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MWC – Redknee and Microsoft announce joint converged billing CRM customers

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Redknee, a provider of business-critical billing and charging software and solutions for communications service providers, has reported that, in just one year after revealing its partnership with Microsoft it has secured multiple billing transformation deals.

Announced at Mobile World Congress 2010, the alliance between Redknee and Microsoft Dynamics brought the first real-time expanded converged billing and customer care solution that enables operators to launch new services with fast time-to-market, improved business decision making through advanced reporting and analytics and lower total cost of ownership.

Operators have been impressed by the collaboration between the two leading solution providers, which has resulted in fast growing companies selecting Redknee’s Turnkey Converged Billing, with Microsoft Dynamics CRM, for their billing transformation projects. DST, a leading mobile operator based in APAC, is one of the latest operators to select Redknee to lead their transformation projects as they launch next generation services to their customers.

Idris T Vasi, CEO of DST Group commented: “We selected Redknee due to its strong capabilities in converged billing and customer care. As a leader in this space, we see our relationship with Redknee as a long term strategic partnership as we transform our networks and technologies.”

Lucas Skoczkowski, Redknee’s CEO commented: “We are pleased to be working operators, such as DST, as they embark on their transformation projects to support the launch of their next generation networks and services. Our partnership with Microsoft is growing and Redknee continues to increase its market share through its focus on real-time monetization solutions to support the growth of data content for wireless and fixed subscribers around the world.”

Doug Kennedy, vice president, Microsoft Dynamics Partners commented: “Service providers are increasingly looking to transform their operations and business models to deliver new services to market faster and at a lower cost. Microsoft Dynamics offers flexible and scalable solutions that partners such as Redknee can customize to enable service providers to reduce time to market for new offerings, improve the subscriber experience and ultimately monetize high-value services at a time of increased competitive pressures and tightening margins.”

MWC – Syniverse delivers world’s first fully-interoperable mobile video communications solution to Korea Telecom

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Syniverse Technologies announced today that Korea Telecom, said to be the country’s largest fixed-line operator and its second-largest mobile network operator, is deploying a new mobile video broadcast service that is interoperable across every 3G and 4G network and device, as well as PCs.

This solution allows any mobile user on any network around the globe the ability to receive a live video stream initiated by the mobile device of a KT subscriber –without requiring any new technology, software or application on the receiving mobile handset or PC. This unprecedented interoperability is delivered as part of KT’s new Show It offering and is enabled by Syniverse’s new white-label Mobile Video Broadcast Service for mobile operators, which completely eliminates the barriers that historically have existed for video communications services.

“Both consumers and the mobile industry have been readying themselves for mobile video communications for some time, but the key to unlocking widespread uptake is full-scale interoperability,” according to Tony Holcombe, President and CEO, Syniverse.

“Proprietary systems that only work within the walls of devices or networks have significantly limited the reach and adoption of mobile video communications, but research shows that consumers want ubiquitous video capabilities on their mobile devices as they look beyond communicating via voice, text, data, and photos,” Holcombe explained. “Our solution makes video communications available anywhere, anytime, regardless of network or device. Recipients don’t need any special downloads to view the video, and we perform on-the-fly dynamic transcoding to adapt screen resolution for each stream, optimizing performance for any network.”

KT began introducing the Show It service to smart phone subscribers in December 2010, giving them an unprecedented ability to share live, user-generated video broadcasts with anyone that has a data-enabled mobile device or an email address.

One of the primary benefits of the Syniverse Mobile Video Broadcast Service is that capturing and sharing a live stream with friends and family is as easy as sending a text message. For example, a KT subscriber can select the mobile phone numbers or email addresses of people to receive the live stream, just as one would normally select text message or email recipients. From there, a URL that connects recipients to the live video broadcast can be sent via SMS or email. Captured video also is archived temporarily to allow users to view it at a later time.

