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Four, not Three, is the magic number

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Yesterday was the deadline for submissions to Ofcom’s second consultation on the LTE/4G auction. There is also another deadline arriving, 13 April, for interested parties to respond to Ofcom’s consultation on its proposal to allow Everything Everywhere to use part of its 1800MHz spectrum for LTE.

However, the two issues are of course related, and Vodafone and O2’s submissions on the former consultation seem to have made mention of the situation relating to the EE refarming deal. This is because in their view, one of the guiding principles of the original LTE auction rules was to foster a competitive, four operator strong, market. They can’t see how giving EE up to a year’s head start conforms with this desire.

But despite this bellyaching from the 900MHz operators (Voda and O2), there’s a chance that the real loser in the auction is set to be the fourth player, aka Three UK.

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Three already sits on by far the least spectrum. It has 2×14.6 paired spectrum at 2100MHz, and no spectrum at all at 900 and 1800MHz. EE has no 900MHz spectrum (hence it’s pretty keen to get hold of 800MHz spectrum on favourable terms) but it has 2x45MHz at 1800MHz and 2×20 MHz at 2100MHz. Vodafone has 2×17.4 at 900MHz, 2×5.8 at 1800 and 2×14.8M at 2100MHz. O2 has 2×17.4 at 900MHz, and 2×10 at 2100MHz.

That wasn’t so bad for Three when all the operators had to run 3G at 2100MHz, where Three was just about their spectrum equal. But when, in late 2010, Ofcom said it would allow 2G spectrum to be refarmed for 3G, Three wasn’t so pleased. 2G spectrum was, to all intents and purposes, free, so O2 and Vodafone had potentially a lot more 3G spectrum than Three. What is more, with its better in-building penetration, it was pretty good spectrum to have. Indeed, O2 was not shy about proclaiming the benefits of its 900MHz 3G, and Ofcom itself hailed the increased in-building coverage as a “significant consumer benefit”.

 

So Ofcom said that to make up for this, the operators would, at the time of the 4G licence auction, be asked to pay market rates for their existing 2G spectrum licences (rather than the peppercorn rents they currently pay). That market rate would be determined by the price of spectrum arrived at through the 800MHz auction.

In short, although the big operators were being aided by being able to use cheap/free spectrum for 3G, Ofcom said it would level the playing field come the 4G auction. Yet there are worries that that determination to make the operators pay market prices for existing spectrum has wavered.

Never mind that, Ofcom has potentially seen another of its levelling tool blunted – this being the mechanism that would ensure that the fourth entrant, effectively Three, and probably EE as well, would both be guaranteed spectrum blocks that included 800MHz spectrum. 800MHz spectrum is important for Three because it offers much better in-building penetration than its current spectrum block up at 2100MHz, as well as much wider coverage, of course. The same goes for EE, to a slightly lesser extent.

Now, Three is clearly worried that it is going to be cut out both ways, as Ofcom’s determination to impose market rates and reserve 800MHz spectrum has weakened in the face of fierce opposition from Vodafone and O2, who felt that determining the value of their 900MHz licenses by the amount paid for 800MHz spectrum is illogical, and potentially punishing. Every bid they made for 800MHz spectrum would, in effect, push up the price of their 900Mhz licenses. If a block of 800MHz is cordoned off, then that makes the remaining 800MHz spectrum likely to fetch a higher price. That, in turn, raises the price of the 900MHz licenses. You can see the reason for their objection, even if you do think they’ve had a “free ride” on 2G spectrum to date.

So…there’s now a suspicion in some corners that Ofcom just wants this “out the door”, as it is becoming politically embarrassing to the UK to be dropping behind the LTE rollout schedules of other countries. There’s a danger, though, that the major operators will use this deadline to game the process to their maximum long term advantage, baking in structural weakness to the UK mobile market, to the detriment of competition and consumers.

One source told us that the current rules look like an auction drawn up by O2 and Vodafone lawyers, with the added extra that it also allows Everything Everywhere to determine the outcome. It is not, currently, a happy scene.

