Telecom operators are entering a new era in which traditional automation is no longer enough to keep pace with rising data volumes, network complexity, and customer expectations. Autonomous networks, powered by Generative AI and intelligent AI agents, offer a breakthrough solution. Instead of simply executing predefined rules, these systems learn continuously, understand business intent, and respond to issues with unprecedented speed and precision. The result? Faster service delivery, greater efficiency, and dramatically reduced operational costs.
Yet many operators still hesitate, concerned about integration challenges, unpredictable investment outcomes, or the maturity of AI technologies. Industry-wide collaboration and standardization are now easing these concerns. Shared autonomy frameworks and clearly defined maturity levels give telcos practical guidance for planning their transformation. With more than 60% of operators aiming for level 3 autonomy by 2028, the shift toward proactive, AI-driven operations is already well underway.
Generative AI accelerates this journey by enabling multi-agent environments where specialized agents monitor, analyze, diagnose, and act in real time. Comarch’s modular, scalable AI agent architecture is designed to support this evolution. It combines full transparency, natural-language communication, and vendor-agnostic integration to give operators complete confidence and control. Each agent contributes to a smarter, self-optimizing ecosystem capable of stabilizing the network, preventing failures, improving resource usage, and powering intent-driven processes.
For telcos looking to strengthen competitiveness, reduce OPEX, and build a truly future-ready infrastructure, autonomous networks represent a strategic advantage.
