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Openet celebrates Cisco deal, but Redknee says it has the patents

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Is there a patent storm pending over real-time policy management? 

Operator requirements for policy management systems are increasing all the time – and generating a growth opportunity for many companies. Openet’s CTO Joe Hogan told Mobile Europe this week that his company has answered 30 RFPs from operators in this area in the past 12 months.

Operators need real time policy management both to protect themselves against customers over-using resources, but also to raise additional revenues, perhaps by granting privileges on the fly to customers, or guaranteeing certain content partners that their content will always be available – even to pre-pay subscribers without the necessary credit, say.

When an area of need opens up like this, what usually happens is that lots of companies storm into the opportunity. Then there is a shake down, either through consolidation or the funding drying up for the less successful companies. You often get a protracted bout of legal wrangling too – as vendors protect their positions through the courts. Often this becomes the only money some companies ever make out of the sector – by licensing IP or sueing for IP infringement,

In this instance the charge has been led by the real-time charging and payment solutions providers, as well as by the major NEPs, who either have, or OEM, their own real time charging solutions.

One such tie up was announced this week with the news that Openet, a real-time charging and policy management specialist, had scored an OEM deal with Cisco for its policy management product, meaning that Cisco will integrate and market Openet’s FusionWorks Policy Manager product under the Cisco name.

The deal combines Openet’s software for controlling the use of services and resources across networks with Cisco’s deep packet inspection hardware. Hogan said the OEM deal is an endorsement of Openet’s ability to provide carrier grade transaction management, and to deal with elements that sit at the edge of a network in a close manner.

But there could be a storm brewing. Mobile Europe had a conversation with Redknee’s CTO Bohdan Zabawskyj in which the Redknee man hinted that Openet might be pushing it when it comes to Redknee’s own IP.

It’s worth stating here that Zabawskyj in no way accused Openet of infringing on Redknee IP, but he did say this, in the light of Openet possibly having stolen a march with the Cisco tie-up.

“How do we demonstrate our thought leadership? We have patents and patents pending in this space whereas Openet does not. We have had 16-17 granted to date and have 51 in the pipeline, and they have got zero,” he said.

When asked if this was a veiled way of stating a view that other companies might be in breach, Zabawskyj said it was not. Just that he was merely demonstrating his company’s thought leadership in this area.

HP enhances OSS platform

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Boosts to service quality and fault management engines

HP today introduced three software solutions to help communications service providers manage the customer experience to create greater loyalty, especially among high-value customers.

As part of the HP Next-Generation Operations Support Systems portfolio, the service assurance solutions enhance the quality of the customer experience by ensuring that all paid-for services are actually received. The three solutions are: HP Service Quality Management, HP TeMIP Service Console and HP Unified Correlation Analyzer .

M-Tel, the leading provider of mobile services in Bulgaria, is one of the HP customers already conducting trials of these solutions. M-Tel expects to enhance the experience of its 5 million customers by resolving problems quickly and efficiently.

This customer-centric approach to service assurance is now essential in a competitive market where customers access many kinds of services from many kinds of devices.

“In an increasingly competitive market, customer experience management is emerging as a top priority for service providers,” said Ari Banerjee, vice president, Yankee Group. “With a solid OSS background in network and service management as well as integrated OSS/BSS, HP is ideally positioned to help service providers evolve toward a customer-focused approach to service assurance.”

Service providers must employ a variety of OSS software to automate the complex task of resolving problems before the customer experience is adversely affected.

Each of the HP solutions addresses specific processes in the customer experience management “life cycle.” These include detecting a potential problem, identifying the root cause, fixing the problem and preventing its recurrence. These HP solutions provide key OSS functionality and can form a complete customer experience management program when combined with proven HP NGOSS solutions and HP Solutions Consulting Services guidelines.

·  HP Service Quality Management (SQM) is an automated solution that now includes pre-packaged capabilities across fixed and mobile services to provide a comprehensive view of the customer experience and accelerate the move to customer-focused operations. The second-generation HP SQM platform evaluates the customer experience by monitoring multiple service and business metrics such as call center and order handling time. HP SQM now includes the ability to test services and monitor transactions to assess the quality of experience. Along with HP TeMIP Service Console and other HP solutions, HP SQM stores service data in the HP Universal Configuration Management Database (UCMDB), ensuring consistency across OSS processes.

·   HP TeMIP Service Console enhances service availability by providing a real-time view of the operational state of telecom, IT and IP network resources, services and customers. It consolidates and correlates possible experience problems (“alarms”) and helps expedite repair. By integrating HP TeMIP, a highly automated fault management solution, with core elements of HP SQM, HP TeMIP Service Console allows human operators to see, in real time, which services and customers might be affected – and how the problems can be resolved quickly.

