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TelkomSA finally secures ZAR 6.75bn Swiftnet tower deal

South Africa’s government-owned telco will sell to UK private equity Firm Actis (70%) and Royal Bafokeng Holdings (30%)

TelkomSA has finally agreed to sell its towerco business Swiftnet to a consortium comprising Actis and Royal Bafokeng Holdings in a debt and equity deal that gives Swiftnet an enterprise value of ZAR 6.75bn.  

However, according to a statement released to the local stock market, the deal for just under 4000 towers and masts will be subject to several adjustments including a negative adjustment for a TelkomSA loan to Swiftnet (currently ZAR 360m although may be down to ZAR 225m by the close of the deal). This loan will not be transferred to the consortium and will be excluded from sale equity. There will also be capex and working capital adjustments.  

The deal finally means TelkomSA can join MTN South Africa and Cell C in selling off its tower assets, meaning only Vodacom has yet to head down that path. Last November, the preferred bidder was revealed as a consortium of equity investors, including a Black Economic Empowerment partner, led and managed by a “reputable private equity firm”. However, in January, Telkom issued a Johannesburg stock exchange note to investors explaining why nothing much had happened yet and cautioning investment – this caution has now been lifted.  

TelkomSA said the proceeds to be utilised to primarily pay down its debt, strengthening its balance sheet and enabling it to: “release free cash flow for investment in Telkom’s core businesses and deployment in pursuit of growth opportunities.” The telco has the view its market capitalisation does not represent its intrinsic value, and that it will explore all strategic options to unlock value. “The disposal is in line with such value-unlock strategy and involves the disposal of a non-core asset, allowing Telkom to reduce debt,” said Telkom Group CEO Serame Taukobong.  

Telkom said it has “ambitious growth plans” across its business units, particularly for wholesale unit Openserve and Telkom Consumer. Taukobong added that both units will have guaranteed continued access to Swiftnet’s infrastructure under “mutually beneficial terms”. 

Towerco Bidco 

The working title for the new company before the branding experts intervene is Towerco Bidco. Over the past two decades Actis has deployed around $1.4 billion in investments in South Africa. The firm has committed more than $1.5 billion into digital infrastructure globally and the sector will continue to be an important part Actis’ investment strategy. 

Royal Bafokeng Holdings is an African community investment holding company with a responsibility of preserving and growing the financial capital of the Royal Bafokeng Nation. RBH actively manages a diverse portfolio consisting of listed and unlisted assets in a range of geographies and sectors, including telecoms, infrastructure, property, financial services, resources and industrials.   

The net asset value of Swiftnet as of 31 March 2023 and 30 September 2023 was ZAR 806.4 million and ZAR 952.7 million, respectively. The profit after tax attributable to Swiftnet for the twelve months ended 31 March 2023 was ZAR 584 million, and the company’s attributable profit after tax attributable for the six months ended 30 September 2023 was ZAR 321 million. 

Three, Vodafone merger on ‘knife-edge’ as watchdog probes further

As expected, the competition watchdog is to extend its investigation into the merger that would reduce the number of mobile providers in the UK to three

The UK Competition and Markets Authority (CMA) has decided to refer the proposed merger of Vodafone UK and Three UK to a Phase 2 review. The CMA launched the Phase 1 investigation in January after it was notified by Vodafone UK and Three UK.

This 40 working day review was to identify whether the deal could lead to a ‘substantial lessening of competition’. Phase 2 investigations allow an independent panel of experts to probe in more depth initial concerns identified at Phase 1.

Phase 2 investigations last 24 weeks but this can be extendable by up to eight weeks in certain circumstances.

The CMA is concerned the deal, which would combine two of the four mobile network operators in the UK, could lead to mobile customers facing higher prices and reduced quality.

Kester Mann, Director, Consumer and Connectivity, CCS Insight, said, “Vodafone-Three is poised on a regulatory knife-edge”, adding, “but if both parties are eventually willing to make further concessions – such as divesting assets like mobile spectrum – they should just about get it over the line.”

