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How Telia cut 85% of its CO2 – report

Now Sweden’s second greenest telco

Telia president and CEO Allison Kirkby said the Swedish telco is “increasingly the most trusted and secure digital infrastructure provider in the Nordics and Baltics” as a new report claims it has cut its carbon footprint by 85% since 2018. As Mobile Europe reported in January, Telia has a challenger for the title of Greenest Telco in Sweden, but it is definitely the greenest tier 1 telco. According to the Telia Annual and sustainability report for 2022, this reduction in CO2 output can be accounted for through three main initiatives.: the use of green energy sources, network modernisation and new engines for running the car pool and the back-up generators, as reported by Yanitsa Boyadzhieva in Telecom TV.

The use renewable electricity sources, such as water powered turbines, is an easy win in a geographic region that is blessed with mass produced Fjords. Now, according to the report, the Swedish telco is brokering new deals to buy wind and solar energy across its operating unit footprint, which covers seven markets in the Nordics and the Baltics. Switching from fossil fuelled electric turbines to gravity powered generators has accounted for about 78% of its CO2 loss. The other 7% of greenhouse gas (GHG) cuts have come from fuelling back-up generators and company vehicles with hydrogen in selected sites in Norway and Estonia. The car fleet is gradually adopting electric vehicles (EVs), which comprised 17% of the total fleet at the end of 2022, with a further 31% being hybrids. Electric cars are of limited use on long journeys, however so the scope for further conversion may be limited.

The next essential step step is modernisation of the network, since telia’s 5G network could use four times less energy moving every data bit than its predecessor, it said. However, modern telcos need customers to consume more data and keep buying more brand-new phones which are part of a planned obsolescence model. “The fairy tale of eternal growth,” as Greta Thunberg once said.

Telia admitted that its power consumption rose by 4% in 2022 due to the rollout of 5G, but that the dismantling of older infrastructure helped to offset this. Swapping copper cables for fibre saved “substantial” energy since optical networks use a fifteenth of the power that copper needs to shoe a packet along. Since 2102, the home market has seen data  increasing by 1,800%, the report said.

Telia assigned Polarium to develop smart batteries for the home so that peaks of consumption can be smoothed down by stored energy. This cut costs by up to 15%, by charging lithium-ion batteries when prices are low and using that stored capacity to avoid paying for a supply when prices are high.

Various internets of things (IoTs) created smart buildings and utilities that cut power consumption by 819 GWh in 2022, said the report. IoT and services such as remote meetings also saved some 330,000 tonnes of CO2e in 2022. The report also noted that the energy consumption per subscription decreased by 7% compared to 2018 levels. Network construction and maintenance has a target of zero waste by 2030.

Telia’s supply chain has the biggest footprint, but that’s because they are making things, like switches and radio units and receivers. And iPhones, Galaxies and other Androids. Telia said suppliers are responsible for 35% of the telco’s supply chain emissions. They have been set environmental goals and 72% of its suppliers are committed to meet pledges by 2025. With some obvious exceptions.

Circular economy-based initiatives and Telia has created a modelling tool to monitor the expected emission curve until 2040. Digitisation can expedite progress to global Sustainable Development Goals (SDGs), according to said Sara Nordbrand, group head of sustainability at Telia. “This report illustrates how Telia’s digital infrastructure and services can be used as a tool to manage natural resources in a more sustainable way and reduce inequalities,” said Nordbrand.

Germans can eat 100Mbps and never suffer white spots – thanks to DT’s LTE regime

A lesson for the UK

All bar an extremely unlucky 0.4 % of Germans can network at 100 Mbps at least over their LTE connection, according to the latest report from Europe’s flagship operator. Deutsche Telekom (DT) has achieved this incredible feat by creating 5,000 new LTE sites since the German spectrum frequency auction in 2019, giving it 99% reaches across all the federal states of Germany. In addition, the telco’s technical teams have also fleshed out the existing spine with more capacity by filling in the gaps, or ‘white spots’.

“Telekom has exceeded the Federal Network Agency ‘s expansion specifications that came with the last spectrum award,” Srini Gopalan, Deutsche Telekom board member for Germany (pictured), told RCR Wireless.