·   HP Unified Correlation Analyzer (UCA) enables service providers to quickly identify the nature of a problem in the network, determine its root cause, and evaluate its impact on the quality of experience. It uses an innovative topology-based correlation technology to quickly identify and analyze network problems and their impacts. By automating complex processes, HP UCA can reduce the need for specialized personnel, streamline problem resolution and reduce costly outage time. It is available fully integrated with HP TeMIP.

“Service providers can now focus on the quality of experience – and reduce costly defections – with HP’s customer-centric approach to service assurance,” said Philippe Leon, director, Communications and Media Solutions, HP. “The HP solutions give service providers the OSS tools they need to detect, identify and resolve problems before they affect the customer.”

M-Tel deploys HP TeMIP Service Console

To improve the customer experience and enhance efficiency in its network operations center, M-Tel is conducting trials of HP TeMIP Service Console and HP SQM. The HP solutions are expected to help M-Tel manage services and ensure that problems across IP, telecom and IT infrastructure are identified and resolved quickly, minimizing service disruptions for customers.

The HP solutions are being tested to help M-Tel meet new customer requirements for service views and reporting. The tests also will indicate how M-Tel can reduce costs and business risks through more efficient handling of problems – in IT and mobile networks.

“M-Tel expects to enhance customer experience, especially for high-value corporate users, by using the HP solutions,” said Roni Babikian, head of Network Operations Center Department, M-Tel. “We believe the HP tools can help M-Tel accelerate the identification of problems that might affect the customer experience, and, at the same, help us increase the efficiency of our network operations.”
 

Richard Moat to become managing director of T-Mobile UK

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Richard Moat has been appointed the new Managing Director of T-Mobile UK and will be joining the company in June. The 54-year old Briton, who has been the Chief Executive Officer of Orange Romania, will succeed Jim Hyde, who left the company for personal reasons at the end of March.

"Richard has an excellent track-record as an executive with significant international experience in the field of telecommunications, and we are delighted that he will be joining us to lead T-Mobile UK," said Hamid Akhavan, Chief Executive Officer of T-Mobile International and member of the Board of Management of Deutsche Telekom. "With Richard we have found a highly skilled manager who will build on the successful foundation of T-Mobile in the United Kingdom and who will further develop the company as a leading-edge, value-adding operator for the benefit of our customers and the T-Mobile Group."

"I look forward to joining T-Mobile UK," said Richard Moat. "T-Mobile is a major player in the UK mobile market and has a strong reputation for high value products and services. It is also a leader in mobile broadband and is steadily building real differentiation in the coverage and performance of its 3G network."

 

3 Italia selects Progress Software

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Progress Software, a global provider of event-driven and open application infrastructure software used to develop, deploy, integrate and manage business applications, today announced that 3 Italia, the 3G provider in Italy, has chosen the Progress Apama Complex Event Processing (CEP) platform to provide real-time visibility and operational  responsiveness into its service and billing process. 

The Apama CEP solution allows 3 Italia to proactively monitor business events in its convergent billing and network systems in real-time. This enables them to have a holistic, customer-centric view of how their services are operating. Problems are anticipated and corrected before services and customer satisfaction are impacted minimizing revenue loss. Apama CEP is the only solution that responds to business events based on what should occur instead of what should have occurred.  It is a major breakthrough in managing business events.

3 Italia is one of the first telecommunication providers in Europe to implement convergent billing, providing a single charging system for pre- and post-paid services of voice, video, SMS and data. The billing system handles large amounts of data from multiple gateways. All the data is converged into a single system that reconciles service requests with customers' current account balances. Apama dashboards are used by Business Operations users to ensure this reconciliation occurs correctly, within the timeframes expected by the network and by its customers. In total, several hundred key performance indicators are calculated, correlated and analysed in real-time with the results presented on dashboards personalised to the users responsible for managing various services.

"It's not good enough to find out that problems have occurred after the fact. In today's climate, optimizing current systems to stay competitive and make sure that the business is as operationally responsive as possible has never been more important," said Dr Giles Nelson, Senior Director, Apama Strategy, Progress Software.

3 Italia also plans to introduce the Apama product to monitor, analyze and act on other business processes such as ATM top-ups, execution of marketing programmes and customer service level agreements.

Gypsii launches GyPSii CONNECT

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GeoSentric Oyj's GyPSii business unit, developer of the GyPSii mobile social networking application, today announced the launch of GyPSii CONNECT –  a web-based service that allows GyPSii users to automatically update and share their status, newly-created places and friends in real time across other social networks such as Twitter and Facebook.

"GyPSii CONNECT gives us time to manage our lives instead of our social networks," explained Shane Lennon, SVP Marketing and Product Management at GyPSii. "It's easy to set up, use and manage, and will undoubtedly open up and help spread the GyPSii community globally. With more network connections in development, we plan to mobilise access to an open eco-system for consumers."