Remaining confident

Vodafone UK and Three UK responded saying this “was an expected next step in the process and in line with the timeframe for completion that we set out from the outset” and they “remain confident that the transaction will deliver significant benefits for competition, customers and the country”.

The two operators confirmed they were in merger negotiations in October 2022 and had hammered out a binding deal by summer 2023.

Their rationale for the merger is that due to the structure of the UK market, they cannot compete with EE and Virgin Media O2 because their networks are sub-scale and they are unable to cover their cost of capital.

The ‘structure of the UK market’ is treated in the two parties’ narrative like something imposed on the sector by outside forces rather than a series of investment and business decisions by the operators in question.

Vodafone and Three UK argue a third, properly funded and scaled network is a better option for UK consumers and companies, “thanks to a step-change in network quality, speed, and coverage”. A combined network would also boost competition in the wholesale market by offering greater choice to MVNOs.

Extensive research by Strand Consult might well support their case, using empirical evidence from around the world on the effect on reducing the number of operators from four to three in markets, rather than idealogy.

The UK pair also insist that the merger would be a better deal for consumers and companies “from Day 1” although it is hard to see how as benefits from mergers are never instant and usually substantially less than envisaged.

Yesterday Three UK used its first loss since 2010 to underline the necessity of the merger.

Phase 2 all but guaranteed

James Robinson, Senior Analyst at Assembly, noted, This deal [was] all but guaranteed to trigger a Phase 2 review. The CMA didn’t clear BT’s acquisition of EE in 2016 in Phase 1 – and that was a far less controversial transaction that didn’t remove a competitor from the market.

He added, “The parties would have had to offer up something significant to secure approval at this stage, which would have been ambitious with such a short timeline to work with.

“We expect the CMA’s assessment so far to have focused on spectrum holdings, network sharing, MVNO access and retail prices. Some of these issues will be easier to address than others. We don’t expect to see appetite for a carve-out of infrastructure to facilitate a new entrant. Such a remedy, while used elsewhere (including recently in Spain), would undermine the rationale for the merger in the first place.”

A knife-edge

Mann predicts the Phase 2 investigation, “will see the competition watchdog scrutinise every aspect of the deal, including its potential impact on customer choice, innovation, pricing and service quality.

“One of the CMA’s biggest concerns will be the threat of higher prices. In the coming days, Vodafone and Three plan to raise the cost of many contracts by 7.9%, an ill-timed move that may not sit well with the Competition Watchdog.”

Contentious issues

Robinson adds, “A combined holding of around 50% of total spectrum, and notably a high degree of capacity, makes this one of the most contentious issues of a merged Three/Vodafone. Based on our analysis, in five out of six similar transactions offering spectrum divestment was necessary to get the deal through.

“It seems entirely plausible that a set of commitments, for example divesting spectrum and/or exiting network sharing agreements, could be agreed during the next phase that would be acceptable to the CMA and see the deal approved.”

“My view remains that the deal should be approved. It is better to have three strong providers than two that are dominant and two that are sub-scale. Blocking it could thwart the long-term development of the UK’s telecom infrastructure,” concludes Mann.

IT platform woes send Telenet complaints soaring  

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Belgium’s largest cable broadband provider feels the wrath of the Telecommunications Ombudsman

Belgium’s Telecommunications Ombudsman’s Office recorded a 65% increase in the number of disputes in 2023 after five years of decline in the number of complaints submitted. In 2023, the Ombudsman received 17,413 written requests for intervention, and the increase is noticeable both in mediation complaints (from 8,605 in 2022 to 15,168), as well as for requests for investigation of malicious calls and electronic communications (from 1,969 in 2022 to 2,245). 

Telenet registered the highest number of complaints in 2023, marking for the first time in the Ombudsman’s more than 30-year existence, that Proximus has been displaced from first place by another operator. Next come the operators Orange, VOO and Unleashed in descending order. 

