HomeInsightsVIDEO: Technology "central" to customer experience, claims CTO of the Year winner

    VIDEO: Technology “central” to customer experience, claims CTO of the Year winner


    Technology is at the heart of good customer experience, Mobile Europe CTO of the Year 2016 winner Bruno Jacobfeuerborn has said in an exclusive video interview.

    The Deutsche Telekom CTO paid tribute to his team following his win, saying it was a recognition of the operator’s wide ranging technology strategy and business transformation.

    Jacobfeuerbon is a well-travelled exec, having held roles in customer experience and sales and marketing before being appointed Deutsche Telekom CTO.

    It is this background that has put customer experience at the heart of his strategy.

    He said: “The basis for a very good customer experience is a high quality network. Technology is in our hearts, even in our DNA, to support out company for the betterment of our customers.”

    This belief has underpinned Deutsche Telekom’s technology strategy, which includes its shift to an all-IP network, a pan-European structure and developing 5G use cases and locking down standards.

    He added: “Telecommunications, voice and data is all global so the telecoms industry and operators need to be global as well.”

    You can watch the two-part interview in the videos below.

    At the CTO of the Year 2016 awards dinner, Mobile Europe also spoke to CTOs from Proximus’s Geert Standert, Orange’s Christian Luginbuhl, Turkcell’s Ilker Kuruoz, Vimpelcom’s Yogesh Malik and T-Mobile Czech Republic’s Vladimir Klein.

    You can also watch our judges discuss why Jacobfeuerborn was the unanimous winner of 2016’s CTO of the Year award.

    Rethink Technology Research’s Caroline Gabriel said he was a worthy winner because of the sheer scale of his achievements, amid a challenging environment for European operators.

    Meanwhile, Northstream CEO Bengt Nordstrom paid tribute to his organisational nous, handling a number of transformational projects across the continent and putting plans in place for the operator’s future.