“There are strong indicators that consumers in some of the most technologically-advanced markets – such as South Korea and the United States – are looking for cross-screen video communication capabilities,” noted Mark Beccue, ABI Research. “The turning point for mass-market SMS and MMS adoption was when we achieved interoperability and consumers had the freedom to send and receive messages to and from anyone on any mobile network or device. For mobile video adoption to take off, we will need to see the same network-agnostic, device-agnostic interoperability.”

Syniverse President and CEO Tony Holcombe emphasized the company’s unique heritage of simplifying the complexity of disparate mobile network, roaming and messaging technologies to make mobile work.

“By bridging network, platform and device islands around the world, Syniverse made SMS work, anytime, anywhere. Then we did the same for MMS – in fact, our experts invented the industry’s first camera phone and sent the first MMS message,” Holcombe said. “Enabling interoperability for mobile video communications is a natural evolutionary move for us, and this broadcast solution is an important first step. As both one-way and two-way video become a go-to communications medium, Syniverse will be in our natural position at the center of it all, creating the connections to make it all work.”

MWC – Openwave and Amobee launch new mobile ad platform

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Openwave Systems, a global software specialist delivering context-aware mediation and messaging solutions, today announced a collaboration arrangment with Amobee Media Systems, a global mobile advertising platform in which the parties intend to develop end-to-end advertising ecosystem solution for interested mobile operators. Openwave and Amobee intend to create this solution by combining Openwave’s Amplicity platform and Amobee’s carrier-grade mobile advertising platform.

“Mobile operators are looking for better ways to help advertisers understand total mobile user behaviour in order to deliver relevant ads to subscribers,” said Mark Strecker, COO, Amobee. “We believe that by integrating our mobile ad platform with Openwave’s Amplicity platform we can enhance our mobile ad platform and better enable mobile advertisers to effectively deliver advertisements based on a deeper understanding of usage behaviour that can ultimately drive the adoption of mobile advertising.”

Mobile advertisers benefit from the combination of Openwave’s Amplicity platform, which enables contextual data delivery, and Amobee’s platform, fostering seamless ad enablement. The joint solution will enable mobile operators to offer advertisements that are more relevant to the subscribers based on subscriber data. In addition, the joint solution will employ a complete end-to-end mobile advertising solution which will include a comprehensive set of mobile media services, enabling advertisers to manage brand building and seamlessly rollout highly-targeted mobile advertising campaigns.

“Openwave is pleased with our collaboration with Amobee and what it means to the entire advertising ecosystem,” said Dan Nguyen, vice president of product management, Openwave. “Operators are actively searching for ways to take part in the advertising value chain and properly leverage the contextual assets that their networks provide.  Through our collaboration with Amobee, we are hoping to arm the ecosystem with better response rates that create more measurable mobile ad campaigns.”

Openwave Amplicity is an operator-facing platform that helps enable developers to leverage operator network assets to rapidly develop and deploy applications, and to tap data that enhances applications for developers, improve advertising results for ad networks, and creates a more personalized experience for end users.

Underpinned by the most advanced technology in the space, Amobee’s Platform was built for mobile, with operators and media agencies both in mind. Catering for all mobile ad formats across all aspects of mobility including mobile web, SMS, in application, and video, advertisers and media owners have a plug and play solution to meet their business objectives on a global scale. Amobee works with dozens of the world’s leading mobile operators including Vodafone and Telefonica as well as premium publishers and developers to effectively manage their mobile advertising business.

MWC – Mavenir Systems’ converged messaging solution for LTE services chosen by MetroPCS

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Mavenir Systems, a global provider of mobile convergence solutions, today announced that it will provide LTE-based MMS and SMS services for MetroPCS Communications.

MetroPCS will implement Mavenir’s Converged Messaging solution on its new LTE network, allowing its 4G LTE customers to exchange multimedia and text messages with one another and other carrier networks. MetroPCS currently uses Mavenir’s Converged Messaging solution, launched in early 2010, as a cost-effective way for its CDMA network to support rapid growth in text message usage.