Since the auction DT has closed around 1,500 white spots in its network, filling in any gaps that might exist across the area covered by the infrastructure. A list of 500 white spots was agreed upon with the federal states and the German Federal Network Agency in November 2021 and since then 296 white spots have already been closed. In addition, basic coverage with broadband mobile communications already exists in many of the remaining areas. This was made possible, among other things, by the reallocation of the 900 MHz frequency band to LTE last year.

“In order for us to take the digital infrastructure further, everyone must now pull together. The support of municipalities, authorities and local people is crucial if we are to close the last gaps,” said Gopalan.

DT is looking for new locations throughout Germany to deploy LTE infrastructure to provide coverage in underserved areas and recently announced that its 5G network already reaches 95% of the country’s population. The telco said it expects the 5G technology to reach 99% of the Germany population by 2025. The carrier has over 80,000 antennas transmitting 5G, of which around 8,200 antennas are already providing the technology via the 3.6 GHz band.

In June last year, Deutsche Telekom announced that was pioneering use of spectrum in the 700 MHz range to provide 5G services in rural areas across Germany, where this range of signals travels better. In addition to the 700 MHz frequency, there are two other radio bands, 2.1 GHz and 3.6 GHz, which help to comprise the three separate signal types making up its 5Gradio network.

The telco said that 5G Standalone (SA) is technically available in the 2.1 GHz frequency band, adding that commercial use of 5G SA for residential customers will start as soon as applications are available. DT kicked off the rollout of its 5G network in a limited number of cities across Germany at the beginning of July 2019. In February DT announced a partnership with Nokia, Fujitsu and Mavenir for the initial phase of its commercial Open RAN (O-RAN) deployments across its European footprint.

Beware the seven deadliest customer experiences – Foundever

Repetition, ratings and rude robots

You can tell a CEO who’s spent too much time ‘in the cloud’. They believe their own customer satisfaction surveys. Either that or they are deliberately gas-lighting us. To improve customer experience, Mobile Europe sought simple ‘people pleasing’ advice for telcos from people who really know the customer. In the first of an occasional series, Maria Harju, Foundever’s Chief Revenue Officer for Europe, the Middle East and Africa, describes The Seven Deadliest Customer Experiences and how mobile network operators can avoid them.

Repetition.

Repeating your story to multiple people is enough to make 57% of Europeans hang up. Yes, some problems demand escalation, but if you’re moving your customer across an omnichannel platform it’s omni stupid not to move the information from channel to channel too. A CX should systematically do that. This averts another massive frustration, disregard for the customer’s history. How can you pretend to care about the customer experience when you show you are demonstrably oblivious to it? All the information across all channels is captured and should be correctly stored and retrieved so that your agents can do their best jobs.

Rate your experience.

OK, we need performance feedback, but customers are suffering from survey overload. Every trip to the toilet now involves an invitation to rate the experience. There are better ways to learn how customers feel about service and how they perceive your brand. Speech and text analytics are instant, less obtrusive and more accurate.

Chatnots.

If you don’t acknowledge your chatbot’s limitations, you’re setting your brand up for a CX failure. If your customer knows it’s an automated system, they’ll treat it as such and adjust their expectations accordingly. But when the bot goes beyond its domain intelligence it must hand off to a live representative and pass on the information shared up to that point.

Chats …. with delayed response. 
Chat’s rationale is about immediacy and accuracy but long wait times and vague unfocused responses will demolish that advantage. Immediate contextual support can help a customer take action or make a decision. Avoid the temptation to set high chat concurrency targets for agents. The more conversations they handle the less likely they are to resolve complex issues or satisfy each customer. Use your best pre-scripted responses in early conversational stages so that agents have more time to find a resolution. Cross train your CX staff so that they can work across channels based on peaks in demand.

Undervaluing CX

If each interaction doesn’t meet expectations it will damage your brand. So stress its value in your proposition. A superior customer experience should be reflected in the price of a product or service. If you’re cheap very hard to hold on to customers, especially in the current economic environment. Here is the value of CX. Three in four consumers will walk after a single disappointing customer experience, yet 42% would pay more for an identical product or service if it were supported by a superior CX. Being in the latter camp starts with understanding who your customers are, their wants, needs and expectations.

