HomeNewsTecnomen introduces video mail

    Tecnomen introduces video mail


    Tecnomen is introducing its NGM Video Mail service at
    3GSM World Congress. This service allows video callers to
    leave video messages for one another when the recipient
    is busy, not replying or unavailable.

    The basic functionality of Video Mail service is very
    similar to Voice Mail. The unanswered call is forwarded
    to the Video Mail service and the caller sees the
    subscriber’s personalised video greeting and can leave a
    video message. However, advanced services and
    capabilities, such as personalisation, enhance its
    usability beyond traditional messaging.

    The Video mail service is based on Tecnomen’s eZONER NGM
    platform, an all-IP open standards-based solution for
    advanced messaging service deployment. The incoming call
    is terminated with H.324M video gateway, which further
    connects to the video mail server with VoIP protocol. The
    video gateway can also be used to route the incoming
    video call to fixed network video terminals and standard
    PCs equipped with video call software.

    The Video Mail service can also be launched as a
    subscriptionless Video Mail on-demand service for those
    subscribers who do not have their own permanent video
    mailbox. In this case the message will be stored in a
    temporary mailbox and after the message has been
    retrieved, the temporary mailbox will be removed from the

    Network elements

    The system comprises the following network elements,
    based on open, industry-standard interfaces:

    · 3G H.324.M Video gateway
    · Tecnomen eZONER NGM Telco Server
    · Tecnomen eZONER NGM Messaging Application Server
    · Tecnomen eZONER NGM Common Message Storage

    A key benefit of the Video Mail Service is Universal
    Access to messages with various fixed and wireless
    terminals basically anytime from any location. From the
    office, users can access their voice and video messages
    using their e-mail clients, such as Microsoft Outlook or
    Lotus Notes. Out of the office it is possible to use
    standard web browsers, or users own mobile terminals.

    Another key element in personalised messaging is
    notification of incoming messages. The Tecnomen eZONER
    NGM notification engine provides users with several ways
    to be notified of incoming messages according to their
    personal preferences, via SMS, MMS, WAP push or via e-

    A further ability to manage profiles solves the problem
    that in business use, the need for different service
    configuration can change several times a day. This means
    that a user can build varying service profiles for
    varying situations, a profile for vacation and a profile
    for time at work.

    Operator and service provider benefits

     Increased Revenue – turns non-profitable failed
      calls to profitable ones, as does Voice Mail.
    · Seamless Co-existence – Tecnomen NGM platform
      provides seamless coexistence with Tecnomen eZONER
      platform providing solid, cost-effective growth path for
      future messaging services, such as Video Mail.
    · Open standard based technology – Tecnomen eZONER
      NGM’s modular system structure ensures a risk-free
      investment for operators. Every system component can be
      updated or replaced without expensive migrations.
    · Improved customer loyalty

    And for the end user…

    · Enables users to be reachable anywhere and anytime.
    · Universal access allows usability of services with
      various terminals basically anytime, from any location.
      It enables integration of different roles of people
      (home, work) and gives tools to handle personal
      communication regardless of the terminal used.
    · High level of personalisation enhancing efficiency
      and usability of the service.

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