“By selecting Mavenir again to support its nationwide LTE services, MetroPCS joins a growing list of carriers that value our innovative IP messaging solutions,” said Pardeep Kohli, President and CEO of Mavenir. “Mavenir enables carriers such as MetroPCS to develop and deploy market differentiating, revenue-generating messaging services with reduced cost, risk and time to market. We look forward to continuing to work with MetroPCS.”

MWC – GSMA and Neustar to work with Twitter for real-time mobile communications delivery

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The GSMA and Neustar, a specialist in providing carriers and enterprises with solutions for sending calls, messages, and content across networks worldwide, today announced that they will work with Twitter to ensure subscribers can reliably access their Twitter stream in real-time – even when they change mobile operators – by using the GSMA PathFinder Service.

“Neustar is proud to work with the GSMA and Twitter to ensure that people around the world are able to connect to their social life as it happens,” said Steve Edwards, senior vice president, Carrier Services at Neustar. “Twitter is showing tremendous innovation and leadership by using Pathfinder as part of its reliable infrastructure for its network of users.”

Mobile access to Twitter is exploding along with the rapid adoption of smart phones. Consequently, connecting subscribers seamlessly and reliably to their individual Twitter account becomes more complex as users switch operators and geographic regions. PathFinder, a GSMA-managed service operated by Neustar, is a global registry of IP addresses and phone numbers which provides global network operators as well as application providers, like Twitter, with the means to reach all their users irrespective of their choice of network or technology. Through PathFinder, subscribers can get more dependable connectivity.

“We are proud to help Twitter route tweets to its extensive community across network and country boundaries with accuracy and efficiency,” said Adrian Dodd, Senior Director, Managed Services at the GSMA. “We are excited to see how PathFinder is being harnessed to extend mobile lifestyles, and working with Twitter demonstrates our ability to support communications delivered by an expanding range of innovative new businesses.”

“We expect rapid growth in the mobile social networking user base to continue, as well as the amount of time that people spend on such activities – currently averaging 37 minutes a day,” said Nick Holland, Senior Analyst, Yankee Group. “Consumers expect their services to move with them as they change network operators or handsets and services such as PathFinder are critical for enterprises creating brand loyalty through mobile social networking applications.”

MWC – Amobee and Myriad Group team up to deliver Intelligent Advertising on global scale

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Amobee Media Systems, a specialist in advertising solutions for mobile operators, OEMs, and premium publishers, today announced it has partnered with Myriad Group, a global specialist in mobile technology having shipped over 3.7 billion software applications on more than 2.2 billion phones.

As part of the new agreement, Amobee will be joining forces with Myriad Group to combine its carrier-grade mobile ad serving technology with Myriad’s mobile client solutions. Together, they create a new mobile advertising platform. Powered by intelligent analytics from the device to provide greater visibility of customer on and off net behavior, Amobee and Myriad will allow advertisers to benefit from a step-change in real-time targeting precision. In turn, this will enable a higher degree of personalization and more compelling mobile advertising experience for the consumer.

The aim of the partnership is to create a new, rich line of advertising revenue for operators, OEMs, and premium publishers.

Myriad will power the solution in combination with Amobee. Recognizing the rising concerns around the use and storage of personal information by third parties, unlike many players in the market, Myriad does not export any user data from the device. In contrast, using proprietary patented technology, activity on the device is matched with a set of dynamic rules embedded in the handset client. This results in a very accurate profile snapshot that is converted into a reference code. This code is then sent to the ad-server and matched with an appropriate advert that is then published back on the device. Subsequently, the code is deleted from the ad-server.

Myriad has used its unrivalled technical expertise to ensure that the client has very low footprint on the handset. Therefore, manufacturers can quickly roll out and add mobile advertising features through a simple software upgrade – instantly plugging into Amobee’s rich advertising ecosystem of ad networks and premium publisher inventory. As a result, advertisers can tap into unparalleled reach, not possible until now.

