Subex, a global provider of Operations and Business Support Systems, announced today that it has successfully helped Telekom Slovenije implement a solution to protect its customers from 'Bill Shock.'
The risk of Bill Shock has increased because individuals and businesses are using a growing range of telecoms services. In Slovenia, the government has directed all operators to alert their customers of potentially high telecoms bills in a timely way.
Subex’s ROC Fraud Management was implemented at Telekom Slovenije in late 2009. This solution is said to have helped the service provider to assess usage patterns among subscribers quickly and, in turn, provide it with the intelligence and analysis to select the subscribers that need to be warned.
The CEMM (Credit Exposure Management Module) of Subex’s ROC Fraud Management along with SAP’s Credit Risk solution has helped Telekom Slovenije create a dynamic credit risk limit for subscribers based on average usage for three months. Through detailed reporting and analysis the solution provides a clear view of any significant increase in the subscriber’s bill almost immediately, and thereby provides Telekom Slovenije enough time to warn their customer.
Mr. Tomaz Kraskovic, Director Finance Department at Telekom Slovenije said: “We take customer service very seriously and we want to avoid our customers receiving unexpectedly high bills. The Subex solution is flexible and allows us to quickly alert customers if we think they may be overspending on their phone bill.”
Paul Skillen, President – Europe, Middle-East and Africa, Subex added: “With an increasing range of services available to customers in Europe, bill shock reduction is an extremely sensitive and volatile issue for Communication Service Providers (CSPs). Service providers such as Telekom Slovenije understand the importance of positive customer experience and our solutions help them provide pro-active customer experience seamlessly and efficiently.”