Customers submitted 6,620 complaints to the Ombudsman Service, which is more than three times as many as in 2022, when 1,980 mediations were filed against Telenet. Its annual report provided an overview of the twenty most common and/or notable problems encountered by users. The first fifteen topics described concern structural problems, classified by number of complaints. The next four topics relate to difficulties in contacting the operator. Finally, the twentieth theme concerns the Ombudsman’s non-compliance with mediated solutions. 

“The mediation in thousands of complaints shows that the introduction of a new IT platform by Telenet has generally been the cause of numerous persistent problems that have often had major consequences for customers,” stated the Ombudsman.  

“The testimonies of the complainants leave no doubt that Telenet’s helpdesk, regardless of the channel chosen, was not prepared for such a large influx of first-line questions and complaints,” stated the Ombudsman. “Customers have had to deal with long waiting times or have had to conclude that they have not been helped, so they have often seen no other option than to appeal to the Ombudsman Service.” 

To err is human… 

In a lengthy statement, Telenet said that when it implemented a new IT system last year, “this transition did not go as seamlessly as we hoped”.  

Happily, the operator has got services back to the complaint levels it was seeing before implementing the new IT system. “These past few months we have spared no effort to structurally resolve the issues with our new IT platform,” said the company in a statement.  

“As a result, we are once again able to offer the level of service that our customers are accustomed to receiving from Telenet: our customer service is easy to reach again (from 50 to 98%, with waiting times even shorter than was previously the case) and our service is back to its usual level of effectiveness (first-contact resolution for 8 out of 10 customers),” stated Telenet.  

“The number of customers without Telenet services is back to the former level (300 a day) and 99.9% of our billing is on time. At the time of writing, we have migrated 99% of all our customers to the new system,” the company added.  

“Based on our positive internal figures, which are once again in line with our figures before the switch, we look to the future with confidence. We are also convinced that the Ombudsman’s figures will drop even further in the next few months,” stated the operator. “Moreover, our customers can also expect to receive an even more personal and tailored service in the future thanks to the new system.” 

Painful details 

Despite the move to put a brave face on the turnaround, the Ombudsman revealed the pain customers felt through the process – and how it was able to intervene. “Complainants who waited weeks for their telecommunications services to be activated were often able to surf the Internet or watch TV programs a few days later and received acceptable compensation,” stated the Ombudsman. “A few months after the actual request to cancel the Telenet services, the request could still be carried out retroactively.”  

It added: “At the same time, the credits were still repaid, after the insistence of the complainants. Unexpected and high mobile data charges, which caused users many sleepless nights, were completely waived after mediation. The beneficiaries of the social rate could breathe a sigh of relief when Telenet again granted the discount on monthly bills and compensated for the missed discounts. Subscribers who have not received a bill for six months were also helped and ultimately only had to pay the three most recent bills.” 

KPN finally gets regulatory approval to acquire budget brand Youfone 

Operator now has its first low-cost operator brand since shuttering Telfort four years ago

After announcing it would acquire the Dutch operations of budget MVNO Youfone for around €200m last June, KPN has finally received the “all-clear” from the Netherlands Authority for Consumers and Markets (ACM). 

Last September, the ACM announced it needed to investigate the acquisition further, suggesting it may worsen competition in the no frills segment of the mobile telecommunications services market. Specifically, the regulator pointed out that Youfone does not have its own network and uses KPN’s mobile network but could also use the Odido or VodafoneZiggo network. This may, the regulator postulated, may have strengthened Youfone’s position in negotiations with KPN about the use of the network and contribute to Youfone’s ability to compete competitively on price. 

In its latest ruling the ACM said its research found that competition will not decrease because of the takeover because no important competitive force will be lost and there are sufficient other providers that continue to exert competitive pressure. 

“Consumers will continue to have sufficient choice after the takeover. In addition to Youfone, there are several providers that offer competitively priced mobile phone subscriptions. Moreover, economic research shows that prices for consumers are not expected to change significantly. An economic analysis estimates the price effect of the takeover between -0.4 and 0.7 percent. Therefore, no negative effects are expected from the Youfone takeover,” stated the ACM.  

