Real-life scenarios to demonstrate how mobile operators can maximize their revenues
Subex Azure, a leading vendor of revenue maximization solutions for telecom operators, today announced that it will unveil a model Revenue Operations Center (ROC) at 3GSM.
The ROC affords operators centralized revenue monitoring and control via a set of dashboards and process workflows by integrating individual revenue assurance, fraud management and risk management solutions. This will allow operators to keep an eye on the financial performance (e.g. total revenue, ARPU, subscriber growth), revenue performance (e.g. revenue/ cost by category, revenue/ fraud loss) and operational performance (e.g. revenue/fraud/ bad debt loss by root cause) across their networks.
“Revenue management is becoming increasingly important for operators offering next-generation wireless and wire-line services. With many services being delivered by third-party providers, an end-to-end approach to monitoring and protecting revenues will be required to deliver a greater customer experience,” said Norbert Scholz, Research Director at Gartner.
At 3GSM, Subex Azure will demonstrate how the ROC would work for a mobile operator with around 100,000 subscribers. The demonstration will illustrate a series of real-life scenarios that mobile operators typically face and how the ROC would help address them. These scenarios will include:
– Managing increases in interconnect costs
– Revenue leakage on content provision
– Relaxed credit scoring leading to bad debt
– Internal fraud
– Rising customer complaints and rebates
– Handset theft
Subash Menon, Founder Chairman, Managing Director & CEO, Subex Azure Limited, said: “With the emergence of complex next-generation content services it is imperative that mobile operators maximize these potential revenues. The ROC is an innovative solution and will play a central role by providing an end-to-end view of revenue flows throughout the whole business.”