Meanwhile, other large markets move on. Orange announced it would have widespread LTE across Europe by 2015, but also that its first Orange 4G City, Marseilles, would be up and running with LTE by June this year, albeit on an experimental business. Not all mobile broadband is about LTE, of course. Orange France has launched a new H+ package of tariffs, offering access to its HSPA+ 42Mbps network, which it says now covers half of the French population. I thought it was interesting that although it’s industry mantra that consumers don’t care about technology, Orange has gone for a technically-aligned brand in H+, clearly referencing what is in fact a fairly esoteric technical upgrade.

And if mobile broadband is not just about LTE, then it’s also not just about cellular. This week saw further moves to integrate WiFi with cellular networks from an operational perspective – with the GSMA and WBA saying they would work together to align roaming standards for WiFi and GSM. Although this was reported in some quarters as “GSMA and WiFi groups allow SIM-based authentication to WiFi networks” there is actually more to it than that. SIM-based authentication was an existing item that the WiFi bodies had already specced out, along with mobile operator input, and there is already some compatible equipment already in the market. This work is much more about defining roaming interconnect agreements between what have been two separate blocks. Easier WiFi-cellular roaming could be a double edged sword for mobile operators, especially mobile-only operators with small or little WiFi assets of their own. Certainly the WiFi service providers we talked to see this as just as much an opportunity as the mobile operators – especially as they are not “encumbered by being wedded to the SIM”, as one provider put it.

With that, and the sun shining, we’ll leave you to it. Pausing only to nod in the direction of NetCracker, a company that has now achieved giant status in the OSS-BSS market, claiming potential revenues of $2.5 billion in 2012, as a result of its $449 acquisition of assets from Convergys. That’s a lot of software. But then, operators have a lot of real time data needs, and this is what NetCracker is gunning for.

Keith Dyer
Editor
Mobile Europe

EC to take Hungary to court over telecoms tax

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Commission refers Hungary for failure to end special tax on telcos

The European Commission has decided to refer Hungary to the EU’s Court of Justice because, it alleges, Hungary’s Government continues to impose a specific tax on the turnover of telecoms operators in violation of EU rules.

The tax was one element of a “crisis tax” introduced in October 2010 on three major sectors of the economy (retail commerce, telecoms and energy) to improve Hungary’s budgetary position. The Commission considers this tax to be illegal, because EU telecoms rules allow sector-specific charges only to cover the specific costs of regulating the sector, and not to generate additional revenue for the central budget.

The Commission said that increasing the financial burden of telecoms operators could have an impact on consumers’ bills, distort competition and impede investment in a sector expected to drive growth under the Digital Agenda. Hungary has also failed to comply with its obligation under EU law to consult interested parties in an appropriate manner on any amendments of charges applied to telecoms operators, the EC said.

The rate of the charge levied on telecom operators varies between 0% and 6.5%, on the basis of gross revenues (excluding VAT). The Commission alleged that the amount of budgetary revenue (over 200 Million euros per annum) that the tax has started to generate reinforces the distortive effects of this charge, and creates a considerable obstacle to the achievement of the Digital Agenda objectives

The Commission opened infringement proceedings against Hungary concerning the telecoms tax in March 2011. It followed this up in September 2011 with a reasoned opinion formally asking Hungary to abolish the telecoms tax.

EU telecoms rules, in particular Article 12 of the Authorisation Directive (2002/20/CE), lay down precise provisions relating to the administrative charges that Member States can levy on operators authorised to provide telecoms services and networks. Charges on telecoms operators can only cover certain administrative and regulatory costs. At the same time, they should be objective, transparent and proportionate and should be adjusted if appropriate. Interested parties must also be consulted in an appropriate manner of any amendments to the charges.

In March 2011, the Commission referred Spain and France to the EU’s Court of Justice for levying charges on telecom operators in breach of EU telecoms rules.

American Roamer rebrands as Mosaik Solutions

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Partners with Europa technologies

American Roamer, a source of geospatial network intelligence, has rebranded as Mosaik Solutions. The new name is intended to better reflect the company’s position as a global source of information on wireless network coverage.