Treating vocal interaction like a necessary evil.

Test yourself before you test their patience. Voice is about people not managing processes, so IVR should solve customers’ problems, not stress test their patience and short-term memory on the altar of your management processes, said Harju. Most consumers are frustrated by complicated menus then agitated by the agent that takes over. A happy resolution is an uphill battle. An IVR should minimise menu options, as part of the identification or authentication process so that more of the conversation is focused on the customer and their issue, and use it to coach the customer. Rather than playing a message saying the call is important, a message asking if a person has the reference number or other relevant information to hand is going to make everyone’s life easier.

Algérie Télécom reaches 600,000 FTTH subscribers

Upgraded broadband offers proving popular with customers

Algérie Télécom announced it has connected its 600,000th FTTH customer to its Idoom Fibre service. The customer will be given a year’s free 300Mbps service.

The network operator said, “We have invested in state-of-the-art equipment to improve the quality of our network and provide an unparalleled user experience in terms of speed and reliability…Idoom Fibre is available in a growing number of neighborhoods throughout the national territory.”

The operator is state-owned – or as it says, “a public economic company status in a legal form of a joint-stock company” – and is the main telecoms service provider in the country which has a population of about 44.606 million, according to the World Population Review in 2023. Most of the population (about 90%) lives in the north of the country, along with coast.

Trebling speed

In November 2022, Algérie Télécom trebled its top speed for residential fibre broadband to 300Mbps. Its Idoom Fibre speeds now range from 20Mbps to 50Mbps, 100Mbps, 200Mbps and 300Mbps.

Customers already subscribed to a 100Mbps package are automatically being switched to the new 300Mbps service at the same monthly price of DZD6.999 ((€47.96), and those receiving 50Mbps service are to be upgraded to 100Mbps for the same price of DZD3,500.

New 50Mbps subscriptions will be charged a reduced price of DZD2,999 and the new 200Mbps option costs DZD4,999.

New Idoom Fiber customers receive a free optical modem offer including eligible ADSL customers who switch to fibre.

Those without fibre

For those outside fibre broadband network zones, Algerie Telecom has introduced a new VDSL package with a top download speed of 50Mbps, up from 20Mbps, with the new 50Mbps option costing DZD2,999 a month and are not to be charged a connection cost.

Algérie Télécom launched a promotion on 16 February giving customers the option of subscribing to 15 Mega, 20 Mega, 50 Mega, 100 Mega, 200 Mega and 300 Mega speeds plus optical modem and installation. The offer ends this week.

Deutsche Bahn IP backbone set to be digital super Huawei

Is that a critical infrastructure decision?

German rail operator Deutsche Bahn is putting its backbone into the hands of China’s Huawei after awarding the controversial vendor a €64 million contract to supply most of the components for its IP network. The new digital infrastructure that will enable the state-owned DB to remotely steer all operations in one of the largest rail networks in Europe. Some critics have claimed that it would grant a potentially hostile nation the power to manipulate its backbone.

The contract, which has not previously been reported, shows that German firms continue to use Huawei tech in what many consider to be critical infrastructure, despite growing security concerns at home and warnings from ally the United States over the use of Chinese technology, reports Reuters. It also exposes gaps in legislation on the protection of digital critical infrastructure more than a year after Russia’s invasion of Ukraine prompted German Chancellor Olaf Scholz to declare a Zeitenwende, AKA turn of era, towards a greater focus on security, lawmakers from the ruling coalition told Reuters.

A DB spokesperson told Reuters that under current IT security legislation it did not have to run network components by Germany’s cybersecurity office, the BSI, unlike public telecoms network operators. A BSI spokesperson said it was not aware of any law that determined the DB IT systems as “critical components.” No European country currently has legislation against the use of Huawei tech in private corporate networks. Sweden and Britain have legislated against its use in 5G telecoms networks and other countries have urged operators to avoid it.