At launch, GyPSii CONNECT integrates with Twitter and Facebook. The company said other social networking sites would also be introduced in the coming months. Using the service, GyPSii community members can synchronise their core social networking activities directly from their GyPSii profile.

GyPSii members can experience mobile lifestyle services and a broad range of location-specific social networking functions – including user generated content to create and share from your phone, viewing and locating friends and their content, and sharing information on nearby points of interest, such as restaurants, bars and clubs.  Content can be contributed by friends, fellow GyPSii members and GyPSii's third-party content partners, all of which is available to view on a map – within a single easy-to-use experience.

GyPSii's Business Partners – such as Samsung, LG, Nokia and China Unicom – can also take advantage of GyPSii CONNECT through OpenExperience (OEx), GyPSii's recently announced Application Programming Interface Service.  OEx allows GyPSii partners to build users, content, experiences and communities of their own, which are then integrated across GyPSii and other social networks to form larger communities.

Amdocs introduces combined product and service catalogue

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Amdocs, a provider of customer experience systems, has announced it has delivered another major enhancement to its Amdocs CES Portfolio: the industry's first single catalog offering to support both business and operational systems (BSS/OSS).

Using a common data model, service providers can now deploy a customer-facing product catalog for BSS and a network-facing service catalog for OSS. With two catalogs residing on a common data foundation, service fulfillment becomes easier to automate, and pre-configured services can be easily reused and recombined for faster time-to-market for new offerings. The announcement was made at Management World 2009 taking place in Nice.

This integrated yet modular model provides a dual benefit: two integrated catalogs developed for the specific needs of two sets of users, combined with the benefits of a single common data model. Empowered by the industry-leading Amdocs Enterprise Product Catalog offering, the common data model ensures consistency between customer-facing and resource-facing specifications.

To support a catalog-driven approach to order fulfillment, Amdocs has introduced a new OSS product called Service Composition Manager. Service Composition Manager can reduce costs and time-to-market for new offerings by enabling the re-use of existing service and network elements when creating and fulfilling new services. This is achieved through a three-phase and automatic assessment model which extends service de-composition to include checks against the service catalog and also factors in customer data, such as which services the customer already has, and network feasibility.

"Service fulfillment is becoming more and more a challenge with the boom of new services and the constant pressure to reduce both the time and the cost involved," said Arindam Banerjee, Vice President, Enabling Technologies, Yankee Group. "If service providers want to ensure efficient and accurate fulfillment, the commercial products that are launched and their underlying network resources that support them need to have something in common. The latest enhancement of the Amdocs Enterprise Product Catalog is a very significant announcement for the communications industry as it delivers a comprehensive end-to-end single catalog model that can address these challenges by effectively connecting disparate BSS and OSS systems."

Adopted by several industry leaders, the Amdocs Enterprise Product Catalog conforms to industry standards such as the TM Forum Shared Information/Data (SID) model and can be deployed in Amdocs-based systems environments as well as in third-party systems environments.

Ercom raises €12 million for expansion

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Will target T&M and secure communications for 4G 

Ercom, a provider of test and measurement and secure comms software has raised €12 million in capital from a team of investors. The company said that represents one of the largest funding rounds in the European ICT industry this year.

The funding, which comes from Capzanine, Ercom’s historical investor, and three new investors, Alven, APlus and OTC, is intended to accelerate its core development, as well as international expansion as it establishes local offices.

Pierre Macquet, Ercom VP strategy, said, “In the current economic context, we are pleased to welcome our new shareholders to support Ercom's very dynamic growth. We share common values based on technical excellence and value creation.”

Bought in 2007 by its management and Capzanine from its original founder, Ercom has changed its business model from outsourced R&D projects to product manufacturing and development in the test & measurement, and telco security industry. It claims its turn-over rose by 65% in 2008.

“The new funds enable Ercom to reinforce its financial assets to match the challenges of organic growth, external development and new international offices especially in Asia and the Americas,” Didier Pagnoux, CEO of Ercom, added.
 

Nokia Siemens’ network management gets Smart

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NSN adds IP capability to NetAct product – attracts scepticism

Nokia Siemens Networks has added MPLS and IP domain capability to its NetAct network management system, in a bid to enable operators to support end to end configuration of multi-vendor and multi-layer networks.

A deal with EMC Corporation means that EMC Smarts, an automated IT management solution, is being added as a component to NetAct. 

Juhani Hintikka, Head of Operations and Business Software  Business Unit, Nokia Siemens Networks, told Mobile Europe that operators need a single solution that enables them to configure their networks across all the multiple layers and domains that they operate. EMC's Smarts product adds the IP skills to Nokia's solutions.