Mosaik Solutions maintains a network coverage catalogue as well as a database of telecommunications coverage patterns, wireless spectrum depth, network configurations, and licensing data. The company’s geospatial, analytical, creative and web solutions form a comprehensive source of geospatial network intelligence.

“Mosaik Solutions has grown well beyond America – it is global. Our capabilities are beyond mobile and roaming – we have intelligence solutions for the entire network ecosystem,” said Bryan Darr, CEO, Mosaik Solutions.

The company has also announced a resale alliance with Europa Technologies, licensing the UK-based company to distribute its Global Coverage Analyser and CellMaps services.

Europa uses Mosaik Solutions’ tiling application programming interface (Tiling API) to access the catalogue.

Netcracker adds Convergys BSS to target cross-platform telco IT

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UPDATED: Mewada clarifies NetCracker’s BSS assets

NEC-owned NetCracker will have a stronger OSS-BSS suite that can meet the changing demands of telco operators as a result of its $449 million acquisition of Convergys’ BSS business, according to CEO Andrew Feinberg and Sanjay Mewada, VP of Strategy.

Mewada said that operators are moving to demand end-to-end OSS-BSS provision on to meet their needs around customer experience management, transaction management and the ongoing challenge of monetising data traffic. Allied to that is the need to take cost out of the operation and management of BSS.

“The cost of operating and managing traditional BSS is too high,” Mewada said.

To that end, the combination of Convergys’ Information Management (IM) business with its capabilities in rating and billing, CRM and product control management with NetCracker’s OSS capabilities would position NetCracker as the largest centre of telecoms software expertise in the world, Mewada said.

The combined company would have annual revenues of $2.5 billion and a staff of 12,000, the executive added.

Although NetCracker portrayed the acquisition as very much complementary from a product and technology point of view, in fact the company was already positioning itself as an end-to-end telecoms software provider. Its website carries product and solution lines covering billing, mediation, rating, charging and product management – all areas it said it is bringing in in a complementary fashion with the Convergys acquisition.

So either the company was previously over-stating its case as an end to end provider, or else it has some significant product alignment and integration to carry out post-acquisition.

 

One line of argument might be that most of NetCracker’s BSS capabilities grew out of NEC’s very close carrier relationships in Japan. NetCracker’s original aim was to use its global footprint to extend the reach of existing NEC software products. It now looks as if it has switched tack to buying-in that BSS expertise, instead of porting the NEC Japan-based products to a global customer base.

Although there was no representation from Convergys on a press call held by NetCracker, Feinberg said that Convergys offloaded its IM business as it wanted to focus on its CM (Customer Management) business, and could not “truly support the IM business to way someone like NetCracker could”.

Convergys’ IM business generated an operating income of $37.2 million on revenues of $328.8 million in 2011, Feinberg said. The acquisition is set to close in the second calendar quarter of 2012.

UPDATE from Sanjay Mewada, VP Strategy at NetCracker. We put some of the above points to Sanjay. This is his reply:

“Prima facie it may look like there is overlap between what we have and what we have acquired. But on closer examination you will find that Convergys IM business fills some key gaps in our portfolio. 

“The BSS continuum stretches from post-paid to pre-paid to converged to real-time charging. On the policy side, the capabilities range from policy optimisation, management to enforcement. Mediation can be active or passive. There are of course the domains of content, partner management and transaction enablement.  No single supplier today can claim to have all of these capabilities, with a score of A+ for every domain.

“For example, NEC is a supplier of BSS systems to most Japanese carriers. The Japanese market, specifically for mobile commerce and mobile transaction has no equal (in terms of sophistication, scale and size). However, these solutions are not as well known outside of Japan and would require additional investments to make them end-to-end and comprehensive in all the domains of BSS (mentioned earlier). Convergys fills some of these gaps very well, bringing a strong post-and pre-paid capability and when combined with real time charging creates a complete BSS portfolio. Most importantly, the IM acquisition gives us immediate access to 150+ customers (outside of the Japanese market), and we offer them a complete end-to-end solution.

“Last but not the least is the overnight addition of 2400 skilled BSS staff which is very valuable, as it hard to find skilled experts in domains such as BSS and OSS.