Germany said this week it was conducting a full review of components deployed by telecoms firms, in a sign it could be taking a more assertive stance. “If it’s true that the company is betting more on Huawei technology, then that raises some serious questions,” said Konstantin von Notz, chairman of the parliamentary committee that oversees the intelligence services. The lawmaker from the Greens junior coalition partner said it was up to this government “to rectify as quickly as possible years of ignorance and massive shortcomings in security policy.”

Critics of Huawei say its close links to China’s security services means that use of its technology could give Chinese spies and even saboteurs access to swathes of essential infrastructure. There is no publicly available evidence Huawei and the Chinese government could disrupt network but both reject accusations of being a security risk. A Huawei spokesperson said the firm would never harm any nation or individual. Operators say it provides top quality components for lower costs than competitors.

“Digital infrastructure is becoming an important battleground in the quest of domination,” said Paolo Pescatore, an industry analyst with PP Foresight.

The December contract with Deutsche Telekom Business Solutions, a subsidiary of Deutsche Telekom, is for Huawei tech like switches and routers. These contain software that needs to be regularly updated remotely, potentially allowing for malicious updates, say cybersecurity experts. DB granted it in an auction just two months after an attack that caused a halt in all train transport in northern Germany for several hours and raised awareness of vulnerabilities in German critical infrastructure.

Several lawmakers told Reuters they suspected a state actor given the sophistication of the attack. Investigators have not yet come to a final conclusion. The debate over the role of Huawei in Germany has heated up in recent months as the coalition government hammers out a new China strategy document, with the junior Greens and Free Democrats (FDP) coalition partners advocating for a tougher stance than Scholz’s Social Democrats (SPD).

Germany, which saw China become its top trade partner under former conservative Chancellor Angela Merkel, did pass tighter legislation in 2021 for makers of telecoms equipment for 5G. Critics say the law, which stopped short of banning Huawei, lacked teeth though and did not require the verification of critical components for digital infrastructure in other sectors. “It’s the task of the state to make the rules clear, it’s not up to companies to willingly give up certain providers,” said Manuel Hoeferlin, the FDP parliamentary group’s spokesperson for internal affairs.

Germany actually became even more dependent on Huawei for its 5G radio access network equipment (RAN) than in its 4G network, according to excerpts of a report shared with Reuters. The government admitted last month it did not actually have “any conclusive information on the percentual amount of components from Chinese and other producers in German mobile and fixed networks,” but said that 40 percent of the components in one of DB’s radio networks were from Huawei.

A government source said it had detected some operators had already built in Huawei critical components without waiting for a BSI green light and could be required to replace those.

Green shoots of UK 5G ecosystem saved from asset freeze

Taken into incubation by HSBC

Hundreds of British tech startups were saved from disaster today as HSBC bought the UK arm of collapsed US lender Silicon Valley Bank, reports the Mail Online. After overnight crisis talks, UK Chancellor Jeremy Hunt announced that all deposits had been protected and customers could access their deposits and banking services as normal from today. The minister has Hunt stressed that no taxpayer funding was involved, with the transaction ‘facilitated’ by the Bank of England in consultation with the Treasury, using powers introduced after the 2008 Credit Crunch.

The crisis erupted when California-based parent company Silicon Valley Bank imploded and had its assets seized by US regulators on Friday – the largest failure of a bank since the financial crisis. The Bank of England then ordered the UK subsidiary of SVB into insolvency from last night.

“The UK’s tech sector is genuinely world-leading and of huge importance to the British economy, supporting hundreds of thousands of jobs,” Hunt said this morning, “I said yesterday that we would look after our tech sector, and we have worked urgently to deliver on that promise. Today the government and the Bank of England have facilitated a private sale of Silicon Valley Bank UK; this ensures customer deposits are protected and can bank as normal, with no taxpayer support. I am pleased we have reached a resolution in such short order.”

A statement from the BofE said this action was taken to stabilise SVBUK, ensure the continuity of banking services, minimising disruption to the UK technology sector and support confidence in the financial system. JP Morgan had also been among the parties exploring buying the bank’s British operations, Sky News previously reported. Oaknorth Bank had also been in takeover talks, the PA news agency understands. There was also interest from The Bank of London and Abu Dhabi state-backed investment vehicle ADQ, said Sky.

