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BSS/OSS/CX

NGMN issues guidance on agentic AI operating models for ANOps

Automation/AI
Publication outlines how mobile operators can adopt AI-based operating models for increasingly autonomous network operations The Next Generation Mobile Networks Alliance (NGMN) has published guidance...
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BICS updates OSS in monetisation drive

BSS/OSS/CX
In a new phase of a long-standing relationship, Netcracker will update all components of the OSS which underpins wholesale and carrier services
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Three Sweden targets broader B2B base with mobile-first communications tier

5G & Beyond
Operator builds tiered proposition on Telavox Platform, aiming to move beyond PBX-centric UCaaS and embed AI into business SIMs
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NGMN sets out framework to simplify 5G network operations

5G & Beyond
The operator-led alliance argues that targeted simplification across radio, core and transport networks is becoming essential to manage cost, complexity and sustainability in 5G deployments
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Arcep launches wide-ranging probe into number spoofing

5G & Beyond
French regulator seeks to trace the origins and routing of fraudulent calls amid growing evidence that existing authentication measures are being circumvented
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Telco headcount keeps shrinking, but layoffs fail to deliver a silver bullet

Automation/AI
Global telecom operators cut staff to below 4.36 million through 2Q25, though research shows no clear link between these reductions and margin growth despite AI-driven automation
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Proximus opts for Nokia to upgrade charging and voice core

BSS/OSS/CX
Expectation is that the modernisation will enable greater automation, new business models, especially to monetise 5G, and readiness for future services
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Samsung completes first commercial vRAN call on live network

5G & Beyond
Milestone moves virtualised RAN from lab validation to carrier-grade reality, as operators weigh cloud-native architectures, cost reduction and AI readiness
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00:13:05

Modern OSS/BSS are the key to monetising 5G

BSS/OSS/CX
Ranjani Balakrishnan, OSS/BSS Portfolio Operations at Ericsson, shares insights – and real-life case studies – on how to unlock business growth and the full potential of 5G.
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00:08:28

BSS is the foundation for monetising 5G and fuelling growth beyond connectivity

BSS/OSS/CX
Partner video: Sonal Bhutani and Mohit Bhargava explain to Annie Turner how Ericsson is helping CSPs transform BSS which is essential for monetising services beyond connectivity
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Vodafone chooses Spirent to automate 5G Core voice network testing

5G & Beyond
The two reckon jointly developed testing platform helps speed up widespread deployment of multiple vendor 5G software releases from months to days
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Wipro lands multi-year deal with Odido NL to upgrade IT, CX

Automation/AI
Use of AI is to make technology more human, according to the operator's CIO, from network services to product innovations, processes, operations, and IT infrastructure
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Sweden tells operators to block older phones that can’t make emergency calls

5G & Beyond
Ahead of the 2G/3G switch-off, the Swedish regulator is warning that some 4G phones will no longer be able to reach 112 once the old networks disappear
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Vodacom signs multi-year Google Cloud deal

5G & Beyond
Collaboration aims to modernise Vodacom’s data platforms and scale AI-driven services across the group’s African markets
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00:00:31

Autonomous operations: the path to resilient IT

Insights
Partner content: OSS/BSS, cloud and IT environments are becoming more complex – this blog explains why we need the shift to autonomous operations and how to plan the next steps
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