“One important thing we try to keep in mind is that markets are dynamic, and therefore require keeping a close eye on their evolution. We will continue to use a combination of organic and inorganic investment to deliver the most optimum set of capabilities to our customers — whether it be products or services.”

 

Orange announces HPSA+ and LTE launches

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CEO Stephane Richard announces very high speed mobile launch in Marseilles

Orange has announced that Marseille will be its first pilot city for LTE, with services starting in June 2012. The company will also continue to roll out 42Mbps HSPA+, and said it has now achieved 50% population coverage for HSPA+ since it began rollout in November 2011.

Marseille will be the first pilot “4G Orange City”, with “experimental deployment” of LTE in several neighbourhoods. Other cities will follow, Orange said. Orange is testing LTE in Marseille with Alcatel-Lucent, its reference partner for LTE. Marseille was also the city that SFR chose for trials with NSN in autumn 2011.

By the end of 2012, Orange said it would have 60% population coverage for HSPA+, with the addition of cities like Bordeaux, Nancy, Metz, Strasbourg, Toulouse and Angouleme covered. HSPA+ services has until now been available only to corporate customers, but is being opened to the general public.

The operator is launching its high speed mobile capabilities to the general public under the brand H+. A new package – Let’s Go 5Go H+ – offers up to 5Gb of data on the HSPA|+ network for €59 a month. A €10 a month option – Let’s Go 1Go H+ – is also available.

An Orange release said that compatible devices for H+ include the new iPad, and the Domino H+ — an HSPA+ compatible version of its Domino MiFi product, due to be launched on 5 April.

Full press release.

European regulators’ body opens two year consultation with closed operator sessions

BEREC, the association of European telecoms and digital regulators, is to kick off a two year programme of “frank and open dialogue” by holding two closed-door consultation sessions with Europe’s fixed, mobile and cable operators.

A preparatory session and then a full session, to be held on 12 April, will give an opportunity for “free and open debate and information exchange”, BEREC said, using the Chatham House rule. The session is not intended “as opportunities for participants to repeat well-known public lobbying lines” the regulatory body added.

The closed session kicks off a two year “strategic dialogue” BEREC wants to hold with the sector. The regulators also want to convene similar sessions with user groups, service providers, vendors and “other sector innovators”.

It said that it is crucial that its dialogue extends beyond those players “already in the game”.

So what will come of the discussions? BEREC has a statutory role as advisor to both national regulators and European institutions, and it wants its industry dialogue to complement the efforts of the national and European bodies. It wants the consultation to shape its annual work programme and longer term thinking.

One recent example (August 2011) of how BEREC can exert its influence is in its slapping down of EC proposals to open up the roaming market by allowing operators to offer consumers a “second line” roaming contract, known as the “dual-IMSI” solution.

 

Mobile to WiFi roaming – threats and opportunities

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The GSMA and Wireless Broadband Alliance (WBA) announced yesterday that they will be working together to enable easier and more integrated WiFi-cellular roaming, with the results of their efforts visible in commerical terms in 2013.

The programme will take advantage of existing work to enable SIM-based authentication onto WiFi networks, as carried out by the WBA and the WiFi Alliance in their aligned Next Generation Hotspot and Hotspot 2.0  programmes. Although device-level authentication is one aspect of the process that enables devices to roam between WiFi and cellular networks there are other technical and commercial issues to sort out, and this is really what the GSMA-WBA announcement is about.

Dan Warren, Technical Director of the GSMA, explains the technical challenges in terms of clashes and gaps – in that the GSMA-WBA work is about aligning items where the WFA and 3GPP standards do the same things differently, or where the WBA roaming model is missing elements that are present in the GSMA roaming structure. That way, instead of having two separate definitions, the industry works to a single definition.

One example of a clash, Warren said, is in the signalling that is used to attach WiFi and cellular access networks to core networks. In mobile networks the Diameter protocol is used to handle the core network signalling that enables operators to route and charge for traffic, and to manage policy enforcement. In the WiFi world, that process is defined with the Radius protocol. “They aren’t dissimilar,” Warren says, “but they need to be matched. 90% of that is right at the moment, though there’s a little bit still to be exposed.”

