Vesta, a global specialist in electronic payment solutions, has announced that it has expanded its contract with mobile operator Telefonica O2 to manage all of its electronic top up transactions for prepaid customers. Vesta's European headquarters in Dundalk has managed phone-based and SMS top-ups for the operator since 2007.
The recently launched service provides a unified customer experience across all of O2's direct top-up channels, including phone, live agent, web and SMS. The enhanced service provides new features, such as ‘scheduled top-up', where an O2 customer can choose to have credit automatically added to their phone on a particular day. In addition customers can now store multiple payment cards on their accounts and send credit to multiple gifting "buddies".
"O2 conducted an extensive analysis on the revenue and cost benefits of our service compared to other providers. We are pleased that Vesta came out on top and look forward to assisting O2 realise even greater revenue and cost savings with our new solution," said Lorcan Burke, Vice President of European Sales and Marketing for Vesta.
Vesta's Mobile Payments Platform provides end-to-end, fully managed payment services, including prepaid top-up, bill payment and mobile broadband payments for many leading mobile operators worldwide.
"Increasing customer value and reducing costs are paramount to our growth and continued success," said Eoghan Patton, Business Delivery Manager, Telefonica O2. "Vesta has added value to our product offering, streamlined the top up process for our customers, and eliminated the risks inherent in real-time transaction processing."
In addition to building out a comprehensive suite of payment channels, Vesta is providing O2 with full indemnification against fraud, and providing the operator with full compliance with the rules and regulations around protecting card holder data.