HSBC chief executive Noel Quinn said the acquisition makes: “excellent strategic sense for our business in the UK.” A survey of 31 venture capital funds, which hold thousands of investments in UK tech and science firms, found that 34 per cent of their portfolio companies – amounting to 336 – have accounts with the Silicon Valley bank. As many as 200 of those had faced short or long-term cashflow risk, according to the data from BVCA – the industry body representing venture capital investors – had SVBUK collapsed. Around £2.5billion of capital from these firms is locked in the lender.

The Coalition for a Digital Economy (Coadec), a non-profit campaigning for policies to support digital start-ups, had previously warned that a collapse of SVBUK could have had a significant impact on these types of companies. Many other businesses were feared to be affected with the Times newspaper reporting that more than 3,000 firms have around £7 billion in deposits with the UK subsidiary.

Speaking before the HSBC deal, Mr Hunt had warned the tech and science sectors were at ‘serious risk’, but said there was no risk to the UK’s financial system as a whole.

Spain’s anti-trust watchdog shows teeth as Telefónica fined €6 million

CNMC said it violated purchase agreement

The Spanish anti-trust watchdog CNMC imposed a €6 million fine on Spanish telco Telefónica for breaking its promise over mobile phone agreements, one of a number of commercial practices that violated the terms of its 2015 acquisition agreement for cable TV operator DTS. Examples of offending practices included permanence clauses on smart phone leases, Reuters has reported.

The regulatory agency has determined that Telefónica’s commercial offerings violated certain conditions set at the time of the company’s merger approval. Certain lease contracts associated with smart phones, for example, featured permanence clauses that limited clients’ ability to change providers.

Under the terms of the agreement, Telefónica is committed to fostering competition in the pay-TV market for at least eight years. To this end, the company has agreed not to impede customers from switching to other providers during this period. The duration of this condition was originally set at five years and extended by another three in 2020.

CNMC said clients who contracted the Movistar Fusion package from April 11, 2021 and took on a smartphone lease, were subject to permanence conditions and a penalty for early discharge over a three-year period. With these contracts, Telefónica restricted clients’ ability to contract similar services with other competing operators.

Eutelsat beams first 5G by satellite service to e& customers in UAE

Quantum software defines network

Abu Dhabi-based etisalat by e& has become the first telco in the United Arab Emirates to beam 5G networking signals from space, using Eutelsat’s Quantum satellite technology. The software-defined satellite broadens its coverage and deepens penetration into those areas of the AUE that cable layers or masts struggle to penetrate. The combination of better coverage, quicker response times and the capacity for instant expansion will cover any surges in demands will help in manage growth more skilfully, it said. The deployment was finalised after a year of testing of Quantum working in tandem with a recently installed Newtech Dialog Hub.

The relationship of consumers with their network is changing and younger people are starting to expect a sort of digital umbilical chord that keeps them permanently connected to a network, according to Khalid Murshed, Chief Technology and Information Officer, etisalat by e& UAE.  This means they want always on technology associate with the likes of Internet of Things (IoT) artificial intelligence (AI) and blockchain. These are making a bigger impact on consumer lives and satellite connectivity can empower communities and business in this rapidly evolving digital landscape, said Murshed. “This satellite gives our customers access to their data at 5G speeds even when terrestrial connectivity is unavailable,” said Murshed, “this marks another important step in the regions’ 5G adoption and bridging the digital divide.”

From a marketing perspective, the need for connectivity has grown beyond traditional comms according to Oscar Garcia, who runs the Business Marketing and Product Innovation side of the etisalat by e& business. Customers want the highest speeds in the network to meet their need for bandwidth-intensive applications such as GSM services, Remote IT, Unified communications, OTT and media streaming. However, the process of testing and implementation of the satellite service makes a critical difference to its performance. Getting the fullest performance from the network from the onset helps it to: “address the futuristic development of new age applications while being able to build and deploy 5G use cases for various industry verticals and business,” said Garcia.

Eutelsat Quantum is the first commercial Ku-band satellite with a fully flexible payload that can be remotely configured by software from a user’s premises. As a software-defined steerable beam, it can be instantly controlled to keep throughput at a maximum through both down and uplinks and optimised for any operation.

