Subscribe
Subscribe
HomeBSS/OSS/CX

BSS/OSS/CX

VEON, Amdocs sign 10-year deal to modernise IT operations

BSS/OSS/CX
VEON has signed a 10-year deal with Amdocs to upgrade its IT systems and expand its digital and AI services across Eurasia. As a result,...
Read more

BT launches AI suite for UK businesses

Automation/AI
BT Business has launched a new range of AI tools aimed at helping UK businesses use AI more easily and securely. The new portfolio, called...
Read more

Liberty Global partners with Sierra in three-year AI deal

Automation/AI
Liberty Global has signed a three-year deal with conversational AI company Sierra to expand the use of AI across its European businesses. As a result,...
Read more

Telefónica appoints Lenovo Spain chief to lead new devices division

Convergence
Telefónica has created a new Hardware and Devices Division within its consumer business, bringing its growing devices operation under one roof. The new division will...
Read more

Orange replaces MasOrange with Orange Spain after takeover

BSS/OSS/CX
Orange has dropped the MasOrange corporate brand and reverted to Orange Spain. The rebrand follows the completion of Orange’s deal to take full control of...
Read more

Telco transformation needs a monetisation backbone

Insights
Why Converged Charging System migration has become a strategic transformation lever
Read more

PSTN switch-off deadline looms: Is the UK ready?

Insights
By the end of January 2027, the UK plans to retire its Public Switched Telephone Network (PSTN), ending the traditional phone network that has...
Read more

Verizon taps Google Cloud to scale AI operations

BSS/OSS/CX
Verizon has partnered with Google Cloud to expand its AI offering across its business, with a focus on customer experience, network operations, data management...
Read more

Rakuten Symphony signs MOU with VIVA Bolivia for network modernisation

BSS/OSS/CX
Rakuten Symphony has signed a Memorandum of Understanding (MOU) with VIVA Bolivia to modernise its network. The partnership will start in Bolivia, with the companies...
Read more

Telenor taps Vodafone to streamline international voice operations

BSS/OSS/CX
Vodafone Procure & Connect has partnered with Telenor to manage the group’s international voice operations across its Nordic markets and Telenor Maritime. The operations are...
Read more

Vodafone Business, TCS partner to drive AI and cloud transformation

Automation/AI
Vodafone Business has partnered with Tata Consultancy Services (TCS) to help UK businesses modernise, improve customer experiences and find new opportunities for growth. As a...
Read more

AO enters mobile market with Vodafone partnership

Digital Platforms & APIs
Electrical retailer AO has launched its own mobile virtual network operator (MVNO), AO Mobile, in partnership with Vodafone. Using the telecom giant's network, the retailer...
Read more

Telefónica brings AI to business voice calls

BSS/OSS/CX
Telefónica has integrated AI into its business voice services, allowing companies to transcribe and summarise calls, automate customer interactions and use AI-powered virtual agents...
Read more

GenAI failed to move the economic dial, will agentic fare better?

Automation/AI
Michael Majster, Partner at Arthur D. Little Strategy Consulting, talks about agent orchestration as a critical success factor, agentic for core capabilities and puzzling economics
Read more

Telefónica Deutschland, Blue Planet show AI agents speeding slice service

5G & Beyond
They reduced service design from weeks to minutes by embedding AI-driven automation in operational workflows – more use cases will follow for dynamic, intent‑based services
Read more
Load more

Subscribe to Our Daily Newsletter

It takes just one minute to register for the leading daily B2B newsletter for the telecoms industry, and it's free.

SIGN UP

Subscribe to Our Daily Newsletter

It takes just one minute to register for the leading daily B2B newsletter for the telecoms industry, and it's free.

SIGN UP