Session from Telecoms Europe: Telco to Techco 2023 virtual event
By Marc Overton, Managing Director Division X, BT
For details on future events, visit www.telecomseuropeevents.com
Session from Telecoms Europe: Telco to Techco 2023 virtual event
By Marc Overton, Managing Director Division X, BT
For details on future events, visit www.telecomseuropeevents.com
Session from Telecoms Europe: Telco to Techco 2023 virtual event
By Timothy Creswick, CEO & Founder, Vorboss
For details on future events, visit www.telecomseuropeevents.com
Session from Telecoms Europe: Telco to Techco 2023 virtual event
By Jesús Villacorta, Strategy, Business Development & Transformation Director, Orange
Luis Anaya, Technology & Strategy Manager, Vodafone
Nemanja Ognjanović, Technology & Strategy Director, Telekom Srbija
Stephen Beadle, IT Chief Architect, Three UK
Moderator: Andrew Collinson, Executive Director & Chief Research Officer, STL Partners
For details on future events, visit www.telecomseuropeevents.com
The claim that France’s Orange Group is the continent’s top security service provider to the mobile industry won credence with the news that its Cyberdefense subsidiary has created 800 new roles across the nine European countries in which it operates. In a recruitment campaign that will run until the end of 2023 it is recruiting expertise in a mission to create the largest community of cyber experts in Europe and to support the company’s rapid growth.
Cybersecurity expertise is becoming scarcer as customer demand rises, so Orange Cyberdefense is claims to making significant changes to its recruitment process. The most obvious is a widening of the talent search by diversifying the profiles of its employees. A new more efficient recruitment policy will support employee mobility between jobs in different countries. There are positions available across the entire organisation, from analysts through architects, engineers to ethical hackers. Consultancy is probably the most obvious area for diversification, since candidates need to be good listeners with empathy for society’s many different social groups. This latest recruitment drives comes as Orange Cyberdefense (OC) announced a 14% growth over the past financial year, including four acquisitions in four years. The average headcount of each office has risen 13% over the past two years and the 800 new professionals will join the 3,000 experts already employed the organization.
All abilities will be considered, from beginners with common sense to experts at master’s level. Talent will be sourced from engineering or business schools, universities, training in new technologies as well as IT, and the products of work-study programmes. In a statement, Orange said that ‘roles are available to those who want to work in the fast-paced and mission critical cybersecurity space’. In interviews, it will be advisable to name drop your passion for anticipating, identifying, protecting, detecting and responding to cyber threats. Orange Cyberdefense ended the last financial year with overall growth of 14% across its activities, achieving sales of €977 million, with a steady upward trajectory of revenues which have increased fivefold over the past 8 years.
Last year it hired 777 new experts but now it has created a single, global recruitment platform it hopes to widen the diversity of candidates it recruits. It has cyber campuses in countries as diverse as France, the UK, the Netherlands, Germany and Belgium, and more mono-cultural populations such as Denmark, Norway, Sweden and Switzerland. To achieve a wider outreach it is implementing measures to enrich professional and personal paths by simultaneously strengthening the gateways between the various jobs and the opportunities to identify the nature of the cyber threat as close as possible to its customers. The hunt for older and wiser security experts is reflected in the average age of its employees (35 years old) and the higher than usual proportion of women in an IT company. Around 20% of OC staff are female and it hopes that at least 25% of new hires will be. Its commitment to diversity goes beyond being a member of the Women4Cyber association, although that does at least formalise the process of promoting cybersecurity jobs to women through mentoring and tutoring sessions.
“Our goal is to create the largest community of cyber experts in Europe,” said Hugues Foulon, CEO of Orange Cyberdefense. “This is a huge challenge, especially with the talent shortage the whole industry is experiencing. We promise the professionals who choose to join us that they will be joining a very ambitious organization that has the resources to be the leader in its market and to offer extensive development opportunities to its employees.”