“By teaming up with Amobee which has the leading global footprint with operators, OEMS, and premium publishers to power their mobile advertising, we are able to expand our portfolio to include highly scalable, carrier-grade ad monetization services world-wide. We believe this offers huge revenue opportunities long-term,” says Benoit Schillings, Chief Technology Officer, Myriad Group. “We have been encouraged by the initial response from operators with pilots expected to commence in the next two quarters. They see significant benefit from solving issues around the handling of personal data and recognize the immediate upside from becoming a major force within the mobile advertising ecosystem.”

“In order to deliver a compelling mobile experience and effectively execute mobile advertising, you need to have the ability to leverage the wealth of information that resides on the device,” said Mark Strecker, COO of Amobee Media Systems. “Until now that has not been possible. By marrying Myriad’s deep expertise in mobile software with our leading mobile advertising solution, we will create a new, intelligent platform that pushes the boundaries of mobile advertising targeting and engagement.”

MWC – Aito introduces Customer Experience Analytics to Uzbekistan mobile market

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Aito Technologies, a provider of customer experience analytics (CEA), today announced an agreement with UCell, the second largest operator in Uzbekistan, to deploy its analytics product suite. Aito CEA will enable UCell to enhance user experience, identify specific customer segments, optimise service creation, sales and marketing.

The Aito CEA product suite will help UCell to meet the growing consumer demand for a diverse array of services, ranging from voice and data to mobile broadband services. UCell will use Aito CEA to analyse subscriber data, and usage information, to develop a better understanding of the customer base. The information will enable UCell to refine the creation and provision of a diverse range of services targeted at specific customer segments.

UCell is the second largest mobile operator in Uzbekistan with a customer base of more than 7 million subscribers, which accounts for approximately 32 percent of the domestic market. Uzbekistan is a rapidly expanding marketplace. Mobile penetration rate currently stands at 75 per cent and is continuing to rise. The consumer demand for mobile services is increasing, as is competition, fuelled by significant investments in the region by tier one operators.

Aito has been selected by UCell because of its ability to provide data analysis in a format that can be easily understood and acted upon by sales and marketing as well as the technical teams. The data analysis can be turned around quickly, which will enable UCell to respond to market trends and customer preferences, reduce churn, and increase customer acquisition. 

Mahbuba Sadikova, Chief Marketing Officer at UCell explained: “The mobile communication industry in Uzbekistan has experienced remarkable growth over the past few years. UCell has played a major part in the development of this market and we are currently the second largest operator in the country. Aito’s analytics will help us to further strengthen of our position and increasing our market share by developing services that are tailored to specific customer segments. The analytics provide us with a set of results that can be accessed easily by the sales and marketing teams, enabling them to respond quickly to changing market conditions and meet demand.”

Anssi Tauriainen, CEO of Aito Technologies commented: “The partnership with UCell represents a step into the Eurasian market and ties in with our strategy to continue to expand globally. The contract with UCell is further acknowledgement of the value of analytics and the benefits that they can provide for operators. In UCell’s case customer experience analytics will enable the operator to strengthen its position in a highly competitive market, develop accurate profiles of its customers and enhance service performance. The data will also be used to underpin sales and marketing campaigns to attract and retain customers.”

ME @MWC – Daily Newsletter – Day 2, Tuesday 15 February

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Location and in-building coverage is going to be critical as operators roll out hetnets. As the management and control and optimisation of those networks will also be critical, it looks as if the latest “must-have” at MWC will be the ability to view and optimise the user experience per location.

One company, Tektronix, has partnered with Groundhog to provide a geo-location element to its network optimisation Optimon product. Robert Froehlich, Director of Product Optimisation at Tektronix, said that Groundhog’s techniques give Tektronix the ability to move beyond just the performance aspects of network coverage, into coverage and capacity optimisation.

 

Meanwhile, a company that has been banging the Geo-Location drum for a while now, Arieso, was announcing that it is worried (delighted) that operators could be wasting 10% of their network investment this year by not putting their cells in the right place – in relation to the environment, each other and traffic flows. Arieso is another company that provides information about the location of users up to the mobile operator, so they can see exactly where coverage is coming from, and what issues are arising. If you’re wondering how much 10% of a year’s network investment is, ABI Research reckons it to sit at the half a billion dollars mark.

