

If you add in NFC, then you are adding in the NFC secure element on the SIM, its interaction with the NFC chip, a relationship with Giesecke & Devrient, Telefonica's TSM (Trusted Service Manager), and another layer of security to all NFC-derived transactions.

So although O2 missed its self-imposed deadline of launching before the end of 2011 by some months, and it doesn't include NFC, it might be worth cutting it some slack.

That is not least because one of the of the key aspects of O2 Wallet is that it is first to market. Users don't have to be O2 customers. This is seen as being an OTT play into other operators' customer bases, and of course it is. But much more importantly its OTT (if you like) against any potential Google or Apple wallet service, not to mention PayPal mobile. If you wanted to associate your existing bank cards to your mobile, so you could easily pay for items online using your mobile, without entering loads of details every time, then where else are you going to go, at the moment? You could perhaps download an app provided by your bank, but that ties you to that bank, rather than all your cards, and loyalty cards etc.

So no, it's not the end game for operator-led mobile payments, but it is the most comprehensive offering I can see out there. Additionally, by taking a slice of revenue from the retailers involved, O2 has found a business model for mobile payments that has, so far, met acceptance from the brands. That, too, is crucial.

Also of high note this week were results from Ericsson and Alcatel Lucent, as well as Vodafone's splash of cash on Cable & Wireless Worldwide. Finally, there's been some progress in White Space radio, with Neul announcing its live network in Cambridge. Please follow the links on this newsletter to see further analysis on these stories.

Keith Dyer, Editor
Mobile Europe
 

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