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BSS/OSS/CX

BT launches AI suite for UK businesses

Automation/AI
BT Business has launched a new range of AI tools aimed at helping UK businesses use AI more easily and securely. The new portfolio, called...
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Liberty Global partners with Sierra in three-year AI deal

Automation/AI
Liberty Global has signed a three-year deal with conversational AI company Sierra to expand the use of AI across its European businesses. As a result,...
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Telefónica appoints Lenovo Spain chief to lead new devices division

Convergence
Telefónica has created a new Hardware and Devices Division within its consumer business, bringing its growing devices operation under one roof. The new division will...
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Orange replaces MasOrange with Orange Spain after takeover

BSS/OSS/CX
Orange has dropped the MasOrange corporate brand and reverted to Orange Spain. The rebrand follows the completion of Orange’s deal to take full control of...
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Telco transformation needs a monetisation backbone

Insights
Why Converged Charging System migration has become a strategic transformation lever
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PSTN switch-off deadline looms: Is the UK ready?

Insights
By the end of January 2027, the UK plans to retire its Public Switched Telephone Network (PSTN), ending the traditional phone network that has...
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Verizon taps Google Cloud to scale AI operations

BSS/OSS/CX
Verizon has partnered with Google Cloud to expand its AI offering across its business, with a focus on customer experience, network operations, data management...
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Rakuten Symphony signs MOU with VIVA Bolivia for network modernisation

BSS/OSS/CX
Rakuten Symphony has signed a Memorandum of Understanding (MOU) with VIVA Bolivia to modernise its network. The partnership will start in Bolivia, with the companies...
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Telenor taps Vodafone to streamline international voice operations

BSS/OSS/CX
Vodafone Procure & Connect has partnered with Telenor to manage the group’s international voice operations across its Nordic markets and Telenor Maritime. The operations are...
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Vodafone Business, TCS partner to drive AI and cloud transformation

Automation/AI
Vodafone Business has partnered with Tata Consultancy Services (TCS) to help UK businesses modernise, improve customer experiences and find new opportunities for growth. As a...
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AO enters mobile market with Vodafone partnership

Digital Platforms & APIs
Electrical retailer AO has launched its own mobile virtual network operator (MVNO), AO Mobile, in partnership with Vodafone. Using the telecom giant's network, the retailer...
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Telefónica brings AI to business voice calls

BSS/OSS/CX
Telefónica has integrated AI into its business voice services, allowing companies to transcribe and summarise calls, automate customer interactions and use AI-powered virtual agents...
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GenAI failed to move the economic dial, will agentic fare better?

Automation/AI
Michael Majster, Partner at Arthur D. Little Strategy Consulting, talks about agent orchestration as a critical success factor, agentic for core capabilities and puzzling economics
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Telefónica Deutschland, Blue Planet show AI agents speeding slice service

5G & Beyond
They reduced service design from weeks to minutes by embedding AI-driven automation in operational workflows – more use cases will follow for dynamic, intent‑based services
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Telenet progresses goal of B2C, B2B customers on one BSS platform

Digital Platforms & APIs
This is the latest phase of an ongoing modernisation programme with Netcracker, building on foundations the two have put in place
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