“Eutelsat’s fully steerable beams can meet the most rigorous demands of next generation mobile and satellite networks,” said Ghassan Murat, Head of Connectivity Business Unit for Middle East, Africa and Asia Pacific, Eutelsat.

Vodafone Three UK present a dilemma for merger

Fatal blow to the MVNOs

UK mobile network operators Vodafone and CK Hutchison-owned Three UK are allegedly so close to agreement on a £15bn merger that Bloomberg has predicted an announcement before April 1, 2023. However, there are already rumours that this is no ordinary pact, but for some creatives with ambitions to invent new services through virtual networking, this could be a merger most foul.

The operators have reportedly been in talks about how to pool resources compete with their aggregated rivals at BTEE, and Virgin Media O2 (VMO2) both of which comprise a fixed line and mobile operator. However, the Vodafone-Three UK union is a fusion of two mobile operators, a market consolidation that could be raise competition and regulator questions, since it shrinks consumer choice from four to three and significantly affects the dynamics of the wholesale market’s offering to the mobile virtual network operator sector. At Mobile World Congress 2023 in Barcelona, the emerging MVNO sector was presented as the telecoms industries most vibrant creative workshop, since these small players are both dynamic and decisive in comparison to the general moribund culture of big telcos.

In the past, Ofcom has tended to object to big mobile-only mergers, partly because of its duty to protect consumer and wholesale (MVNO) competition. However it was relieved on that burden by 2020 ruling by the European Court of Justice which argued that a market of three does not necessarily make an oligopoly.

Our regulator seems to have softened its stance on such mergers, said analyst Mark Jackson in ISP Review. The complexity of unpicking existing network sharing agreements between O2 and Vodafone and the pact between Three UK and EE would be daunting. As would questions over how much radio spectrum the merged company would be allowed to retain and how much the new ‘VodaThree’ would have to redistribute to rivals.

Another integration challenge is that Three UK and its related MVNOs Smarty and iD Mobile have historically been low-cost brands, while Vodafone goes for premium in its pricing. Vodafone’s own MVNO brand, VOXI, tried to address the lower orders but it will need to go much further in order to match Three UK’s approach, said Jackson.

The approval of the Voda/Three merger is likely to hinge on the concessions and commitments the parties are willing to give in order to gain regulatory approval, said Jackson.

Nokia makes eSIM work of Airtel Africa’s mass connections

Verification, authentication, activation

Airtel Africa has armed itself with Nokia’s iSIM Secure Connect in a bid to address ten mass markets without sacrificing the integrity of its subscriber management. Nokia is delivering it as a continuous software service (SaaS) rather than a self-managed product installation, since the management of machine-to-machine and consumer device subscriptions for any devices connected through eSIM and iSIM interfaces is a constantly evolving art requiring specialised skills.

The good thing about iSIM is that it instantly improves the customer experience, according to Razvan Ungureanu, Airtel’s chief technology and information officer. Nokia is also making life easier for the mobile network operator to new enrol consumer devices onto the network. This gives this technology instant impact in Africa, where the geography makes logistics a challenge. The convenience will empower local comms service providers to mobilise the services of the Internet of things through its support of eSIM IoT devices, according to CTO Ungureanu.

“We are expanding a long-standing partnership and Nokia iSIM technology gives us verification and authentication while the customers get the new services they are increasingly looking for,” said Ungureanu.

This could be useful across a huge variety of terrains that are covered by the ten African territories that Airtel services, said a spokesperson. Farming is one of the industries that could instantly benefit from adopting eSIM IoT devices, according to Nokia. Using the Integrated SIM (iSIM) and embedded SIM (eSIM), Airtel will gain the ability to remotely store and manage multiple subscriptions for authenticating users and devices on its network. Earlier this year, Nokia supported Airtel in deploying iSIM Secure Connect in Nigeria. In the course of 2023 Airtel plans to roll out the solution in 10 other African markets, it said.

 There is a simple, three-part action plan to digitally transform lives: verification, authentication and activation, according to Rajiv Aggarwal, Head of Central, East and West Africa (CEWA) Market Unit at Nokia. “We envision a world that is more productive with the digitalization capabilities we build for our operator customers,” said Aggarwal.

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