The regulator also concluded that the acquisition had no significant effect on the incentive for KPN to allow other MVNOs onto its network. ACM’s research did show that there are significant switching barriers for MVNOs and that they have not switched in the past 10 years. “Nevertheless, it appears that they can effectively threaten to switch to another network, such as Odido or VodafoneZiggo. This threat ensures that MVNOs can negotiate better conditions with KPN,” stated the ACM. 

The MVNO is already running on KPN’s network and boasts more than 580k fixed and mobile customers in the Netherlands. Around 90% of Youfone’s customers are mobile and the rest take fixed services. Dutch MVNOs reportedly hold between 10-15% of the mobile market. 

Independent operation 

In a statement, KPN said with the acquisition approved: “KPN strengthens its position in the mobile and broadband market”.  

The operator added: “The commitment for Youfone is to achieve further growth in the coming years by continuing the efficient business model that Youfone has successfully established. The Youfone organization will continue to operate independently within KPN to ensure that current and future Youfone customers are served in the way they are familiar with.” 

Youfone will join existing brands XS4ALL, Solcon and the youth-focused Simyo as KPN brands.  

MWC24 – Video Interview with Rami Amit, RADCOM

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Mobile Europe’s Michelle Donegan speaks with Rami Amit, Chief Technology Officer at RADCOM.

For more information about RADCOM, please visit https://radcom.com/

MWC24 – Video Interview with André Vieira, Celfocus and Philippe Ensarguet, Orange

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Mobile Europe’s Michelle Donegan speaks with André Vieira, Operations Intelligence Offer Lead at Celfocus, and Philippe Ensarguet, VP of Software Engineering at Orange.

To learn more about Celfocus, please visit https://www.celfocus.com/

TOTEM starts 5G deployment for first of Paris’ new automated metro lines

The project involves 33km of tunnels, 1,000 network elements and 16 stations and is due for completion by the end of 2025

Orange’s towerco subsidiary TOTEM has started 5G deployment of 1,000 pieces of equipment tunnels for the future Line 15 South. It is one of the four new automated train lines being deployed in Paris as part of the ambitious Grand Paris Express transportation project.

TOTEM aims to have installed 5G along the entire 33km length of the Line 15 South and its 16 stations by the end 2025. The 5G infrastructure will be available to all mobile operators to connect their customers while on the trains and platforms.

Once completed, it will be the first 5G connected Grand Paris Express line within the Parisian metro system.

Industrial scale

Teams at Société des grands projets which developed the Grand Paris Express project, incorporated the deployment into its design as a 100% connected metro line. 

Deploying the 5G network in tunnels is a technical challenge: it’s an indoor space with a high density of people, movement and super thick walls that block radio waves. It is also needs to meet the coverage specifications of all operators. 

With 80% of connectivity used indoors, TOTEM says it has positioned itself as the leading towerco connecting underground transport, stadiums, concert halls, and shopping malls.

Thierry Papin, CEO of TOTEM France, says: “Indoor connectivity is a priority for transport players. TOTEM’s operational deployment of 5G in the tunnels and stations of the future Line 15 South of the Grand Paris Express is a major industrial project.”

MWC24 – Video Interview with Carla Penedo, Cefocus

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Mobile Europe’s Michelle Donegan speaks with Carla Penedo, Director of Offer Development & Innovation at Celfocus

To learn more about Celfocus, please visit https://www.celfocus.com/

Developers keen to use 5G APIs, operators aren’t ready

This is according to the ‘largest study of developers to date on the topic’ by Kearney

Global consultancy Kearney  found that communication service providers (CSPs) risk missing out on the next opportunity to monetise 5G in the form of 5G APIs.

Its survey found that 60% of developers would start using 5G APIs within a year if the technology were ready, but it’s not and has a way to go. Kearney says its research on developers is the largest study of developers so for on the topic.

The figure above from Kearney’s report shows how developers are at the heart of the 5G API ecosystem, and the developer ecosystem flywheel.

