Orange Business’ Live Intelligence was chosen by Rouen University Hospital which supports a network of public hospitals in Normandy
Rouen University Hospital (CHU de Rouen) selected Live Intelligence from Orange Business to provide its 15,000 professional staff with access to the secure GenAI platform. CHU de Rouen supports a network of public hospitals in the Normandy region of France (GHT Rouen Cœur de Seine).
Orange Business’ Live Intelligence platform is hosted in France, meaning it provides sovereignty, and connects to the hospital group’s information systems.
Stéphanie Decoopman, CEO of the Rouen University Hospital, said, “We chose Live Intelligence to provide the GHT Rouen Cœur de Seine public hospital group with an accessible, secure, and tailored GenAI solution across our network. Our goal is to leverage a trusted framework to develop use cases that benefit all job roles, from doctors and care teams to administrative and technical staff, in their daily work.”
Already in research
Already the GenAI platform streamlines grant application processes for researchers, reducing the time required from three weeks to two days. For sourcing, a request process that involves drafting specifications and evaluation criteria, the time could reduce from two weeks to one day. The ambition is to develop a long-term, co-innovation programme with other university hospitals to co-develop use cases that will be valuable for the entire healthcare industry.
A long-term partnership
Orange Business describes itself as Rouen University Hospital’s long-term trusted partner, calling on its tech and healthcare expertise for infrastructure, strategy and operational support. The goal is to deploy practical, robust solutions that keep pace with AI developments while remaining grounded in the realities of hospital operations and flexible enough to adapt to evolving needs over time, including the transition to agentic AI.
Claire Scotton, Vice President of Healthcare & Life Sciences at Orange Business, notes, “Some hospital staff today can feel they have become ‘data managers’ as much as healthcare professionals, spending significant time on documentation, administrative tasks, and coordination.
“The decision by Rouen Seine Valley Hospital Group to choose Live Intelligence as its trusted GenAI platform aims to empower staff with agentic AI capabilities, enabling them to reclaim time to focus on what truly matters: patient care, meaningful work, and collaboration. GenAI can improve working conditions and support all healthcare workers, support functions, and technical personnel to deliver better patient care.”
The rise of the Intelligence Live platform
Intelligence Live began as an internal AI platform built by Orange which about 100,000 of its 124,000 employees choose to use. This is “an incredible and an industry benchmark for adoption,” said Hriday Ravindranath, Chief Digital and Information Officer at Orange Business, in a recent interview.
The AI stack which underpins Live Intelligence, is shared with Orange Business. In 2024, the B2B unit productised the platform and took it to market.
At the Orange Business Summit 2026 in March, Orange Business announced its extended capabilities with Live Intelligence Studio. This is a new a plug-and-play generative AI platform that customers can use to develop, deploy and manage intelligent AI agents “securely in a trusted infrastructure to automate tasks and analyse data with a human touch,”. the firm says.
