HomeBSS/OSS/CXVirgin Media O2 expands digitalisation programme for consumers

    Virgin Media O2 expands digitalisation programme for consumers


    UK’s second largest converged operator chooses Netcracker for digital BSS and OSS

    The UK’s Virgin Media O2 has extended its partnership with Netcracker Technology to help with its ongoing modernisation. The operator is to deploy the Netcracker Digital Platform. It features end-to-end Digital BSS and Digital OSS functions such as Active Resource Inventory support converged services for consumers – that is, mobile, fixed line, broadband and content.

    In 2022, Virgin Media O2 Business announced it would deploy Netcracker Revenue Management, part of the vendor’s Digital BSS. The aim was to consolidate the operator’s revenue management platform, such as centralising B2B billing.

    Professional help and aims

    In this new, much larger scale phase, Virgin Media O2 will also call on professional services offered by Netcracker, including managed services and application development.

    The operator expects to reduce OpEx and time to market for new services. It also intends to consolidate, relying a single product catalogue and making its order-to-cash process more efficient by eliminating multiple systems for customer service agents.

    The plan is for Virgin Media O2 to leverage a 360-degree view of customers across all channels to increase personalised interactions and offer better experience and a wider choice of services.

    Sylvain Seignour, President of Netcracker said, “Netcracker is extremely proud to work closely with Virgin Media O2 on one of the most significant digital transformations in the world”.

    Going Dutch

    Earlier this year, Netcracker announced it is also working with Dutch operator Odido (formed from the merger of Tele2 Mobile and T-Mobile Netherlands). Netcracker is helping Odido modernise its IT stack, specifically the integration of multiple brands and streamlining operations.

    Odido too opted for the Netcracker Digital BSS, for configure, price, quote (CPQ) and order management, enabling the operator to reduce reliance on complex legacy systems.

    Lotta Gunnarsson, CIO at Odido commented, “While we make the journey towards becoming a techco, having a trusted partner at our side will make all the difference to our future success.”