So we can seen that with these optimisation plays, the issue of in-building coverage is becoming increasingly important. There seems to have been a new statistic gain universal acceptance here in Barcelona, which is that 80% of smartphone traffic originates indoors. So, you can add capacity to a building by picocells and the likes, but Axell wireless was showing a new digital quad-band repeater, that enables operators to bring outdoor multi-service coverage indoors. “Why add capacity when the capacity’s already there,” CEO Ian Brown said, “Bring what is outdoors indoors.”

As we know, what is driving all this usage is apps (especially if you count video as an app, which we will do, otherwise this link won’t work). And apps were foregrounded on Monday by the commercial launch of WAC. WAC’s Peters Suh, taking time out from a busy schedule of exclusively briefing your writer on video, said that eight operators were now connected. With WAC2.0 specs only just released, the initial launch is not going to look too different to the Vodafone360, JIL-based apps that are already launched. So although this was a commercial launch, it is a “safe” launch in that is really based on a spec WAC1.0 that has basically been available since WAC was announced (give or take the input of the former OMTP’s specs in combination with JIL)

But when WAC has released WAC3.0 to developers, then we could really see some movement in people’s perceptions of WAC. WAC3.0 is going to have html5 support, but more crucially for the operator-centric view of the world, it is going to have network APIs enabled. If WAC really can open up operator network and billing assets to developers, then it will have its differentiator. It needs to move quickly though, something it knows, and something it knows it needs to communicate. Telefonica’s executive couldn’t resist a slight tilt at his audience, castigating those “doubters” that said the organisation would move too slowly, have to satisfy to many competing interests.

I’ve just seen someone write this story up as, “WAC still dragging feet on APIs.” That seems, at best, a somewhat uncharitable interpretation of WAC’s progress to date, but it does illustrate the desire for speed that many feel in the market.

PS: Access denied
ZTE was demo-ing LTE-A, but only to a select few. We could have told you more about this demo, but were told it was confidential. But we won’t give up. So let’s make tomorrow an LTE day instead!

PPS:
Quirky service of the day Gemalto’s Facebook for SIM. Great marketing, getting the critical F word out there, but also showing off the capability of SIM-based apps to bring access to internet services to even the most lowly of phones

 

MWC2011: WAC launches with eight connected operators

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Today, the GSMA hosted the Wholesale Application Community’s big announcement of its commercial launch – about a year to the day after the operators first outlined their plans to do so.

So what was announced? Well, Michel Combes, Chairman of WAC (and Vodafone’s CEO, Europe), said that WAC now had eight operators “connected” to WAC – those operators being China Mobile, MTS, Orange, Smart, Telefónica, Telenor, Verizon and Vodafone.“We are looking to add at least another eight operators to the platform this year,” he said.

There was also a commitment from Samsung and LG, who said that all handsets they produce from now on that are capable of running the WAC runtime, would do so.

Finally Suh announced that WAC 2.0 specification was now available, and that WAC 3.0 would be available from September this year. It is this release which will include goodies such as html5 support, in-app billing and network APIs, giving WAC its “differentiator” as a development platform, Suh said. Suh showed an app developed with Fox TV for TV programme Glee that allowed things such as social network mash-ups and in-app billing.

WAC has also enlisted the help of Ericsson to provide a white label app store to operators – with the first operator taking the store to be Telenor. Not all operators, of course, will fancy using a white label store offering.

Indeed,the front end affords the main chance for operators connected to WAC to differentiate, given that they will all have access to the same apps.

Although this was a “commercial” launch, there were no hard new WAC app store launches as such, although Telefonica, Orange and Vodafone are all providing WAC-enabled applications through their stores.

Combes said that WAC has been formed to provide interoperability between platforms and devices, so that consumers can access applications from a variety of devices, and gain a common experience.

