HomeBSS/OSS/CXHuawei makes uNOCs serve customers

    Huawei makes uNOCs serve customers


    uNOC can be trusted to offer Zero touch compliance

    Huawei has built the world’s first unified automation and intelligence programme, uNOC, in partnership with stc Bahrain. The programme is the first in the Middle East and North Africa and uses artificial intelligence, machine learning and other technologies that can automatically take the initiative and make a timely intervention when customers have an issue with their network.

    The concept of using uNOCs for customer service was unveiled at the Samena Council’s Leaders’ Summit. The uNOC will enable services such as Communication Technologies (CT), IT, Business and International Wholesale to operate on a single platform with enhanced digital capabilities, according to Huawei.

    The uNOC will incorporate multiple business operations such as unified service management, unified workforce management and all online governance via intelligent dashboards. As a first milestone, the platform will focus to promote the concept of Zero touch surveillance by interconnecting processes across domains and offering instant ‘one-click operations visibility’.

    Currently more than 60% of operations and maintenance (O&M) systems in the world are maintaining multiple isolated operational support systems (OSS), according to a release from the co-creator of uNOC, stc Bahrain. These confused, over-complicated O&M systems result in poor resource efficiency, slow processing and incomplete end-to-end operations. stc Bahrain revamped its processes by deploying them on a single and unified service management system, with the potential to replace manual tasks with machines, resulting in high operations efficiency, higher network availability and data quality.

    The uNOC uses AI and machine learning to serve the user experience and oversee unification, automation and intelligence, according to Nezar Banabeela, stc Bahrain’s CEO.  “Our partner Huawei is accelerating transformation in the Kingdom to better serve our expanding services portfolio,” said Banabeela.