Increasing network complexity, allied to a squeeze on revenues and growth in traffic, means that operators are caught in a vice. But by consolidating their network-specific  management and fault management systems into a harmonized network management system, they can reduce annual opex by up to 80%, he claimed, whilst supporting demand for IP services and increased IP network utilisation.

The issue of providing assurance, performance management and network configuration across IP and TDM networks, as well as into the service and application layers, is one that mobile operators are now having to address in earnest, as IP service growth drives the need for investment in core and IP access networks.

IP network assurance and fault management experts are addressing the market from their perspective, but NSN’s view is that harmonising transport configuration management, including extension into backhaul, is essential to operators’ efficiency.

Hintikka said that NSN was well-placed to drive this harmonization as it is “number one” in this OSS space, and has broad experience of managing multi-vendor networks on behalf of its clients.

But others were less convinced.

"Smarts is a good solution, and we respect it," one competitor told us, "but who really views Nokia as vendor-independent. You're only going to buy the whole OSS thing from NSN if you are a major equipment purchaser as well."

Two years ago Nokia said it was adding IP capability by announcing a plan to work with Cisco on  Joint Management Platform. "Ask them what happened to that," our source said.  "The simple fact is Nokia Siemens might have multi-vendor capability but not multi-domain."

Operators face “oblivion” in post-voice world

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Operators that refuse to adapt to the “post voice” world face “oblivion”, the former Orange CEO and current Chairman of Augere, Sanjiv Ahuja, has warned.

Speaking at the TM Forum’s Management World conference in Nice on Tuesday morning, Ahuja said that operators need to address the opportunities provided by the new way information and entertainment is accessed and distributed. But, he warned, failure to do so would result in several operators becoming either bit pipes, or losing market value altogether.

 “We need to plan for post-print media life and work out how to deliver digital content. We are still delivering digital content in a linear way, and we need to be thinking of a different way,” he said. “We have to figure out how we are going to monetise this infrastructure to deliver this digital content.”

Ahuja said that telcos must reduce cost rapidly, even if that can’t be the whole scope of their strategy.

“Cost reduction is an absolute imperative, and I understand that shouldn’t be the sole strategic priority, but  companies that don’t retool themselves will find themselves going out of business. Several telcos will become dumb pipes and go back to what we have seen before,” he added.

The OSS/BSS Opportunity

Ahuja said telcos need to take the take the real-time information and infrastructure that telcos have, the billing, authentication, location info, and monetise that.

“It’s not that telco infrastructure providers don’t see that, the challenge is it requires a complete transformation of their business model and that is very hard for successful businesses to go through. No company has truly succeeded in making that transformation of the business model happen,” he said.

“What we in telcos have failed to do is take the data and truly turn that into business insight  – and then transformed it into services our customers need and demand. That’s where we as an industry are lacking, that’s where we as OSS/BSS systems providers have tremendous opportunity,” he said.

Keith Willets, Chairman of the TM Forum, said that the two-sided Telco2.0 business model is not a new idea, but that the challenge is in making it happen.

“The hard bit is taking the powerpoint slide and turning it into operational, technical and business reality. A lot of thinking is needed on where you differentiate and where you standardise,” he said. “There are areas where we can look for standardisation, in how content flows around at very low unit cost, in enabling advertising. Because this can’t add cost, it has to make money.”

Simon Torrance, CEO of the Telco 2.0 initiative, said that the time is ripe for the telco industry to seek investment, as it is seen as a defensive sector during a recession.

But it will require organisational change at all levels, he said, to align with the new business models.

“Often the metrics that drive activity within service providers are not aligned with the new business opportunity you are trying to create,” he said.

AT&T operational chief delivers to-do list for OSS industry

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More automation, tooling and policy management standardisation

Kevin Peters, executive VP, AT&T’s Global Network Operations, has called for telecoms software providers to provide more innovative tooling and automation on their products, to enable operators to drive operational cost down.

Peters said operators are faced with having to provide “end to end performance assurance” from the network and IT layers out to devices and users.
“Traditional network and IT infrastructures are coming together,” he said, “and there is increasing complexity across the device, applications and network layers. We are heading to an applications and service operations environment, as opposed to IT and network operations environments.

“We are headed to a new operational model , where there will be a need for end to end performance management. That is the domain in which we operate and we need the monitoring and measurement tools to manage it.”

Peters said this new world would also mean a need for “correlation engines far beyond what we have today.”

He also envisaged a need for standards to be developed for the policy management of endpoint devices, and said that current Element Management Systems are “insufficient”.

“Suppliers need to see the signals of what is required to deliver. We need to work within the basic concepts of standards and co-operation and get on with preparing ourselves for this operational environment.”

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