Once the technical interfaces are addressed, the issues then become about commercial practicalities. Although the WiFi world has its equivalent of the GRX — the cellular roaming exchange — the GSMA has more detail contained within its own roaming frameworks, and there it can fill gaps in the WRIX model.

“In terms of contracts there is detail in the GRX frameworks that is not included in WRIX frameworks. So we are aiming for a common set of documentation,” Warren said. This would enable operators to form bilateral relationships using a common set of specifications, therefore bringing down barriers to roaming for many operators.

So what does this mean for the consumer experience, and for the industry itself? Who stands to benefit most from the ability of operators to strike easier interconnect deals for mobile-WiFi roaming, and to pass that functionality on to users?

This is where Warren, and the GSMA, bows out. “The standard GSMA answer is that what individual operators offer is their business – our work is about giving them the opportunity to offer something additional to their existing services in a standardised manner. How they implement that in commercial reality is entirely the individual operators’ business,” Warren said. Warren did add though, that the demarcation between the WRIX and GRX could “become a lot more blurred”

One provider of a WiFi roaming exchange service to carriers, iPass, said that it sees the work both as a threat and an opportunity.

Marcio Avillez, Vice President of Network Services, iPass adds, “We recently launched our OMX (Open Mobile Exchange) and one service there is an exchange. So we view this as new way to further monetise all the commercial relationships and technical interconnects we have already. We see it as a welcome event to create new opportunities for us. Starting with the level of interconnect we have globally, we think we can play a central role.”

As the standards are combined, however, does iPass see a danger that much cellular-WiFi interconnect business could head over to the existing cellular roaming exchange operators?

“It is a threat but it’s one that we are well positioned to face,” Avillez said. “The challenges will be more difficult for the GRX players: first because there’s dozens of them, and second because there is more technical integration required to the platform. We’ve added over 20 providers a year and are well positioned to defend our place in the market today.”

“The complication is going to be on the policy side, where there are protocols like CNQP, ANDSF and 802.21 that are pointing in the same direction but are not coherent right now. One of the things that needs to be figured out is how policy will be provided and delivered.”

Mary Clark, Senior Vice President, Roaming, at Syniverse, sees the technical burden as falling equally on the WRIX side. “Because Wi-Fi uses different infrastructure to GSM, enabling all the technology types to work together requires some architecture adaptations that most Wi-Fi networks do not currently have,” she explains.

As for how mobile operators will benefit, Clark and Avillez agree that the core initial use case will be for domestic data offload – attaching mobile users automatically to available WiFi networks with any billing or charging aspects taken care of in the background.

“For mobile operators, the agreement helps them to optimise the end-user experience and increase satisfaction by creating simplified Wi-Fi connectivity. It also helps operators alleviate network constraints by enabling better data offload for domestic 3G bandwidth. Moreover, it strengthens operators’ positions as valuable elements of the expanding Wi-Fi ecosystem,” Clark says.

Avillez adds,”The challenge on the mobile operator side is how to take that technology solution and take it to market. A lot has been written about taking the friction out of WiFi authentication but, of course, sometimes having friction is a good thing. I think operators need to be able to provide the seamless experience where it makes sense – as in domestic data offload – but there are use cases where you would want to make the user more aware of what’s going on.”

That includes international roaming, of course, but also a use case such as where a customer has a WiFi subscription as part of his fixed line home broadband deal, but also has a separate contract with a mobile operator who may be attaching the subscriber automatically to its preferred networks. Does the user, the fixed line provider, or the mobile operator decide which networks to attach to, and when? Or do the fixed line and mobile provider take care of that in a separate commercial relationship.

That sort of potential conflict could give a fixed line provider an opportunity to derive greater “wallet share” of a mobile customer, especially as they are “unencumbered by being wedded to the SIM for iD management”, to use Avillez’s words. Indeed, Avillez thinks greater WiFi-cellular roaming interoperability could give fixed line and cable challengers retail and wholesale opportunities.