“We saw a major threat with the emergence of community-centric systems that don’t interoperate,” he said. “In our industry customers fought for number portability, and we were more than happy to allow that because that gave them freedom of choice. And now we believe that what is needed is ecosystem portability for the customer to say “why should I care about what type of device I have to place a video call, or download an app, or to be able to do whatever with whatever device I have in hand. This is a new era of co-operation for all actors in the industry.”

Of course, many have seen the apps threat to operators as being more about revenue-risk, and network demand. WAC, to many, is the operators’ play in apps – a way of providing a development environment that potentially has billions of users.

Yet AT&T said that operators were actually trying to provide more choice to consumers.

“We want to maximise customer choice” its representative said at the launch, “and if you are a customer that loves Apple we want to make sure you have access to that, but we see almost half our customers accessing the same content on 3 devices and to a customer you want to be agnostic. WAC facilitates that – it improves customer choice and accelerates the velocity of the innovation cycle.”

Telefonica COO Julio Linares said that the launch was evidence that telcos could move at high speed and accomplish something like WAC, despite what he termed “doubters”.

Orange’s spokesperson said, “We think this is the only way to solve ecosystem operability, and the best way to create compelling value creation for developers and Orange customers.”

 

 

MWC – Tektronix Communications Partners with Groundhog Technologies on Radio Access Network challenges

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Tektronix Communications, a global specialist in Network Intelligence and communications test solutions, today announced a geolocation monitoring application as part of its OptiMon suite.  With this addition, Tektronix Communications provides operators with deep-dive analysis that correlates all related radio and subscriber-level information into a single geo-located view in just a few mouse-clicks. 

With ongoing pressures to maintain Customer Satisfaction (CSAT), operators must avoid the guesswork involved in isolating issues in order to reduce their mean time to repair (MTTR).  As a result, a more accurate understanding of the radio network’s performance allows operators to react more quickly and eliminate any lengthy trial and error troubleshooting procedures.  For example, having the accuracy to delineate between indoor or outdoor signal qualities can be the difference between proactively solving an issue BEFORE the subscriber is impacted vs. receiving a subscriber complaint that can lead to customer churn.

“There are many reasons for subscribers to experience poor service quality,” said Richard Kenedi, Vice President, Test & Optimization, Tektronix Communications. “But with accurate data, issues can be quickly resolved.  This innovative geolocation solution accurately pinpoints poor user experience with high geographical resolution through the patented technology from Groundhog Technologies.   This not only gives operators quicker resolution time, but will contribute to improving subscriber satisfaction.”

Developed by Groundhog Technologies, the geolocation application incorporates Google Earth 3D visualization, which enhances operators’ analytical capability on the geographical map. Integrated with OptiMon analysis capability, this combined, innovative application provides operators with the detailed information of dropped calls as well as the location and cell site in which the call was dropped.

A solution built for Network Performance & Optimization teams, the OptiMon solution’s rich set of parameters are essential in all critical service stages from network roll out to network upgrades.  This includes future-proofing LTE centralized optimization SON use cases.

Other application examples and features include:

a.. Drop Call Visualization: Provides visualization of drop call severity on map and filtering by selecting the required regions to be displayed for analysis.
  b.. Cell Statistics: Allows engineers to determine quality of the network based on actual traffic and drop call rates.
  c.. Cause of Drop Call: Helps engineers identify root cause of network issues for troubleshooting.
  d.. Cell Level Drop Call Analysis: Facilitates classification of cell coverage quality by analyzing drop call types and prioritizing sites for optimization.

“Tektronix Communications and Groundhog Technologies have combined strength with revolutionary technology for solving radio access network challenges,” said David Chiou, CEO, Groundhog Technologies. “With this collaboration, we developed a solution that provides over 90 percent  accuracy for indoor coverage analysis – the highest available – for immediate deployment, which will exceed operator’s demands for network test and optimization and ultimately assure a reduction in subscriber churn.”

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