First phase of products maximises service quality, availability to subscribers
3GSM World Congress
Agilent Technologies Inc. has today announced an initiative to provide the industry’s broadest range of UMTS (Universal Mobile Telecommunications System) service assurance solutions to help wireless service providers effectively manage quality of service (QoS) across the entire service life cycle. As part of this initiative, Agilent has introduced three innovative operations support system (OSS) and engineering test solutions. These products enable wireless service providers to reduce the cost of detecting and repairing network faults, and to maximise quality and availability of services to subscribers by collecting and analysing 3G network and service data.
Agilent’s broad range of OSS and communications test solutions provide visibility of UMTS network and service problems across the entire service lifecycle – from network planning, rollout and optimisation to ongoing service troubleshooting and quality management. These products speed diagnostics to improve mean time to repair (MTTR) and provide unique tools to manage services from a customer’s perspective. The solutions announced today augment the Agilent OSS Wireless Service Manager, introduced in October 2003, which provides a complete view of current service quality, including end-to-end views of UMTS networks and services. Wireless Service Manager can rapidly identify service-affecting problems, helping to prioritise problem resolution based on customer and business impact.
The new OSS and communications test solutions solve critical operational and business challenges, such as identifying problems in real time; locating and assessing network and service outages; understanding subscribers’ experiences with new 3G services; and monitoring the availability and performance of those services. These solutions enable service providers to leverage data from multiple sources to deliver end-to-end network and service assurance.
The three solutions announced today are the Agilent OSS Wireless QoS Manager for UMTS, Signaling Advisor Realtime, and Data Service Assurance.