 

NeuString launches Subscriber Analytics tool

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NeuString has expanded its product line with Subscriber Analytics, new software that delivers bottom line growth and unique benefits for mobile operators worldwide. Focusing on retail analysis and retail pricing, the product monitors the usage of individual subscribers. The software maximises margins through enabling tariff customisation, which boosts customer satisfaction, and in turn reduces churn.

NeuString CTO (Chief Technology Officer) Ruben Iversen, said: “With this product operators worldwide will have the ability to not only analyze how to optimize their business, but also to make the ‘big data’ analytics very actionable. It accurately identifies which subscribers to approach with the right offers at the right time. This puts an end to the need to ‘guestimate’ the likelihood of your subscribers propensity to churn, migrate, or be prone to take up new services, and replaces it with accurate and reliable lists of subscribers for all the operators’ activities”.

Subscriber Analytics is an impressive new step for NeuString, improving on their already-successful wholesale analytics software, OptiPrizer. It increases margins as a consequence of more customers being on the optimum tariff. This can lead to profit improvements of up to 22%.

“One of the key strengths of our product is that commercial departments have ‘data on hand on demand’ and are no longer dependent on internal back-end data warehouse departments. They can immediately drill into the data of their subscribers for all services, down to the individual call or event. Our product marks the first time in telecom history the commercial departments are able to compete on analytics with a short time to market. They can immediately evaluate new price plans, competitors’ new market offers, risk profile subscribers, contemplate churn by migrating subscribers to better plans, and a lot more at the tip of their fingers,” added Product Director for NeuString, Nikolaj Chris Jensen.

Subscriber Analytics is the latest software development for NeuString. It has changed the method of forecasting, from traditional to dynamic, which means that subscriber behaviour is anticipated and pre-emptive action can be taken. This in turn improves optimisation through working with accurate data, and creates precise financial performance reports.

NeuString’s CEO, Jens Nikolaj Aertebjerg, adds “With mobile operators’ margins being under pressure all over the world, it is becoming increasingly key for them to be able to work more accurately with their individual subscribers as well as with more and smaller segments. The new Subscriber Analytics product from NeuString helps operators optimize bottom line figures on every subscriber.”

Inside Secure and SecureKey combine to turn devices into NFC PoS terminals

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Integrated Solution Turns NFC Handsets, Laptops or Tablets into Virtual Point-of-Sale Terminals

INSIDE Secure and SecureKey Technologies Inc. today announced they are working together to make mobile and online payments and other authentication transactions more convenient and secure. Going beyond using an NFC-enabled smartphone to make payments at local merchants, the combined INSIDE Secure and SecureKey solution enables a smartphone, tablet, laptop or other device to act as a secure terminal to read chip-based contactless cards for point-of-sale and other authentication applications. It will be available to device OEMs as an integral part of INSIDE Secure’s award-winning SecuRead(r) solution.  

The new solution integrates the patent-pending SecureKey technology into the INSIDE SecuRead NFC solution, available in a SecuRead version upgrade.  With SecuRead and the SecureKey technology integrated into a smartphone or tablet, these devices can support strong two-factor authentication using a contactless credential on a smartphone or contactless card.   

“This innovative solution is like placing an online merchant’s POS terminal in the consumer’s handset, and the merchant doesn’t even have to make any changes to their existing web site to support this,” said Charles Walton, general manager and executive vice president, NFC and secure payments at INSIDE Secure.  “The SecureKey technology we have implemented in the SecuRead module securely reads contactless card information just like a real POS terminal.”

“Our SecureKey technology makes online checkout easier and more secure, and allows cardholders to finalize their checkout almost instantly with a single tap,” said Greg Wolfond, CEO at SecureKey Technologies.  “The INSIDE SecuRead platform is a perfect complement to our SecureKey technology, and brings this powerful security solution out to the mainstream device manufacturer market.”

The two-factor authentication capabilities of the combined solution also make it ideal for a broad range of other online applications requiring core authentication.

Small cells changing shape of the industry

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Rupert Baines, of Mindspeed, tells Keith Dyer how operators’ requirements increasing numbers and combinations of small cells are changing the make up of the industry.

(Video produced in association with Mobile Europe sponsor Radisys)

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