The report, The 5G API ecosystem is ready, but are communications service providers?, assesses the gap between developers’ readiness for 5G APIs and CSPs’ ability to capitalise on the market opportunity.

Nearly two thirds (63%) of developers place high or very high value on the enhanced connectivity that 5G APIs will bring to their projects and 95% of developers are prioritising 5G APIs and enhanced connectivity in their roadmaps. But only 46 operators globally have deployed the 5G Standalone cores needed to make this happen. 

Jesper Larsson, Partner at Kearney, comments,“This is the first real value creation opportunity we have seen for the industry in a very long time, but operators are not moving fast enough to take advantage of it. Without deliberate action soon, we may remain in an impasse for some time waiting for the real promise of 5G to come to life.”

Four future scenarios

Kearney modelled four scenarios for the future 5G API ecosystem, each is influenced by the following factors: the degree of difficulty in integrating 5G APIs into applications; concurrent growth of various device connection types; and the influence of the perceived underlying value of adopting this technology.

The scenarios range from The Impasse, where CSPs continue to act as a “dumb pipe” with limited uptake of APIs, to Open Networks, where regulators or another party steps in to spur innovation and influence API development standards. This leads to distribution that’s heavily weighted toward third-party channels with limited value accruing to CSPs.

Kearney points out these scenarios are not inevitable: telcos can shift the likely outcome and improve the addressable market by taking early decisive action to generate two more promising scenarios, where operators collaborate to set API standards and orchestrate API access, resulting in widespread adoption and monetization, with CSPs rewarded for their action.

Find the full report here

Europe’s operators keep up the pressure for regulatory change

GSMA publishes manifesto that largely restates their positions and arguments ahead of a new European Commission being appointed this year

Europe’s telcos and the industry associations they sponsor are not letting up in their campaigns for regulatory reform. The GSMA has published Connecting Europe to 2030: A Mobile Industry Manifesto for Europe on behalf of the continent’s biggest operator groups.

It wants “critical policy reforms to ensure that Europe’s digital economy, underpinned by strong, sustained network innovation, can re-establish a leadership position in the global tech race by 2030”.

It also requests regulators’ help in progressing the European Union’s digital agenda.

The list of systemic issues the operators want regulators to address is familiar: fragmented markets, regulatory hurdles and barriers to investment. The document claims they have inhibited the growth of telecoms in Europe and its competitiveness.

This reiterates the new deal demanded by the leaders of Europe’s four biggest operator groups – Deutsche Telekom, Orange, Telefonica and Vodafone – at MWC at the end of last month.

They also pressed for those who generate large volumes of traffic – Big Techco – to pay towards the cost of building ever more capacity. This fair-share argument looked to be gathering momentum after MWC 2023, but ran out of steam later last year due to a lack of political will.

The term fair-share seems to have fallen out of use consequently, but not the operators’ desire for those that generate high volumes of traffic to “resume responsibility and contribute to infrastructure costs, thereby also incentivising optimised network usage that ensures better energy savings and prevents consumers from being exposed to unnecessary and unwanted data.”

Better approaches to licensing spectrum, European Commissioner for Internal Markets, Thierry Breton, is also likely to run into brick walls. Many countries’ exchequers see spectrum auctions as ways to top up their coffers. The German treasury alone has benefited to the tune of €19 billion from spectrum auctions between 2000 and 2019.

Arguments that hormonised approaches are all very well but hard cash is easier to grasp than the goals of Europe’s assigned Digital Decade.

Group CEO and chair of Telefonica, José María Álvarez-Pallete, also used his speech in Brussels to celebrate the operator’s centenary as a soapbox to push for a new regulator landscape in Europe.

He said the continent needs “a robust and sustainable telecommunications sector” which requires “European institutions to enable it. We need a proper definition of the relevant markets and in-market scale. We need a new approach to regulation.”

The current Commission’s time in office ends this year. it remains to be seen if it will be more sympathetic to the operators’ arguments and those of their trade associations. Radical thinking is unlikely. Often the same faces just trade places, with candidates nominated by the 27 member states’ national governments and approved by the European Parliament.

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