At MWC Barcelona 2026, Raman Abrol, European Strategic Accounts, MEA and India at Amdocs, shared how the telecom industry is rapidly moving from AI “buzz” to real, agentic AI use cases that deliver measurable impact, in a conversation with Tilly Gilbert, Consulting Director, STL Partners.
He highlighted the shift toward outcome-based models, major productivity gains for employees, and improvements in customer experience.
Raman also explained how Amdocs’ Cognitive Core enables modular, TM‑Forum‑aligned agentic capabilities across OSS/BSS, empowering CSPs to adopt ready‑made agents in care, corporate IT, and software engineering – areas where he sees the fastest and most tangible adoption.
For more information about the Amdocs new aOS – The world’s first agentic operating system, please CLICK HERE.
