B2M Solutions has announced that its mprodigy mobile management suite is being used by Johnson Controls Global WorkPlace Solutions to deliver a worldwide mobile maintenance system. The solution delivers real-time information to a Johnson Controls Global WorkPlace Solutions' team of 250 engineers across 27 countries and is said to have already improved and streamlined its facilities management services.
Working with a team of mobile industry leaders, the Johnson Controls Global WorkPlace Solutions project has created an ecosystem of best-practice mobile solution providers. B2M Solutions' mprodigy suite delivers a complete management system for the mobile enterprise alongside other key providers such as Logistics International, Motorola, Syclo and NetMotion Wireless with its mobility VPN.
Andy Norman, Solutions and Design Director at Johnson Controls Global WorkPlace Solutions, who heads the mobile project team, believes B2M's mprodigy has been the key to the successful mobile deployment: "Without mprodigy, we simply couldn't have implemented the mobile system on this global scale. The management information from mprodigy is excellent, it gives us full visibility across all the mobile estate and without it would have been like working blind. It has greatly enhanced the effectiveness of the devices by enabling us to make updates remotely rather than having to physically replace them. And any changes can be done across all the countries instantaneously."
From a single control centre, Johnson Controls Global WorkPlace Solutions uses mprodigy to manage the rollout of the applications to groups of mobile devices at the touch of the button. This central help desk can also use mprodigy to diagnose and repair devices remotely, over the air, again at the touch of a button. Statistics on device performance such as network connectivity or battery performance can be captured alongside information on what devices are deployed, and where.
Armed with their new mobile devices, Johnson Controls Global WorkPlace Solutions' engineers now receive real-time updates on their maintenance schedules. If an urgent call is received, it gets pushed out immediately to the device. This may involve requests such as fixing a leaking petrol pump, repairing a refrigerator or mending a broken till.
"We now have greater control over the work we deliver to our customers.
So when our engineer is on-site, they can now access a complete list of the jobs outstanding for that location and can thus deliver a far more efficient and proactive service," confirms Andy. "B2M has been very proactive in helping us overcome our remote management challenges. They delivered their solution on time and at a price that met our budget. We've worked closely together on the product and they've been able to adapt to the changes we needed and helped us to identify future cost savings."
Julie Purves, Managing Director of B2M Solutions adds, "We're delighted that Johnson Controls Global WorkPlace Solutions has been able to take full advantage of the robust management capabilities of mprodigy which is designed from the ground up to deliver a global management solution for many thousands of mobile devices across multiple countries. With a mobile workforce that is instrumental in delivering mission critical line-of-business activities, Johnson Controls Global WorkPlace Solutions can use mprodigy to ensure its engineers have the mobile tools and infrastructure they need at the right time and in the right place."
Johnson Controls Global WorkPlace Solutions is using a best practice model to introduce the mobile devices around the world. With a phased approach, 20 devices are issued at a time to engineers who use them in parallel with their existing work management procedures for a week before switching over.
The system is now live in Austria, Germany, the Philippines and the UK and is due to be rolled out globally.