Session from Telecoms Europe: Telco to Techco 2023 virtual event
By Ignacio Gonzalez, Business Development Media/Telco EMEA, Red Hat
For details on future events, visit www.telecomseuropeevents.com
Session from Telecoms Europe: Telco to Techco 2023 virtual event
By George Njuguna, CIO, Safaricom PLC
For details on future events, visit www.telecomseuropeevents.com
Session from Telecoms Europe: Telco to Techco 2023 virtual event
By Philippe Ensarguet, CTO, Orange Business
For details on future events, visit www.telecomseuropeevents.com
Session from Telecoms Europe: Telco to Techco 2023 virtual event
By Gaudensia Chepkonga, Senior Manager Technology Strategy and Architecture, Safaricom Plc
Alexandre Harmand, Head of Network Platforms, Telefonica
Claire Chauvin, Director Strategy Architecture and Standardisation, Orange
Moderator: Mark Cornall, Technical Director, GSMA
For details on future events, visit www.telecomseuropeevents.com
Middle East telco giant e& (aka Etisalat by e&) is possibly the telecoms world’s most bold pioneer of new technology. Even so, it has alarmed some to see that it is ignoring the misgivings of world-wide worrywarts and kvetchers like Tesla pioneer Elon Musk and Apple founder Steve Wozniak to integrate OpenAI’s GPT (generative pre-trained transformer) “into its internal operations and processes”. It plans to trust the Microsoft-owned technology to develop services that elevate customer experience and support its daily tasks, reports TelecomTV.
Microsoft is a major investor in OpenAI which unveiled version GPT-4 of its chatbot in March offers access to ChatGPT through its Microsoft Azure public cloud within its Azure OpenAI Service. Microsoft is the main cloud partner of e& and it announced it had forged a pact last year to aid “e&’s journey to go beyond the realms of traditional telecommunications to transform the lives of its customers and advance the digitalisation journey of enterprises.”
e& boasts it is the “first digital conglomerate” in the Middle East and Africa to use the GPT available in Azure OpenAI Service to improve its customer service and products. It claims this marked an important step in the use of artificial intelligence (AI) in the technology and telecom sector.”
The aim, is to “improve the e& customer experience and optimise internal operations, including human resources, within the company, to enhance its overall performance and enable faster decision-making by using the latest advancements in AI technology.”
Expect a sustainable and efficient ecosystem, predicted Masood M Sharif Mahmood, CEO at Etisalat by e& UAE. The customer experience improvement aside, AI will help local businesses to grow and become a valuable tool for employees in a company, providing assistance, support and efficiency across all business operations. This can also be a powerful tool for improving customer experience, helping businesses provide more personalised customer support. “In the ever-evolving media industry, AI tools like these can help optimise content as well as improve engagement and gain audience insights,” said Mahmood. That glib advice sounds slightly patronising to this journalist.
With that in mind, Etisalat by e& aims to develop a service that gives the media access to an AI tool that “will assist in daily tasks like content creation, editing and publishing, and allow them to focus on more creative tasks and improve the quality of their work”. Or, as Ray Le Maistre in TelecomTV sagaciously observed, it will allow the telco to reduce its headcount by letting AI tools performs tasks.
Etisalat by e& will also integrate Azure OpenAI Service into its internal operations to underpin a human resources chatbot and streamline processes. “This integration lets the company make faster and more informed decisions, improve key performance indicators (KPIs) and reduce the time and effort spent on daily operations,” stated the company. If so, then there must be something wrong in their own processes.
As e&’s involvement with low-earth orbit satellite constellation hopeful E-Space proves, this is a telco that is breaking new ground everywhere. With e-Space it is pushing the possibilities of global IoT [internet of things], smart-IoT and digital transformation systems. It is also working with Intel to develop technologies that respond to the demand for a sustainable distributed edge datacentre infrastructure. It is also tactfully broadening its portfolio, quietly becoming the apex-stakeholder in the Vodafone Group.