The telecom industry is entering a new phase of transformation.
Operators are under pressure from rising network complexity, fragmented OSS/BSS landscapes, stagnant revenues and increasing customer expectations. At the same time, AI, automation, programmable networks and ecosystem-based business models are creating a new opportunity: the rise of the intent-driven telco.
In this PAC Point-of-View Paper, supported by Tallence, analyst Dan Bieler explores how telcos can move beyond pure connectivity and become outcome-driven digital service providers.
The paper looks at how intent-driven telcos can:
â– modernise OSS and BSS architectures for better end-to-end visibility
â– use AI-enabled automation to reduce complexity and accelerate service delivery
â– connect network, customer and business data through shared operational context
â– unlock new monetisation opportunities through Network APIs, Context-as-a-Service and network-integrated smart services
â– embed AI into core telco services, including voice, customer experience and operational processes
â– move from reactive operations towards predictive, proactive and closed-loop automation
Tallence contributes practical perspectives on how operators can bridge the gap between transformation ambition and operational execution, including Telco Knowledge Graphs, intelligent automation, charging transformation and THOR Voice AI.
Download the PAC Point-of-View Paper by completing the form below, to explore what the intent-driven telco could mean for telecom operators by 2030, and why the ability to connect systems, data, automation and monetisation will become a decisive competitive advantage.
